Solved Two unknown drivers are in Device Manager

quicqsolution

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Machine is an HP Compaq dc7800p Convertible Minitower
Serial Number: CZC8473P94
Product Number: FU291ES
Windows 7 -64bits


In device manager under "Other Deives" there is a yellow ? mark by "PCI Serial port" and PCI simple Communications Controller

The Details tab of PCI Serial Port" reveals that its Device Instance ID is:

Chip: Intel Q35 chipset Serial KT Controller

and the other PCI simple Communications Controller drivers name "Chip: Intel Q35 Chipset HECI Controller"


I cannot find these drivers , and I've installed and/or updated all the ones that I think might apply.

Here are these two drivers.


"Chip: Intel Q35 chipset Serial KT Controller"
"Chip: Intel Q35 Chipset HECI Controller"
I tried to download from HP website but I didn't find.
Does anyone know what the correct drivers are?





95zdbl.jpg
 

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My Computer

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(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
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Dell Led ST2320L HD
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1920X1080
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1TB
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Dell SK-8115 Slim
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Phoenix ROM BIOS PLUS Version 1.10 A05

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
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1920X1080
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1TB
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Dell SK-8115 Slim
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Please explain are they not in your Downloads .. Or can you just not run the Driver ?
 

My Computer

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W530-3630QM1
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windows 7 home 64bit
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INTEL-CORE I7
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Please explain are they not in your Downloads .. Or can you just not run the Driver ?


I downloaded them and installed but after reboot the issue has not been solved.
 

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
Hi quicqsolution,

From the HP support site:

PCI Simple Communications Controller driver for HP... - HP Enterprise Business Community

Option 1: Download and install "sp38609.exe" from the post marked as solution.
Option 2: If running the .exe still does not work, try a forced/manual installation of the driver.

Re: PCI Simple Communications Controller driver for HP compaq dc7800p
Post options
‎11-30-2009 07:52 AM


Sounds like an error message from the installer. Can you see the individual driver files, or they all packaged together? If you can extract them, then you force the driver to upgrade through Device Manager and point it to the right file path.

Just a thought,
Scott
Thanks,

HpBiosGuy
I am an HP Employee.
Post results.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS N45SF
OS
Windows 7 Professional SP1 x64 (OEM)
CPU
Intel® Core™ i5 2430M/2410M Processor
Motherboard
Intel® HM65 Express Chipset
Memory
DDR3 1333 SODIMM (8GB)
Graphics Card(s)
NVIDIA® GeForce® GT 555M (2GB)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
14.0" LED Backlight
Screen Resolution
16:9 HD (1366x768)
Hard Drives
640GB Seagate (internal), 1TB Toshiba Canvio Portable, 2TB x 2 WD My Book Essential (external)
Antivirus
Malwarebytes Anti-Malware Home (Premium)
Browser
Waterfox
Other Info
Optical Drive: Slimtype DVD A DS8A5SH (Super-Multi DVD);
Audio: Bang & Olufsen ICEpower®, SonicMaster
Hi quicqsolution,

From the HP support site:

PCI Simple Communications Controller driver for HP... - HP Enterprise Business Community

Option 1: Download and install "sp38609.exe" from the post marked as solution.
Option 2: If running the .exe still does not work, try a forced/manual installation of the driver.

Re: PCI Simple Communications Controller driver for HP compaq dc7800p
Post options
‎11-30-2009 07:52 AM


Sounds like an error message from the installer. Can you see the individual driver files, or they all packaged together? If you can extract them, then you force the driver to upgrade through Device Manager and point it to the right file path.

Just a thought,
Scott
Thanks,

HpBiosGuy
I am an HP Employee.
Post results.

thanks for your post but this is not compatible with my machine.
2lbhy0j.jpg
 

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
Hi there Try this Driver from the HP website >>>> Intel AMT LMS_SOL for AMT 3.0 system software Manager Icon
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Hi quicqsolution.

Does it cause any lack of functionality? If not, you should not be worried for it. Here is my device manager....

1.jpg

So as per it, there may be some issue with the connectivity of the phone, but it is nicely connected. See.

2.jpg

If it cause a real issue, get the latest Intel Management Engine driver for your system and install it.

I dont have Management Engine installed (personal thoughts only). If it is installed, the Device Manager does not show yellow triangles on the phone.
 

