Two BSODs in the last month, unknown causes

Fencedude · Jul 11, 2012

First was on 6/21, I was not present for it so I don't know what happened.

Most recent was today, I was using Firefox when suddenly the screen blacked out, then distorted graphics appeared, followed by a crash to BSOD. Computer is perfectly stable otherwise, most recent crash followed two weeks of consistent, reliable uptime.

Attached you'll find the requested reports, system specs can be found in the profile details.

usasma · Jul 11, 2012

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

SP1 isn't installed. Please do this:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

Click to expand...

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

You have a Linksys AE1200 wireless USB adapter. Win7 doesn't like these wireless USB devices, especially when coupled with older (Vista era) drivers. Here's my rant on this subject:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Daemon Tools (and Alcohol 52% software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Finally, the memory dumps are both STOP 0x116 errors. Please follow the troubleshooting steps at this link: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
AE1200w764.sys   Mon Mar 28 20:22:08 2011 (4D912630)
AsIO.sys         Mon Aug 23 21:53:02 2010 (4C7325FE)
AsUpIO.sys       Mon Aug 02 22:47:59 2010 (4C57835F)
AtihdW76.sys     Thu Feb 23 07:30:12 2012 (4F463154)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
HECIx64.sys      Tue Oct 19 19:33:43 2010 (4CBE2AD7)
ICCWDT.sys       Wed Aug 18 04:27:45 2010 (4C6B9981)
MpFilter.sys     Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys     Tue Nov 02 07:25:59 2010 (4CCFF547)
Rt64win7.sys     Wed Feb 16 04:03:57 2011 (4D5B92FD)
a45pyot6.SYS     Wed Dec 28 04:10:52 2011 (4EFADD1C)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys     Thu Apr 05 21:48:25 2012 (4F7E4B69)
atikmpag.sys     Thu Apr 05 21:10:44 2012 (4F7E4294)
aygmeuo2.SYS     Wed Dec 28 04:10:52 2011 (4EFADD1C)
btath_a2dp.sys   Thu Sep 16 07:34:42 2010 (4C9200D2)
btath_bus.sys    Thu Jun 24 02:17:43 2010 (4C22F887)
btath_flt.sys    Thu Jun 24 02:17:38 2010 (4C22F882)
btath_hcrp.sys   Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys  Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_rcp.sys    Thu Jun 24 02:17:21 2010 (4C22F871)
btfilter.sys     Fri Oct 22 02:40:47 2010 (4CC131EF)
dc3d.sys         Wed May 18 04:07:24 2011 (4DD37E3C)
dump_pciidex.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
e1c62x64.sys     Tue Sep 21 17:34:15 2010 (4C9924D7)
jraid.sys        Tue Aug 10 05:28:44 2010 (4C611BCC)
mv91cons.sys     Mon Nov 22 02:02:46 2010 (4CEA1596)
mv91xx.sys       Mon Nov 22 02:00:45 2010 (4CEA151D)
mvxxmm.sys       Mon Nov 22 02:00:18 2010 (4CEA1502)
nusb3hub.sys     Thu Dec 09 23:50:35 2010 (4D01B19B)
nusb3xhc.sys     Thu Dec 09 23:50:35 2010 (4D01B19B)
point64.sys      Wed May 18 04:07:20 2011 (4DD37E38)
speedfan.sys     Fri Mar 18 12:08:46 2011 (4D83838E)
sptd.sys         Sat Mar 03 11:45:52 2012 (4F524AC0)
usbaapl64.sys    Tue Jan 10 19:56:04 2012 (4F0CDE24)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062112-10093-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Thu Jun 21 00:38:21.190 2012 (UTC - 4:00)
System Uptime: 16 days 6:15:57.573
BugCheck 116, {fffffa800c071010, fffff88004208768, 0, d}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0c071010 fffff880`04208768 00000000`00000000 00000000`0000000d
BiosVersion = 3207
BiosReleaseDate = 04/02/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071112-9609-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Wed Jul 11 10:18:17.899 2012 (UTC - 4:00)
System Uptime: 16 days 2:40:18.595
BugCheck 116, {fffffa800c8f7120, fffff88004208768, 0, d}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0c8f7120 fffff880`04208768 00000000`00000000 00000000`0000000d
BiosVersion = 3207
BiosReleaseDate = 04/02/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

Fencedude · Jul 12, 2012

Alright, well that sure was interesting reading.

I'm pretty sure its not the SSD, it is in fact up-to-date, and I had previous issues with it causing BSODs, and this is different.

As for the rest, I'll do most of it, but I'll need a recommendation for a piece of software to replace Alcohol 52%, because I do need that functionality.

I'm thinking the problem is probably related to the graphics card, however. I also find it interesting that both crashes happened after 16 days of uptime, within 4 hours of each other. Thats a heck of a coincidence.

usasma · Jul 12, 2012

Replace it with any of the free CD mounting programs out there (but not Daemon Tools or the Alcohol software). I can't make any specific recommendations as I don't use that kind of software.

Two BSODs in the last month, unknown causes

Fencedude

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Two BSODs in the last month, unknown causes

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