UI taken over by Trovi.com. How can I get rid of it?

[mickelsen]

Help! My user interface has been hijacked by something called trovi.com. It changed my primary search engine to Bing and blocked most of the things that I had set up in Google Chrome. I don't know how it got downloaded but I sure would like to get rid of it.
Can somebody help?
Thanks,
Mark Mickelsen

 

[Mcgluke]

Follow this https://support.google.com/chrome/answer/3296214?hl=en

If this fails re-install google chrome.

Regards,

 

[cottonball]

mickelsen,

Please follow this guide:
Remove Trovi.com redirect (Virus Removal Guide)

When done, please post the reports for the programs run, and we'll take a look at them to see if trovi.com is gone.


Also, please use the tool Zoek:
Download > Download zoek.exe version 5.0.0.0

When the Zoek.exe download appears, save to the Desktop.
On the Desktop, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear.

Disable your AntiVirus and AntiSpyware programs, so they don't interfere with the running of Zoek.exe.
You can find instructions how to disable your security applications here:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

On the Zoek interface, click the Options button and place a checkmark only on the following options:


Do a Deep Scan
Installed Programs


Now...

• Close any open Browsers.
• Click the Run script button, and wait. It takes a few minutes to run all the script.
• When the tool finishes, the zoek-results.log is opened in Notepad.
• The log is also found on the systemdrive, normally C:\
• If a reboot is needed log is opened after the reboot.

:ar: Please post the zoek-results.log in your reply.

 

[Melody]

Removing the suspicious programs, browser extensions and change the search provider may help get rid of Trovi.com. You can set the Chrome search provider with the following steps:
1. Click the “≡” icon on the Chrome browser toolbar

2. Select Settings

3. Click Manage Search engines under Settings.

4. Point to Trovi.com and click the X mark to remove it then click Done button.

If the method doesn't work, you can try Malwarebytes anti-malware or other malware removal tools to fix the problem.