Unable to take screenshots, use the snipping tool, etc.

[bruhahablue]

After restarting my computer a few days ago, I found that I was unable to use the snipping tool. Whenever I attempt to use it, my entire monitor turns to a gray color, and some of the text on the tool itself is blacked out. I attempted to take a screenshot instead, but images do not copy over, so I cannot paste them. I attempted installing some photo sharing programs, and none so far have worked. They usually give me a black square instead of an image. I have not installed anything recently that would explain this, and I would appreciate some advice. (My computer uses Windows 7 at the moment.)

 

[koolkat77]

Welcome to the forum bruhahablue,

Please run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

And let us know the results.

 

[bruhahablue]

It says there were no integrity violations found. And thank you!

 

[koolkat77]

Alright.

Please upload your msinfo file.

MSINFO32:

• Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
• Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
• Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

 

[bruhahablue]

Done!

 

[koolkat77]

Thanks. Please follow the tutorials below.

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Also run Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

and ESET online scanner:

• Free Online Virus Scanner | ESET

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Could you also post a picture of the problem?

 

[bruhahablue]

I've taken 2 pictures of my monitor with my phone, and I am currently going through the links you listed.

 

[koolkat77]

Take your time.

 

[andrew129260]

Check for updated graphics drivers as well.

Nvidia, AMD

If you are not sure on the graphics card you have, you can use this tutorial which will tell you:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Did you install any hardware or software when this problem occurred?

 

[bruhahablue]

Thank You very much! I went through the links you provided, and everything was cleared up after scans and a disk check. Unfortunately I had to go yesterday and was unable to respond until now. I am happy to say that the snipping tool is working again, as well as my print screen function.




It appears I've spoken too soon, they've gone back to not working.

 

[koolkat77]

At this point the pictures would be helpful.

 

[bruhahablue]

After updating my drivers, and performing another disk check, I am still having issues with using the snipping tool. Is there anything else I could do?

 

[koolkat77]

Does the problem persist on a new user account.

http://www.sevenforums.com/tutorials/181024-user-account-create.html

If yes, you should perform a repair install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[bruhahablue]

This is what my monitor looks like whenever I attempt to take a snip:

 

[koolkat77]

Have you looked at Andrew's post #9?

 

[bruhahablue]

My User account is the only one this is affecting (I share this computer with my family).
The most recent things I installed before the problem occurred were Gyazo and Raidcall, both of which I uninstalled. After I noticed the problem I installed puush instead, to see if it were just those programs, but that didn't work either, so I uninstalled it as well.

 

[koolkat77]

You could also try doing a system restore.

http://www.sevenforums.com/tutorials/700-system-restore.html

 

[bruhahablue]

I performed a system restore and everything is in working order, I didn't want to speak too soon (again) but this is the longest I've been able to use my snipping tool and print screen functions without experiencing the problem. Something probably occurred between my last update and now to cause the issue. I'll be sure to inform you if it comes up again, or if I figure out what happened.
Thank You (again) for your help!

 

[koolkat77]

I performed a system restore and everything is in working order, I didn't want to speak too soon (again) but this is the longest I've been able to use my snipping tool and print screen functions without experiencing the problem. Something probably occurred between my last update and now to cause the issue. I'll be sure to inform you if it comes up again, or if I figure out what happened.
Thank You (again) for your help!

You're welcome.

Good luck.

 

[bruhahablue]

Probably my last post for now:
I tested out the snipping tool and print screen with other programs to see what was happening. It turns out it would seem to be on and off (like when I thought it had worked earlier when it hadn't) because I only experience that error when an MMO is open on my computer. I looked it up and it seemed to have to do with indirect rendering (?) it explains my problem, but I'll have to look into it more.