Uninstall Registry Helper

[SusanHC]

Can anyone help please. Yesterday I downloaded a programme called Free File Opener and when it was installed I noticed a new icon on my desktop called Registry Helper. A google search indicates this as something sinister and should be removed but it looks very complicated to do so without it causing all sorts of problems.

I have Microsoft Security Essentials installed and am at present running a full scan.

I have also just downloaded Malwarebytes Anti-Malware and am doing a full scan with that which has already detected one connected object which I quarantined.

Can anyone help me to remove Registry Helper from my computer please?

 

[The Howling Wolves]

Under my sig is a link for Revo Uninstaller.
Do a complete scan and it will remove trailers and junk left behind.

Welcome to 7 Forums.
THW

 

[ignatzatsonic]

My first impulse would be to do a System Restore to a time prior to downloading Free File Opener.

That should get rid of both Free File Opener and Registry Helper.

Another idea would be to download Revo Uninstaller and use it to uninstall both of those applications.

I assume you are willing to get rid of FFO as well as RH?

Good idea to run MSE and Malwarebytes.

Keep your eyes peeled for odd PC behavior.

 

[SusanHC]

many thanks for quick replies. I did think of doing a system restore to just before I installed the programs and I also have Revo uninstaller already downloaded but just worried I will cause more problems if i go down either routes?

 

[ignatzatsonic]

System Restore is completely harmless in my experience. Maybe one time in 40 it won't successfully restore, but it does no harm in such a case.

Revo: It has 4 basic settings to determine how deeply it looks into your system to uninstall all remnants of the program. See pic below. "Moderate" is the default, but you can choose "advanced". If you choose advanced, you should be careful about accepting what it then recommends--you could make an error and delete more than you should.

"Moderate" or even "safe" may work well in your case, depending on how tough Registry Helper is to get rid of.

I'd suggest System Restore as a first choice as it is harmless.

If that fails, try Revo, but you may want to post back here regarding what it finds and what choices you should make if you choose "advanced" mode.

 

[SusanHC]

thanks I will give the restore a try first and let you know how I get on..

 

[SusanHC]

Malwarebytes has found 35 malicious items all due to Registry helper. shall i remove them with the Malwarebytes before doing system restore?

 

[ignatzatsonic]

I'm not sure it would matter, but I would say yes, let Malware Bytes have its way.

 

[The Howling Wolves]

Susan,
Did you run a full scan from MBAM?
Haven't heard of Revo Uninstaller causing any problems when removing software.
THW

 

[SusanHC]

I did a full scan with Malwarebytes and removed all the items it found, did a quick scan with MWAM which showed all OK and there is now no sign of the Register Helper either on my desktop or in my Programs and Features nor in Revo Uninstaller so it looks as if it has gone thank goodness. Do I need to do anything else?

 

[ignatzatsonic]

What is MWAM?

Did you do a System Restore or not?

And then attempted to use Revo as well?

I'm just trying to understand what you did other than Malwarebytes full scan.

 

[SusanHC]

What is MWAM?

Did you do a System Restore or not?

And then attempted to use Revo as well?

I'm just trying to understand what you did other than Malwarebytes full scan.

I do apologise for confusing you ! MWAM is Malwarebytes I abbreviated in wrong!

I didnt do a system restore, or uninstall with Revo . I simply did the Malwarebytes full scan and removed the selected items found, then did a quick scan with Malwarebytes. then I checked my REvo and the rogue software Registry Helper does not appear there

 

[SusanHC]

Registry Helper no longer appears in my program folders or on my desktop so Malwarebytes seems to have done the trick. Many thanks for your help

 

[ignatzatsonic]

You may well have removed all of it---I can't say.

Malwarebytes is a fine program, but not foolproof---nor is any other anti-virus/anti-malware application.

I can only tell you what I would do in your shoes:

I would still do a System Restore to a time prior to Free File Opener. That way you get your registry back to a state pre-Free File Opener. If Malwarebytes did a perfect job, System Restore would be unnecessary, but how can you know that?

I would then seriously consider an "imaging" program such as Macrium (a free download). It's another emergency tool to "restore" a system to a previous state that restores your ENTIRE Windows installation, not just the registry. If you are lucky, you would make an occasional image (say monthly or quarterly), but never have to restore any of them because you avoid emergency situations.

You might also Google about Registry Helper to try to understand how nasty it is, but of course that might only raise your anxiety level.

 

[SusanHC]

You may well have removed all of it---I can't say.

Malwarebytes is a fine program, but not foolproof---nor is any other anti-virus/anti-malware application.

I can only tell you what I would do in your shoes:

I would still do a System Restore to a time prior to Free File Opener. That way you get your registry back to a state pre-Free File Opener. If Malwarebytes did a perfect job, System Restore would be unnecessary, but how can you know that?

I would then seriously consider an "imaging" program such as Macrium (a free download). It's another emergency tool to "restore" a system to a previous state that restores your ENTIRE Windows installation, not just the registry. If you are lucky, you would make an occasional image (say monthly or quarterly), but never have to restore any of them because you avoid emergency situations.

You might also Google about Registry Helper to try to understand how nasty it is, but of course that might only raise your anxiety level.

I see what you mean and yes I will do a System Restore and download Macrium as suggested and very much appreciate your advice.

 

[ignatzatsonic]

You can also go to this legitimate site and let it do a scan on your PC, similar to what Malwarebytes did--kinda like an opinion from a second doctor:

ESET :: Get a FREE Online Virus Scan

 

[SusanHC]

You can also go to this legitimate site and let it do a scan on your PC, similar to what Malwarebytes did--kinda like an opinion from a second doctor:

ESET :: Get a FREE Online Virus Scan

thanks for that will do!

 

[The Howling Wolves]

All you need now is a BIG HUG and we are glad your system is up to par.
Have a great day.
THW