Solved unable to install Windows 7 SP1

[risbarre]

Hi,
I have been trying to install Windows 7 SP1 (KB976932) but It doesn't work

Following the instructions from Microsoft (Découvrir comment installer Windows 7 Service Pack 1 (SP1)), I started first to use Windows Update, but it doesn't offer to install the SP1...

So I downloaded "Windows 7 et Windows Server 2008 R2 Service Pack 1 (KB976932)" from the MS download center (Download Windows 7 et Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center). I selected the 1.9 GB package ' 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso ), but I can't execute it.
When I double click it, it proposes to burn it on a CD ROM!


tanks for your help

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[risbarre]

Hi NoelDP,
thanks for your reply.

1) I installed SURT.

2 I ran the SFC /SCANNOW from elevated command prompt. I got the message that the windows resource protection didn't find any integrity violation.(see screens shot)

3) I have no error message from windows update (see screenshot); My windows is (almost) updated, but hasn't installed SP1

4)log collection
uploaded the zipped CBS.log file.

Thanks
Alain

Regards

 

[NoelDP]

Hmmm - there is no significant data in your uploaded files
perhaps we'll have more luck elsewhere...
Please post the C:\Windows\windowsupdate.log file, and your Event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[risbarre]

windowsupdate.log and Events log

here are the 3 logs :

• windowsupdate.log
• AppEvt
• SystemEvt

Thanks for your help

Regards

Alain

 

[NoelDP]

All the errors in the Windowsupdate.log file seem to be consistent with the idea that the problem is caused by a bad proxy - although there appears to be no proxy set.

What AV is in use? what other AV's have EVER been installed?
What other security software is installed?

Have you ever used a registry 'cleaner' or similar software?

 

[risbarre]

Hi Noel,

I'm using avast! , the free version.

I think that, before, I used McAfee that has been provided with my laptop by Toshiba.

I also use Malwarebytes,

I don't remenber having used a registry cleaner...

Thanks for your help

Alain

 

[NoelDP]

McAfee often leaves rubbish behind which can cause unpredictable behaviour...

Download theMcAfee removal tool from:



http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe



Click Save, andsave the file to a folder on your computer.

Navigate to thefolder where you saved the file.

right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.



when complete,reboot.





Afterthe reboot, open an Elevated Command Prompt, and run the following command



NETSH WINSOCK RESET



You'llbe advised to reboot - do so.

Avast can at times also cause problems with Windows update - but let's see if removing the dregs of McAfee makes any difference.

 

[risbarre]

Done!

Were you able to confirm (with the logs) that SP1 is not installed ? do you want me to check with Windows update (I do not know how to do) ? Why can't I run the dowloaded package from the MS downloadcenter ?

Thks

Alain

 

[NoelDP]

The Windowsupdate log definitely shows that SP1 is NOT installed - the Windows version is quoted in there at every start of the WU system

 

[badcrc]

Done!

Were you able to confirm (with the logs) that SP1 is not installed ? do you want me to check with Windows update (I do not know how to do) ? Why can't I run the dowloaded package from the MS downloadcenter ?

Thks

Alain

The download mentioned in post #1 seems to be an iso. This is a DVD image file and must be burned to a DVD-R using Imgburn or similar. I think that method is aimed at IT professionals who need to update many systems. Most pc users get SP1 via Windows updates, although I guess the DVD method should also work for you. This is for info only, and I suggest you don't use the DVD method just yet, but follow NoelDP's instructions.

 

[NoelDP]

badcrc hit the nail on the head - the download is primarily for IT techs, rather than single users. It contains all the files required for both 64-bit and 32-bit installs and 5 languages!
However, it's certainly worth a try, and sometimes does work where the WU option fails - it may also give us useful data if it does fail.

The file you downloaded IS an ISO file - and must be burnt to disk before use - however, there is an executable download which will work, on the same page... but the MS site appears to be down at the moment.

I'll try and find a direct link to the download you need (SP1 French for x64)

 

[risbarre]

Hi,

indeed I tried to install SP1 from the download center according to Microsoft instructions (Learn how to install Windows 7 Service Pack 1 (SP1)), first

• "Windows Update".... but it didn't work with my laptop, so I tried the 2nd suggestion :
• "Downloading SP1 from the Microsoft website"

I followed the "http://www.microsoft.com/fr-fr/download/details.aspx?id=5842" instructions, and arrived on this page : Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

I downloaded the 1st choice (the iso pkg).... I agree with you, this is not what I need...and I don't think that the .msi packages is of any use either...

Indeed, according to install instructions on this page (Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center), I should dowload and install : windows6.1-KB976932-X64.exe [according to microsoft, this application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2], but I'm unable to find it ...

I'm gonna wait further instructions from NoelDP.

Regards

 

[risbarre]

ooops....
I was able to find it (the windows6.1-KB976932-X64.exe)... down the list(after the .msi packages)...

currently downloading it ... I'll exexuteit. i'll let you know .

thks

Alain

 

[risbarre]

installed the SP1 package this morning. It succeeded!

sorry for the inconvenience... not being able to scroll down in order to find the correct package.

Thanks for your support

Regards

Alain

 

[NoelDP]

Great!

Good luck.