Solved Unable to view Silverlight DRM Videos

Sergeant Steve

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I have a custom built machine with an SSD for Windows and programs that I either require quick opening times from or for programs that don't give me an option to change install location to E:\ which is a 2Tb WD Black.

I have had the odd graphical problem where the Driver has Crashed and either it recovered or it didn't and I had to do a hard reboot. I have the latest NVIDIA Drivers for my Card (MSI N470GTX) installed by GeForce Experience so they are fully up to date.

Whether Silverlight is bugged or it just doesn't like the NVIDIA Graphics Drivers I don't know, but I am unable to view Amazon Prime or any of the DRM Protected Videos on the PlayReady Test Server (Microsoft PlayReady Test Server - Silverlight and Expression Encoder).

I have tried to troubleshoot this problem before, I can't remember if I uninstalled Silverlight or not so I'm doing that as I write this, but I found other forums with people complaining of the same Error from Amazon (6036) but in that case they could view DRM Videos from the PlayReady Test Server where I can't at all.

According to this article on the Sky Forums (Silverlight Error Message List. - Sky Community) Silverlight Error Code 6036 means that the Graphics Driver Certificate is Invalid. I highly doubt it is invalid since it should be updated whenever you update your Graphics Drivers.

If anyone can offer assistance in this matter I would be more than helpful as my parents Laptop with Intel Graphics Works just fine but doesn't have the processing to cope with the Full HD Streams and stutters from time to time.

UPDATE: Uninstalled Silverlight and reinstalled it again, still no joy :(
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intil i7-86016Gb Corsair XMS3 1600MHzMSI N470GTXTwin FrozR II
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 7 Ultimate x64
CPU
Intil i7-860
Motherboard
Gigabyte GA-P55a-UD6
Memory
16Gb Corsair XMS3 1600MHz
Graphics Card(s)
MSI N470GTXTwin FrozR II
Monitor(s) Displays
Samsung S23A700D
Hard Drives
1x Samsung 840Pro SSD 256Gb for Windows
2x WD Green 2Tb (for Storage)
1x Western Digital Caviar Black 2 TB 7200 RPM (also for storage)
1x Samsung HD501LJ 500Gb for Ubuntu
PSU
Antec TruePower New Blue Modular 750W
Case
Antec 300
Cooling
Cosair H70
Internet Speed
60Mb/s DL, 3Mb/s UL
Antivirus
Norton Internet Security
Browser
IE, FF, Chrome
Turned out that I had installed a driver for my monitor from Samsung and it wasn't signed by Microsoft. So I guess instead of checking the graphics driver alone it checked the Monitor Driver and decided that the monitor wasn't HDCP Compatible because the driver wasn't signed by Microsoft. Blimey Silverlight ain't have fussy.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intil i7-86016Gb Corsair XMS3 1600MHzMSI N470GTXTwin FrozR II
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 7 Ultimate x64
CPU
Intil i7-860
Motherboard
Gigabyte GA-P55a-UD6
Memory
16Gb Corsair XMS3 1600MHz
Graphics Card(s)
MSI N470GTXTwin FrozR II
Monitor(s) Displays
Samsung S23A700D
Hard Drives
1x Samsung 840Pro SSD 256Gb for Windows
2x WD Green 2Tb (for Storage)
1x Western Digital Caviar Black 2 TB 7200 RPM (also for storage)
1x Samsung HD501LJ 500Gb for Ubuntu
PSU
Antec TruePower New Blue Modular 750W
Case
Antec 300
Cooling
Cosair H70
Internet Speed
60Mb/s DL, 3Mb/s UL
Antivirus
Norton Internet Security
Browser
IE, FF, Chrome
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