Unable to find my bluetooth device

[Problematic123]

Hi guys,

Recently i wanted to use my bluetooth keyboard on my laptop, and i cannot find my bluetooth keyboard under "add a device"
went online and tried this (Bluetooth doesn't find devices Solved - Page 2 - Windows 7 Help Forums)
It still wont work, please advise

-problematic

 

[ThunderThor]

Hmm...I don't know, but sure you checked the Microsoft support website?
Maybe you can find something here: https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems-faq

 

[torchwood]

Hi

direct from Asus
http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/Bluetooth/Bluetooth_Atheros_Win7_64_Z740150.zip?_ga=2.223729106.811789012.1512752673-1573090266.1511824669

Roy

 

[Problematic123]

Hi

thanks, roy, I installed it and then I restarted my laptop, it then start to install some drivers(pic2)
After that I tried to pair my Bluetooth keyboard, still cannot find it(pic1)
I tried with my android phone, iPad and a win10 computer, it can connect the keyboard.
Please assist me, thanks

-problematic