Unable to check for updates on Windows 7

[tybee]

Here is components link: https://www.dropbox.com/s/c7w5s8m714xmv15/components.zip?dl=0

 

[tybee]

Here is the component link in drop box: https://www.dropbox.com/s/c7w5s8m714xmv15/components.zip?dl=0

 

[NoelDP]

I've uploaded a file - tbeac.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\tbeac\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[tybee]

Ran tbeac.zip and again the cbs was too big so only included the checksur file and the .persist file.

 

[NoelDP]

That's reduced the errors significantly, at least!

Checking Package Watchlist
(f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-NetFx2-ServerCore-OC-Package~31bf3856ad364e35~amd64~lv-LV~0.0.0.0	Package_for_KB2901112~31bf3856ad365e35~amd64~~6.1.1.0	Package registry presence failed, possibly an orphaned package on package watchlist
(f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-NetFx2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0	Package_for_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0	Package registry presence failed, possibly an orphaned package on package watchlist
(f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0	Package_for_KB2998527~31bf;856ad364e35~amd64~~6.1.q.1	Package registry presence failed, possibly an orphaned package on package watchlist
(f)	CBS Registry Error	0x8007000D	Package_for_KB2901112~31bf3856ad364e35~amd64~~6.1.1.0		failed enumerating child package, index: 100

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	rpcrt4.dll	amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18205_none_122c58425baaf932	
(f)	CSI Missing C Mark	0x00000000	c!1658d710832..137a45ef498_31bf3856ad364e35_6.1.7601.22125_4e243f89cc24586b	amd64_1658d7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b	Missing c!
(fix)	CSI Missing C Mark	CSI Registry Item Repaired	c!1658d710832..137a45ef498_31bf3856ad364e35_6.1.7601.22125_4e243f89cc24586b successfully added to amd64_1658d7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b
(f)	CSI C Mark Deployment Missing	0x00000000	c!1658e710832..137a45ef498_31bf3856ad364e35_6.1.7601.22125_4e243f89cc24586b	amd64_1658d7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b	

Summary:
Seconds executed: 713
 Found 7 errors
 Fixed 1 errors
  CSI Missing C Mark Total count: 1
  Fixed: CSI Missing C Mark.  Total count: 1

I'll try and get the remaining C Mark error sorted, and then you can start work on the other registry hive

 

[NoelDP]

I've uploaded a file - tbead.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\tbead\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[NoelDP]

Once you've done that, please open an Elevated Command Prompt, and run the following commands:

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0" >>"%userprofile%\Desktop\packerr.txt"
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0" >>"%userprofile%\Desktop\packerr.txt"
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx2-ServerCore-OC-Package~31bf3856ad364e35~amd64~lv-LV~0.0.0.0" >>"%userprofile%\Desktop\packerr.txt"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2901112~31bf3856ad364e35~amd64~~6.1.1.0" >>"%userprofile%\Desktop\packerr.txt"
 
.

This will create a file on your desktop - packer.txt - please upload it.

 

[tybee]

Great! Looks like progress. Thanks again for all this help.

 

[tybee]

Here is checksur log for tbead.

 

[tybee]

Here is packerr.

 

[NoelDP]

Open Regedit, Navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

right-click on the Component Based Servicing entry, and select Permissions
Click on Advanced
Click on the Owner tab
The current Owner should be TrustedInstaller (let me know if not!)
click on Administrators to highlight it
Click on Apply
Click on the Permissions tab
Click on Add
Type Adminstrators in the box, and click OK
put a checkmark in 'Full Control' (all the other boxes will auto-tick)
Click OK
Put a checkmark in 'Replace all child permissions...'
Click OK
Confirm it - you may get an error message saying that some permissions couldn't be applied - that's OK
Click OK out to Regedit, then close Regedit

Then open an Elevated Command Prompt, and run the following commands...

REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0" /v Package_for_KB2998527~31bf;856ad364e35~amd64~~6.1.q.1 /F
REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_for_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F
REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx2-ServerCore-OC-Package~31bf3856ad364e35~amd64~lv-LV~0.0.0.0 /v Package_for_KB2901112~31bf3856ad365e35~amd64~~6.1.1.0 /F
REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2901112~31bf3856ad364e35~amd64~~6.1.1.0" /F
 
.

Post the results, then reboot, and run a new CheckSUR scan and post the CheckSUR.log file

 

[tybee]

I did not get what I expected, so I made a copy of the cmd window results to get your input before proceeding. Additional notes: (1)Where you instructed me to type 'Adminstrators' I assumed a typo and entered 'Administrators', (2) at the end of checkmark 'Replace all child permissions' there were both an 'OK' box which I checked and an 'Apply' box which I did not check; since you did not instruct 'Apply' I did not select it. ?? my bad ??

 

[NoelDP]

Hmmm - a little strange...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu
rrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCor
e-WOW64-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0" /v Package_for_KB2998527~3
1bf;856ad364e35~amd64~~6.1.q.1 /F
ERROR: Access is denied.

C:\Windows\system32>REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu
rrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx2-Se
rverCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_for_KB
2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window
s\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx
2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_fo
r_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F (Yes/No)? REG DELETE "HKEY_LOCAL_
MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Pack
ageDetect\Microsoft-Windows-NetFx2-ServerCore-OC-Package~31bf3856ad364e35~amd64~
lv-LV~0.0.0.0 /v Package_for_KB2901112~31bf3856ad365e35~amd64~~6.1.1.0 /F
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window
s\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx
2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_fo
r_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F (Yes/No)? REG DELETE "HKEY_LOCAL_
MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Pack
ages\Package_for_KB2901112~31bf3856ad364e35~amd64~~6.1.1.0" /F
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window
s\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx
2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_fo
r_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F (Yes/No)?
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window
s\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx
2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_fo
r_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F (Yes/No)?
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window
s\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-NetFx
2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 /v Package_fo
r_KB2901112~31bf3856ad364e35~amd74~~6.1.1.0 /F (Yes/No)?

The /F switch I used is supposed to bypass the need for confirmation clicks - but for whatever reason seems not to have worked here
The Access Denied error in the first command would tend to indicate that the key is deeply corrupt - and possibly not fixable by normal means.

I suspect that your easiest solution is going to be a repair install - but I can't say for certain whether that will work fully.

It *may* be possible to fix this - but there are risks, and it will take a while, whatever happens. It will also require that you trust me, as the data I will ask you to send does have personal information in it. I'll arrange relatively secure means of communication, but cannot guarantee anything (including a fix!) - it's your choice all the way.

 

[tybee]

I guess at this point I'd like to better understand the consequences of the existing problem(s). I know that my original issues seem to have been resolved: update feature would not work but seems to now, sfc/scannow would not work but I just checked and it seems to work now reporting that it did not find any integrity violations. Before making a decision about fixing the existing problems could you please advise me on what to expect performance wise as it stands?

 

[tybee]

It's been over a week and the computer still 'seems' to be working OK. So, even though, it's not passing all tests I'm going to use it as is until something obvious quits. I greatly appreciate all the effort that you put into this and all the fixes that you provided. I am up and running (or maybe just limping) and I have you to thank for that. Thank you.