Unable to make Adobe Flash Player work

[Joao Fernandes]

Whem using administrator user, it works, with any other user get's the message I must install it!

I also discovered that the firewall was disabled. Only using administrator account was able to make it work!

And almost the same with the antivirus: only makes updates using the administrator account!

Anyone could help?

 

[marsmimar]

Hello Joao and welcome to Seven Forums.

I would uninstall Adobe Flash using the official Adobe uninstaller. Flash has been known to have security issues and when something disables the firewall my first thought is malware. You can always reinstall the latest version of Adobe Flash later on.

Uninstall Flash Player | Windows

Adobe - Install Adobe Flash Player

Now run a full scan with whatever antivirus suite you have installed. Make sure you have the latest updates. No anti-virus product is 100% effective 100% of the time. It's always a good idea to run some additional on-demand scanners. These are recommended and they are all free. If your machine does have malware, I'd suggest using Windows Defender Offline first. It can scan your machine before booting into the operating system so malware has less of a chance to hide. Make the bootable disk on a different computer - one that you know is not infected. Even if WDO comes back clean, I'd still run the other scans "just in case."

Windows Defender Offline

Malwarebytes

ESET Online Scanner

If all scans come back clean I would next check for damaged or corrupt system files. Run a system file checker scan from an elevated command prompt (option two.) If any problems are found, run the scan 3 times and reboot the computer after each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please post back if anything helped or not.

 

[Joao Fernandes]

Hi marsmimar,


Thanks for your help!


Had no pen or cd during the day, so tried some of the others. With AVG I got some rootkits caught! But it is unable to erase them automaticaly.


After arriving home started the windows defender offline analysis. The short one was clear, the other is being done. Some 9 or 10 hours, so I´ll tell the results only tomorrow.


Best Regards

 

[marsmimar]

I'll keep watching this thread. Take your time and run all the scans to see what else might be on your machine.

 

[Joao Fernandes]

Hi!

Malwarebytes and ESET: No threats found

AVG: yes - made upload of the results.

Now I'm going to do the system file checker scan.

 

[Joao Fernandes]

Results

The result after 7 system file checker scan - still have problems. Made the upload of the CBS.Log of the last 3.

 

[marsmimar]

From what I can see in the cbs.log your computer has several important files that have been damaged or corrupted. After 7 runs it's unlikely that the system file checker scan will be able to repair them. And that means you're going to have a hard decision to make.

I suspect the damage was caused in part by malware. Once a computer becomes infected there's no way to be 100% sure that all traces of the malware have been removed. The malware can be so deeply embedded that all malware scans miss it. And it's capturing information like credit card numbers, passwords, etc. Reformatting the hard drive and reinstalling Windows 7 (along with all of your other installed programs) is suggested. Here are two tutorials to explain more:

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Another possibility is restoring your computer to factory specs. You might have a hidden recovery partition on the hard drive. Or you might have made a set of recovery disks when you first got the computer. A recovery would have the same effect as reformatting/reinstalling.

A third possibility, and the least destructive, would be a repair install. This would fix your currently installed Windows 7 and preserve your user accounts, data, programs, system drivers, etc. The problem here is you still wouldn't know for sure that all traces of malware have been removed.

http://www.sevenforums.com/tutorials/3413-repair-install.html

For a clean install or a repair install you'll need an actual copy of the Windows 7 installation media (not a system repair disk or a set of recovery disks.) Since many computers no longer come with the install disk, you can download an official Microsoft ISO file from Digital River and then burn that ISO to a DVD. You will also need the 25-digit Product Key to reactivate your computer with Microsoft. The Product Key is on the COA sticker usually located on the bottom of the notebook or under the battery in the battery compartment.

Official Windows 7 SP1 ISO from Digital River « My Digital Life

So this is the hard decision ... how do you want to proceed?

 

[Joao Fernandes]

Hi,

Thanks for your help.

I think I'm gonna reinstall. Probably in 2 or 3 days.

But I need some help. Is it possible to make a backup of the mail? I use windows live mail 2011. And my internet favourites?

Best Regards

 

[Layback Bear]

Caution.
All backup could be infected also.

 

[Joao Fernandes]

Run all the stuff plus stinger in the second computer - CLEAN.

Now running in the external disk where I got all the files I want to keep. After I'm gonna make a copy of the Windows 7 installation media in my son's computer (new and verifyed)

 

[marsmimar]

Still watching the thread so give a shout if you have any questions.

 

[Joao Fernandes]

Thanks! For the purpose we want It's the same to save the ISO file to the DVD as a flash usb unity or with the option "mastered"?

 

[marsmimar]

Are you trying to create a bootable DVD and/or flash drive so you can reinstall only Windows 7? Or are you trying to make an exact copy of the computer's hard drive with all installed programs, customizations, updates, etc? Sorry for my confusion

If you want a bootable DVD of Windows 7 only, the easiest way is to download the official Microsoft ISO and save it to your desktop. Select the version that was originally installed on the computer. Once the ISO is downloaded, insert a blank DVD in the disk drive, right-click the file and select "burn disk image".

Official Windows 7 SP1 ISO from Digital River « My Digital Life

If you want a bootable flash drive of Windows 7 only, it would probably help to use the Windows 7 USB/DVD Download Tool and follow the instructions in Part 2 of this tutorial:

http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html

If you want an exact copy of the entire hard drive you'd want to look at creating a system image and saving it to an external hard drive. That image could then be used to restore the computer to exactly how it was when the image was created. Windows 7 has a built in imaging tool or you may want to use a free program called Macrium.

http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html

http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

Again, my apologies if I completely misunderstood things.

 

[Joao Fernandes]

It's the first option, but I was trying to burn directly to the DVD and it asks me if I want it as a flash usb unity or mastered. I'm gonna burn it to the desktop first, as you say!

 

[Joao Fernandes]

Mails saved with the extension eml. Is it correct?

 

[marsmimar]

Mails saved with the extension eml. Is it correct?

That is correct.

EML File Extension - Open .EML files

 

[Joao Fernandes]

Well! In two hours (making back-up of the 17,7 GB of mail) I'll be able to get to the point: Format c:

Pray for me!

 

[marsmimar]

Ut vestri computer benedicetur. Amen.

 

[Joao Fernandes]

Good afternoon,

After formating the disk, everything seems alright. But I've got a problem... Forgot to make back-up of Office 2010, Visio and Project and know when I try it I receive the answer that my product key is no longer usable! I'm gonna ask Microsoft why...

Thanks for all your help!

 

[Joao Fernandes]

After trying again, got all that was missing! And outlook too.

All the received mails automaticaly appeared. But not the sent ones!

How can I with the back-up previously made of all the e-mails put the ones missing in outlook?