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thanks for your post but this is not compatible with my machine.
2lbhy0j.jpg
That's quite odd. If your system is "HP Compaq dc7800 Convertible Minitower PC", it should work. :confused:

Would you kindly post a DxDiag for us?

1) Windows + R
2) Type "dxdiag".
3) Click Save All Information...
4) Save DxDiag.txt.
5) Attach or post the text file (using
Code:
 tags).
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS N45SF
OS
Windows 7 Professional SP1 x64 (OEM)
CPU
Intel® Core™ i5 2430M/2410M Processor
Motherboard
Intel® HM65 Express Chipset
Memory
DDR3 1333 SODIMM (8GB)
Graphics Card(s)
NVIDIA® GeForce® GT 555M (2GB)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
14.0" LED Backlight
Screen Resolution
16:9 HD (1366x768)
Hard Drives
640GB Seagate (internal), 1TB Toshiba Canvio Portable, 2TB x 2 WD My Book Essential (external)
Antivirus
Malwarebytes Anti-Malware Home (Premium)
Browser
Waterfox
Other Info
Optical Drive: Slimtype DVD A DS8A5SH (Super-Multi DVD);
Audio: Bang & Olufsen ICEpower®, SonicMaster
thanks for your post but this is not compatible with my machine.
2lbhy0j.jpg
That's quite odd. If your system is "HP Compaq dc7800 Convertible Minitower PC", it should work. :confused:

Would you kindly post a DxDiag for us?

1) Windows + R
2) Type "dxdiag".
3) Click Save All Information...
4) Save DxDiag.txt.
5) Attach or post the text file (using
Code:
 tags).[/QUOTE]

alright kathy025

please check this zip file
 

Attachments

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
Hi quicqsolution.

Does it cause any lack of functionality? If not, you should not be worried for it. Here is my device manager....

View attachment 302940

So as per it, there may be some issue with the connectivity of the phone, but it is nicely connected. See.

View attachment 302941

If it cause a real issue, get the latest Intel Management Engine driver for your system and install it.

I dont have Management Engine installed (personal thoughts only). If it is installed, the Device Manager does not show yellow triangles on the phone.
yeah i understand what you want to say but PCI Serial port drivers are system drivers and yours unknown drivers are nokia drivers
 

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
now the name of "PCI Serial port drivers are not installed in my device manager the is installed now

x0xqo2.jpg
 

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
Hi there Try this Driver from the HP website >>>> Intel AMT LMS_SOL for AMT 3.0 system software Manager Icon
Problem has been solved.

Thank you members for your help.

thread should be closed now
 

My Computer

Computer Manufacturer/Model Number
(1) Intel(R) Xeon(TM) CPU 3.60GHz (2) Intel(R) Xeon(TM) CPU 3.60GHz
OS
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
Dell Precision 670
Motherboard
Dell Inc.0Y9655
Memory
4GB
Graphics Card(s)
INVIDIA GeForce GTX 560 TI Twin Frozr II/OC 1GB
Sound Card
Creative 7.1
Monitor(s) Displays
Dell Led ST2320L HD
Screen Resolution
1920X1080
Hard Drives
1TB
PSU
650W
Keyboard
Dell SK-8115 Slim
Mouse
A4TECH
Internet Speed
10MB
Other Info
Phoenix ROM BIOS PLUS Version 1.10 A05
Glad you got the issue sorted
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Sorry I was away before I saw your DxDiag, but glad you had your problem sorted. It would be also nice if you posted the solution/s you took, so members can reference this thread should they come across similar problems. ;)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS N45SF
OS
Windows 7 Professional SP1 x64 (OEM)
CPU
Intel® Core™ i5 2430M/2410M Processor
Motherboard
Intel® HM65 Express Chipset
Memory
DDR3 1333 SODIMM (8GB)
Graphics Card(s)
NVIDIA® GeForce® GT 555M (2GB)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
14.0" LED Backlight
Screen Resolution
16:9 HD (1366x768)
Hard Drives
640GB Seagate (internal), 1TB Toshiba Canvio Portable, 2TB x 2 WD My Book Essential (external)
Antivirus
Malwarebytes Anti-Malware Home (Premium)
Browser
Waterfox
Other Info
Optical Drive: Slimtype DVD A DS8A5SH (Super-Multi DVD);
Audio: Bang & Olufsen ICEpower®, SonicMaster
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