Unable to make Adobe Flash Player work

[marsmimar]

Glad to hear your computer is almost 100%.

As far as Outlook is concerned, I have very limited knowledge. I only use it at work and that's because I have no choice.

If you open Outlook and go to Tools | Options | Preferences (Tab) | E-mail Options (button) | Advanced E-mail Options (button) | Save messages (section). There should be some options pertaining to how messages are saved.

I also found this article that may provide some info:

How to Restore Missing Folders in Outlook | eHow.com

And I sent a message to one of the Forum experts in all things Microsoft Office. Perhaps she can offer some advice.

 

[Irene]

Thanks for your help.

I think I'm gonna reinstall. Probably in 2 or 3 days.

But I need some help. Is it possible to make a backup of the mail? I use windows live mail 2011. And my internet favourites?

Hello! marsmimar asked if I could assist, so here I am and I'll do what I can.

You seem to be doing very well.
I have just read through your thread and I am slightly confused. In you post quoted above, you say that you are using Windows Live Mail 2011.

So my first question is:
Are we dealing with Outlook or Windows Live Mail?
If it's Outlook, which version are you running?

These might prove useful if it's Outlook:
Where does Microsoft Outlook 2010 save my information and configurations? - Outlook - Office.com

Office Outlook 2010 Import And Export

How to use Inbox Repair tool to repair pst file in Outlook

Good luck!

 

[Joao Fernandes]

Hello Irene,

Sorry for the delay, but only saw your reply a few moments ago!

Previously I used Windows Live Mail 2011 because the version I had of Office 2010 didn't include Outlook.

The version installed last week has Outlook 2010!

The backup with extensions eml was made using Windows Live Mail. I read somewhere that this extension doesn't work with Outlook.

I use gmail, and I was able to put the received mails and all the folders in Outlook. But not the sent mails!

After that, I discovered that all the mails (received and sent) are in a gmail folder. A bigger one! (+-14GB!). And almost all the attachments are duplicated!

I think something is wrong...

Could you help me?

I send some information attached.

Thank's

 

[Irene]

Hello again!

Are you using IMAP and POP3 mail?

In the following link there is an excellent guide about transferring and backup requirements:
Move Outlook information to another computer that has Outlook 2010 installed - Outlook - Office.com

It is quite a long 'Article' but it would be advisable to take the time to read through to extract the relevant information.

I suspect that your IMAP files may be duplicated because they have been automatically downloaded from the Mail Server and you have also copied from your backup... but I may be wrong.

IMAP: account Data is kept on the mail server. A synchronized copy of your items is kept on your computer in an Outlook Data File (.pst). You don’t need to move or back up these files. These files are re-created on your new computer when you add the account to Outlook.

 

[Joao Fernandes]

Hello,

Yes, I've got POP and IMAP activated.

I was unable to copy from my backup (files with extension eml)! I don't have mails duplicated - but the atachments are!

It seems that the article is not applicable - I had Windows Live Mail previously, not Outlook!

Thanks

 

[Joao Fernandes]

Sorry, a correction: POP was activated once, some years ago. It seems that no option is activated now.

 

[Irene]

I have to admit that I am now quite confused.

This thread began with a problem with Adobe Flash. We seem to have become 'embroiled' in a number of other issues.

Perhaps you could explain precisely where you are with each? What is fixed and what is not?

One more question:
Since you last installed Office/Outlook 2010, have you done all updates?

 

[Joao Fernandes]

OK. After formating the computer everithing seems allright. And since then, all the updates have been done.

But previously I had Windows Live Mail installed (and got backup of the mails, with extension .eml).

Now, I have Outlook 2010. I was unable to recuperate the backup (it seems that it only is possible if I had it as .pst)

So, The only problem now is with the e-mail.

After associating my gmail with Outlook all the e-mails appeared. I made an error somewhere and now I've got 17 GB in my Outlook - 3 GB in my inbox and 14 GB in a folder named gmail. And most of the attachments (word, excel, jpg) appear twice in each mail!

Shall I put all the mails in folders pst (and one day erase the duplicated attachments) and after erase Outlook, reinstall it and activate POP in gmail only from know only?

 

[Joao Fernandes]

And moments ago, received in my blackberry copy of the 200 e-mails erased in the last week!

 

[Joao Fernandes]

Each time I delete in Outlook, the sub-folder "deleted items" in the folder gmail, after a while they return and I receive them again in my blackberry!