Update anomaly

[tommy3]

UPDATE ANOMALY

I have W7 Ultimate on both a Laptop & a Desktop.

Desktop: Will install SP1 but not IE9.

Laptop: Will install IE9 but not SP1.

Any ideas please ?

----------------------------------------------------------------------------------
W7 Ult - M.B: ASUS M4A78LT-M LE + Phenom IIx2 + 4Gb RAM + PSU: OCZ 500 + Samsung & Seagate 1Tb hdd.​

 

[karlsnooks]

Tommy,

Let's go at this one at a time.

You decide which problem you would like to solve first and the update your system specs to fully reflect the desired computer.

Please read and follow this info to fully update your System Specs:

UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
Your Profile (left-hand column, Edit System Spec |


To gather info, use
Speccy - System Information - Free Download
or SIW or the System Info tool,
Use System Info to see your System Specs

Please add the word laptop or desktop or netbook to the
“system manufacturer” block.

Provide full windows version info, for example:
MS Windows 7 Ultimate 64-bit SP1

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on the SAVE CHANGES button.

 

[tommy3]

Thanks Karl,

Is that better ?

 

[karlsnooks]

What wonder working software have you installed lately?

Normally, IE 9 install produces not problems.

do me a favor and post a copy of the msg you get when you try to install.

Before you do,
rb: | type SERVICES.MSC | ENTER

Now your objective is make sure that the following three services are started:

Background Intelligent Transfer Service
Cryptographic Services
Windows Update

If you are using Norton, then disable before you try to update.
If you are using AVG, then disable before you try to update.
If you are using SpyBot, then uninstall and leave uininstalled.
If you arfe using Ad-aware, then uninstall and leave uninstalled.

 

[tommy3]

What wonder working software have you installed lately? ?
Lately = nothing apart from the ‘info’ program from your thread.

Normally, IE 9 install produces not problems.
I know.

do me a favor and post a copy of the msg you get when you try to install.

Before you do,
| type SERVICES.MSC | ENTER

Now your objective is make sure that the following three services are started:

Background Intelligent Transfer Service
Cryptographic Services
Windows Update
All come up as “Started + Auto”.


If you are using Norton, then disable before you try to update.
If you are using AVG, then disable before you try to update.
If you are using SpyBot, then uninstall and leave uininstalled.
If you arfe using Ad-aware, then uninstall and leave uninstalled.
Never use Norton any more – don’t trust it.
Have not used AVG or SpyBot since running W7.
I do use malwarebytes, so will disable it whilst trying another update. Will post the message later - I’m sure it just says “didn’t install properly”.


Tommy

PS: The system has installed all other updates, inc SP1.

 

[tommy3]

Update message:

 

[karlsnooks]

Tommy,
Go back to Window Update.

Do not select the IE9 update.

Now install the rest of the updates, one at a time.

Did they all install correctly?

 

[tommy3]

Hi Karl,
Thanks again for your help.

Everything that has come up before, has installed/updated perfectly fine.
The only things that I'm not installing, are the foreign languages that I don't use.

Generally, my updates are set to Auto. It hasn’t had a problem updating anything else.

This isn’t a recent phenomenon. I’ve been trying to load IE9 ever since it came out. I have tried Auto Update, Manual update, disc update. I have enabled & disabled different programs prior to trying etc, a dozen times or more over the months.


(I don’t want to confuse matters here, or ask you to try solving a separate problem. I merely add it here as it looks coincidental and in case it helps you to help me & others.

This 'desktop' machine has installed all previous updates, inc SP1 - but not IE9.
My Laptop (same W7 ult) has also installed all previous updates, inc IE9,,,, but won’t take SP1.
On the face of it - to my limited mind – it looks like a similar problem, but with different updates.)

Tom

 

[karlsnooks]

tommy,
There may a specific fix for the IE9 problem.

I know procedures for update installs failing in general but before you go thru all of that, let me ask some of the chaps if they have a specific answer.

Now that I've said that you may be bombarded with suggestions by greenhorns. I always like to have solved a specific problem myself before recommending an action or there are a chaps here whose depth of knowledge is absolutely amazing, and when they say something then I snap to and pay attention.

Hold on and let's hope some of the experts are still at their computers.

 

[karlsnooks]

While waiting, you might want to try a MS article solution:
Troubleshoot problems when you cannot install Internet Explorer 9

 

[tommy3]

Many thanks for your kind help.

 

[MvdB]

While waiting, you might want to try a MS article solution:
Troubleshoot problems when you cannot install Internet Explorer 9

+1 on this link. Specifically check and post back on method three please.

 

[karlsnooks]

tommy,
In my sig is a link to "Ur Office & OS keys".

Would you download that program which doesn't actually install but simply runs.

Run that program on your desktop.

Run that program on your laptop.

Compare the os keys and tell me if they agree or disagree.

do NOT post the actual keys.

 

[karlsnooks]

Just noticed that now they offer both ways-either as a standalone or as an installable pgm. Either one is good. Just be sure to download the 32 bit version since according to your system spec you have the 32 bit version of win 7.

 

[Bill2]

tommy,
In my sig is a link to "Ur Office & OS keys".

Would you download that program which doesn't actually install but simply runs.

Run that program on your desktop.

Run that program on your laptop.

Include the results in your next post.

I dont think thats very advisable, OP's Windows and Office keys would be on full public display.

 

[karlsnooks]

Bill,
Thanks. You are correct. I'll immediately correct that.

 

[niemiro]

Hello Tommy!

If you want to deal with two computers at once, feel free to create a separate thread in this same sub-forum, and we can do that, however, as has already been agreed, please no logs from your Desktop computer in this thread

Firstly, please run the System Update Readiness Tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Now please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

 

[karlsnooks]

tommy,
I corrected the post, but I just wanted to make sure that you don't actually post the keys of the os systems.

I need to know if they agree or disagree, but not the actual key.

 

[karlsnooks]

Tommy,

Just wanted to clarify--by agree/disagree what I really mean is: are they the same?

 

[Britton30]

Hello Tommy, have you tried downloading the installer from Micrsoft? May not be a solution but woth a try.
Internet Explorer - Microsoft Windows