Unexpected Shut Down - BSOD :(

[XxGabrielxX]

This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring?:huh: I only had a game running, Itunes and Documents open.

 

[jason786]

[FONT=Segoe UI, Arial]tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

Someone else should be able to assist you soon too But I suggest you try these for now
[/FONT]

 

[XxGabrielxX]

Updating Help

I'm not the best at this updating stuff, are you able to run me through on how to update this?

 

[jason786]

I'm not the best at this updating stuff, are you able to run me through on how to update this?

Yea, what I would do is

Direct X can be found here, just download and run that, it should update all of you're direct x files

After you do this, type

sfc /scannow

Into command prompt (found by clicking start, typing "cmd" into search box without the quotes and then right click command prompt and select run as administrator) this will check for corrupt system files

As for graphics drivers, you can find the ones for your card here

 

[XxGabrielxX]

Virus Scan

Virus scan complete, has healed an removed a few tracking files apparently, my graphics card is a HIS Radeon HD 5830 PCI express 2.1 1GB GDDR5

 

[ttran]

Yes, for the ATi driver, please follow the link that Jason suggested
Drivers & Support | GAME.AMD.COM
Choose window 7-32 bit (which I think is your OS), download the package and install it

~Tuan

 

[XxGabrielxX]

Scan Done - Results

I did the system scan It said "Windows Resource Protection did not find any integrity violations" is this a good thing, an many thanks for the link to the update sites, it's been such an easy process to follow.

 

[ttran]

You are welcome. Jason did a good job inteprete your BSODs too

 

[XxGabrielxX]

So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.

 

[jason786]

So, i gather it is safe to say the problem has been remedied? Cause it only happened to me once an scared the begeezers out of me, an Jason thanks so much man, i couldn't have done this without your knowledge.

You are welcome. Jason did a good job inteprete your BSODs too

Thanks both, but I wouldn't class the problem as being resolved just yet, try running your system as normal, but preferably play a game (to ensure your direct x is working) if you do not receive a blue screen after a week, then we can safely say that the problem has been solved.

Just let us know

 

[XxGabrielxX]

No problem, i'll keep you posted.

 

[XxGabrielxX]

Jason

Jason, i just installed the graphics driver update (ATI Catalyst™ 10.6 Suite for Windows 7 (32-bit))

an it's mucked everything up, the whole entire screen is huge, everything is huge, an i can't change the resolution what so ever, whats happened? I also got the BSOD again

 

[XxGabrielxX]

After Graphics Update Installation.

Catalyst™ Install Manager
Installation Report
06/26/10 02:26:37

Hardware information
NameATI Radeon Graphics ProcessorManufacturerATI Technologies IncDevice ID0x689eVendor ID0x1002Class Code0x030000Revision ID0x00Subsystem ID0x200aSubsystem vendor ID0x1787Other hardwareExisting packagesATI Catalyst Install ManagerMicrosoft Visual C++ 2008 SP1 RedistributablePackages for install
Catalyst Control CenterFinal Status:SuccessVersion of Item:2010.0527.1242.20909Size:150 MbytesATI Catalyst Install ManagerFinal Status:SuccessVersion of Item:3.0.778.0Size:20 MbytesThe Lord of the Rings FREE Trial Final Status:SuccessVersion of Item:1.00.0000Size:1 MbytesATI Display DriverFinal Status:FailVersion of Item:8.741.0.0000Size:90 MbytesHDMI/DP Audio DriverFinal Status:SuccessVersion of Item:7.11.0.7706Size:1 MbytesCommunication Opt-inFinal Status:SuccessVersion of Item:3.00.0000Size:1 MbytesAMD Drag and Drop TranscodingFinal Status:SuccessVersion of Item:2.00.0000Size:1 Mbytes
Other detected devices
ManufacturerATI Technologies IncDevice ID0xaa50Vendor ID0x1002Class Code0x040300Revision ID0x00Subsystem ID0xaa50Subsystem vendor ID0x1787
Error messagesDriver Install: the installation failed

 

[XxGabrielxX]

Now i'm getting a warning prompt.

CLIStart.exe - Bad Image

C:\Windows\system32\atiadlxx.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the sftware vendor for support.

I've tried re-installing the software an the same "failed to install" comes up... Please help

 

[jason786]

Hey, ok you should uninstall the control centre and everything else

Then go to start, control panel and select device manager

Go to device adapters, and find your card, right click and uninstall the driver, then restart

Windows will then install a driver, then go back to the ati site and select driver only and extract the file you download.

Then find your graphics card in device manager again, right click it and press update, then browse my files, select the folder you extracted it too, and it should update.

I'm not sure why it did that, but it could be the result of a faulty card, try this first though

Hope you can follow this

 

[ttran]

Did you download right version for your window 7 -->32 bit<---? Did you uninstall the previous version of ATi Catalyst before installing new one? What is the manufacture of your computer (Asus, Dell etc..) you can go to manufacture's site to download driver for your graphic card, I think that would be better??
Go to Control panel-->Program and Feature to see if ATi catalyst utility is there and uninstall it, then go download fresh copy and re-install
If it doesn't work, do you have system restore point that can backup your system? If that doesn't work either, I would suggest repair install
http://www.sevenforums.com/tutorials/3413-repair-install.html

~Tuan

Opp..I see I'm slow typing, you can follow jason suggestion first!

 

[XxGabrielxX]

I can't find my card in the device manager, it's not there

 

[jason786]

I can't find my card in the device manager, it's not there

You may need to right click on the main branch and select scan for hardware changes

 

[ttran]

On screen right click-->Personalize-->Display-->Change displaysetting-->advance setting-->properties-->driver tab

 

[XxGabrielxX]

Okay i did that but theres nothing there either, it just says
Service name: vgasaves
Display Name: vgasaves