Solved Unable to play several games after updating DirectX?

Cinerai

New member
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9
Location
Little Rock, Arkansas
Recently, several games on this laptop (Lenovo 3000 N100 with Windows 7 64-bit) that worked previously have become unplayable. Either they don't open at all, or they do open, but I see a black/clear screen. I think the problem is with my graphic drivers, because I can play the games by enabling the "256 color" and "Play in 640x480". Anyway, the problem started occurring after I tried to update my DirectX version and my graphic cards to play a new game (This war of Mine), which included updates to DirectX that I used. After that, my DirectX version updated to 11, but now I'm unable to play several games. I've tried uninstalling and reinstalling my graphic drivers, but I haven't had any results.

The graphic diagnostics from dxdiag:
-----
Card name: Mobile Intel(R) 945 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 950
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_27A2&SUBSYS_206217AA&REV_03
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO1344
Native Mode: 1280 x 800(p) (60.002Hz)
Output Type: Internal
Driver Name: igdumd64.dll
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 19:22:58, 5472256 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-64E2-11CF-9073-6800A2C2C535}
Vendor ID: 0x8086
Device ID: 0x27A2
SubSys ID: 0x206217AA
Revision ID: 0x0003
Driver Strong Name: oem1.inf:Intel.Mfg.NTamd64:i945GM0:8.15.10.1930: pci\ven_8086&dev_27a2
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 0689A6U
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz (2 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3062MB RAM
Page File: 983MB used, 6670MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz4.00 GB(1) Mobile Intel(R) 945 Express Chipset Famil...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Motherboard
LENOVO CAPELL VALLEY(NAPA) CRB
Memory
4.00 GB
Graphics Card(s)
(1) Mobile Intel(R) 945 Express Chipset Family (2) Mobile
Sound Card
High Definition Audio Device
Screen Resolution
1280 x 800 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST9160821AS ATA Device
Were you playing the games with the on-board GPU? Do you have a secondary GPU possibly not-listed in specs?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
I've only got the integrated GPU.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz4.00 GB(1) Mobile Intel(R) 945 Express Chipset Famil...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Motherboard
LENOVO CAPELL VALLEY(NAPA) CRB
Memory
4.00 GB
Graphics Card(s)
(1) Mobile Intel(R) 945 Express Chipset Family (2) Mobile
Sound Card
High Definition Audio Device
Screen Resolution
1280 x 800 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST9160821AS ATA Device
Any system restore points to a date prior to installing DirectX?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
I've tried restoring to the earliest point possible, and it's odd, but the point's over a few months ago when I first go this laptop, well before the updating of DirectX and when the problem first started, but it's still not working.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz4.00 GB(1) Mobile Intel(R) 945 Express Chipset Famil...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Motherboard
LENOVO CAPELL VALLEY(NAPA) CRB
Memory
4.00 GB
Graphics Card(s)
(1) Mobile Intel(R) 945 Express Chipset Family (2) Mobile
Sound Card
High Definition Audio Device
Screen Resolution
1280 x 800 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST9160821AS ATA Device
Then I guess this is more than a DirectX issue and perhaps it was coincidental.

Can you go into BIOS (Setup menu as you boot laptop) and check for any GPU related entries? Try to increase dedicated/shared memory for GPU if possible (sometimes there is no options). If nothing there, try loading defaults (either first screen or exit menu) again in BIOS.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
I tried to find something related to the GPU in the BIOS Menu, but I couldn't find anything, I'm afraid. I did set all my options to default, but I'm still having the same results. :confused:
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz4.00 GB(1) Mobile Intel(R) 945 Express Chipset Famil...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Motherboard
LENOVO CAPELL VALLEY(NAPA) CRB
Memory
4.00 GB
Graphics Card(s)
(1) Mobile Intel(R) 945 Express Chipset Family (2) Mobile
Sound Card
High Definition Audio Device
Screen Resolution
1280 x 800 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST9160821AS ATA Device
I'd try uninstalling DirectX and reinstalling 9.0c, the most used version of it, ever.

Info provided shows 256 megs of video memory and it's shared, that's a major red flag on any kind of performance for gaming, let alone the low end CPU.

Your laptop's video is NOT using/supporting Direct X 11, see if that fixes the issue.

Direct X past version 9 never really got going.... I have a Direct X 11 compatible video card, but hardly any games take advantage of it and the hardware requirements for it's use are a tad better than yours.

Direct X 9.0c is the default Direct X version these days, so if it was working before, it was 99.999999999999% likely that was the version you were using.
 

My Computer My Computer

At a glance

Windows 7 Ultimate Retail Box (64-bit install...AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was requ...8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo n...Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Fro...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built Custom
OS
Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
CPU
AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was required!
Motherboard
MSI 890FXA-GD70
Memory
8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo nonOC max rec'd]
Graphics Card(s)
Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Frozr model
Sound Card
Realtek High Definition Audio (onboard mobo, ALC-889 chip)
Monitor(s) Displays
2 WS LED Monitors: One LG One Viewsonic
Screen Resolution
1920 by 1080
Hard Drives
SSD for OS: Samsung 840 Pro
SSD for VM and utilities: Adata SX900
7200 RPM SATA HDs for the rest: Hitachi and Seagate
PSU
Corsair TX850 - 850W max, in service since August 2010.
Case
Thermaltake Armor A90
Cooling
Thermaltake Spin Q CPU Cooler, in service since August 2010
Keyboard
Logitech G11
Mouse
Logitech M310 Wireless
Internet Speed
100 Megabit broadband supposedly upgraded from 50 (Cable)
Antivirus
Bitdefender Internet Security 2014 suite
Browser
Pale Moon 64-bit main, also IceDragon, Opera, and Maxthon.
Other Info
CompTIA A+ certified (220-800 series) in July 2013.
Can you show/post a tutorial on how to uninstall DirectX? I tried Googling it a few weeks back, and most of the official support sites said that it was impossible to uninstall it, and the software they recommended didn't help as it kept trying to reinstall the most current version of DirectX, which is 11.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz4.00 GB(1) Mobile Intel(R) 945 Express Chipset Famil...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Motherboard
LENOVO CAPELL VALLEY(NAPA) CRB
Memory
4.00 GB
Graphics Card(s)
(1) Mobile Intel(R) 945 Express Chipset Family (2) Mobile
Sound Card
High Definition Audio Device
Screen Resolution
1280 x 800 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST9160821AS ATA Device
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