Solved Unable to use upgrade key - error code 0xc004f061

[GrahamU]

Hi,

Have a legit copy of Win 7 that was installed on PC that I built. Then upgraded to Ultimate via Windows Anytime Upgrade. I have a box with the product key but no disk.
My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install.
After some months, I got message that Windows is not genuine.
I tried the activation option with my upgrade key but received a message that this product key can only be used for upgrades, not clean installations.
What are my options?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FB464892-DDB9-40CB-8AC6-FC7124DDF2B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151230-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB464892-DDB9-40CB-8AC6-FC7124DDF2B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4219532430-1871191100-2657066382</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG45FC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>IDG4510H.86A.0113.2009.0804.1430</Version><SMBIOSVersion major="2" minor="4"/><Date>20090804000000.000000+000</Date></BIOS><HWID>83123907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4427A6FC628AED2</Val><Hash>Ckd8vrEUN61gLjKaN5RJ0cZgwyc=</Hash><Pid>81599-873-4556224-65983</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7601.0000-2272014
Installation ID: 012464894163815676798476243696182491528036193701161092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Initial grace period
Time remaining: 42000 minute(s) (29 day(s))
Remaining Windows rearm count: 0
Trusted time: 15/01/2016 11:48:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAIAAAACAAAAAQABAAEA6GF4VjseJKsoqoQ0Rrwi3WoeojC8RbyJAB4iREbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DG45FC  
  FACP			INTEL		A M I
  HPET			INTEL 		DG45FC  
  MCFG			INTEL 		DG45FC  
  ASF!			INTEL 		DG45FC

 

[Layback Bear]

The things I see in your log are.

Windows Product ID: 00426-OEM-8992662-00006

Which is a product ID for this.
Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006

This shows that your system has product ID for a ACER/GATEWAY/PACKARD and your system would be considered a Intel system because you have a Intel retail motherboard. (Model>DG45FC)



your computer repair shop did you no favor. It appears that their install is a counterfeit install for your computer.

From you post #1

Have a legit copy of Win 7 that was installed on PC that I built. Then upgraded to Ultimate via Windows Anytime Upgrade. I have a box with the product key but no disk.

You should still have the Microsoft DVD and the proper COA key that you use when you built the system.
Do a clean install with that. Then see if Microsoft will allow a Upgrade using your Upgrade key.

 

[GrahamU]

As i mentioned ...

"My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install."

I should have added that he used one of his own disks to do this to get my system up and running again.

 

[GrahamU]

As i mentioned ...

"My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install."

I should have added that he used one of his own disks to do this to get my system up and running again.

Does this mean that I have to do a double install - original plus the upgarde?

 

[Layback Bear]

From your post #1

Have a legit copy of Win 7 that was installed on PC that I built.

Exactly what Windows 7 did you use when you built the computer?

 

[GrahamU]

Initial build was Windows 7 Home Premium - then upgraded to Ultimate via Windows Anytime Upgrade

 

[Layback Bear]

I'm not sure if Microsoft allows Upgrades with Windows 7 any longer.

But if you already have the Ultimate Upgrade key they surly might.

You would have to install and activate Windows 7 Home Premium and then try the Ultimate Upgrade using the Ultimate Upgrade key.

You can't upgrade a Windows 7 if their isn't a legal copy of Windows 7 installed.

 

[GrahamU]

Ok, Thank you. I have thought of buying a new key for Win 7 Ultimate but it seems only dodgy dealers are selling this. Will try and get hold of MS via phone and see what can be done. Otherwise it will probably mean a purchase of Win 10 but not sure I want to do this yet.

 

[Layback Bear]

Let us know what Microsoft tell you.

Or you could wait for other members to give different advice. I'm no expert in anything.

 

[Pauly]

Have a look at option 3 here - http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html gives you the registry edit workaround for your exact problem

May or may not work as you already have a dodgy slic installed ???

 

[Wandering one]

Do a clean install with original W7 disk. Activate, go to and select upgrade in programs menu, enter your upgrade code, reboot and done. Worked for me a month ago.
Art.
As an afterthought I cleaned with Diskpart first.
Art.

 

[GrahamU]

Do a clean install with original W7 disk. Activate, go to and select upgrade in programs menu, enter your upgrade code, reboot and done. Worked for me a month ago.
Art.
As an afterthought I cleaned with Diskpart first.
Art.

Thanks. Was hoping not to do this but looks like I have no option.

 

[Pauly]

Did you try the registry workaround from post #10 ? interested to know if it would work or what the outcome would be in your scenario

 

[GrahamU]

Have a look at option 3 here - http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html gives you the registry edit workaround for your exact problem

May or may not work as you already have a dodgy slic installed ???

Hi Pauly,

I could not do that as the Ultimate version was acquired through Windows Anytime Update. Therefore I do not have media for the upgrade version - only the original prior to the upgrade. And that product key does not work on the new install.

I may just purchase Win 10 and do a clean install with that rather than mess around with multiple installs and then update to Win 10 anyway.

 

[Pauly]

Did you try option three ? all you need is the key not the media

 

[GrahamU]

Yes I did. Message received was that the key is only valid for an upgrade not clean install. Even though the registry value for ...CurrentVersion/Setup/OOBE/MediaBootInstall still has a value of zero.

Have also tried the original key and that was not valid on the version installed.

So I have 2 product keys that I have purchased and neither work on this install that was done by the repair shop.

 

[Layback Bear]

Don't even look for any kind of Windows 7 keys by themselves.

This is from our expert Noel.

Can buy Windows key without media.

Quote:
Noel D Paton
Noel D Paton replied on

Insider MCC: Content Creator

Reply In reply to deleted message

"Peter0.0" wrote in message news:6f018df2-4d42-4aee-8d74-838cda9f3063...
Seems good... Thanks!


There are NO legal sales of Keys for Windows other than with accompanying software - if you buy from this shop it will almost certainly turn out to be a counterfeit copy. Most such sales will work for a limited period, until the number of activations exceeds the limit, at which time MS will Block the Key from further activations and all current installs will become flagged as non-genuine.
If you've already made a purchase and installed the product I recommend that you visit the Windows 7 Genuine forum and read the Announcements and stickies there - and post an MGADiag report to have the key checked.
Microsoft forums - Windows 7 Genuine Advantage Validation Issues (Windows 7)

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
Noel's Windows Helpsite - Homepage
3 people found this helpful

 

[GrahamU]

Layback Bear, that is what I have found - no legit copies for sale. All are from PC's that have been allegedly "decommissioned". As I want to keep my copy being Genuine, I have no option on this one. Upgarde to Win 10 and pay the price.

Have been taught a lesson about PC repairs though. Do not trust the repair guy. I should have purchased a new disk and installed all myself. An expensive lesson!

Thanks

 

[Pauly]

I think we are missing a trick here, its only your Ultimate upgrade you are having a problem with - theres nothing to stop you clean installing your original Win 7 version and activating with your original key

If this works ok you can then take the free upgrade route to win 10 currently on offer from MS - the only draw back will be that Ultimate would have upgraded to Win 10 Pro but lower copies of 7 upgrade to Win 10 Home