Solved Update failed
- Thread starter herself
- Start date
Have you tried rebooting your computer?If not, then please do.
My Computer
- Computer Manufacturer/Model Number
- Samsung NP530U4B-S02IN
- OS
- Windows® 8 Pro (64-bit)
- CPU
- Intel® Core™ i5 Processor 2467M (1.60GHz, 3MB L3 Cache)
- Motherboard
- Samsung Electronics
- Memory
- 6GB DDR3 System Memory at 1,333MHz (on BD 4GB + 2GB x 1)
- Graphics Card(s)
- AMD Radeon™ HD7550M 1GB DDR3 (Ext. Graphic)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 35.56cm (14.0) SuperBright 300nit HD LED Display
- Screen Resolution
- 1366x768
- Hard Drives
- 1TB S-ATA II Hard Drive (5400RPM) with ExpressCache 16GB SSD
- Internet Speed
- sucks
- Antivirus
- Microsoft Security Essentials
- Browser
- Google Chrome (Sync enabled)
Please follow the http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested data.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)
Installation date: 03/02/2013 8:09 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
Help and Support:
Microsoft Support
Update for Windows 7 for x64-based Systems (KB2592687)
Installation date: 03/02/2013 8:37 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Optional
The Remote Desktop Protocol 8.0 update enables you to use the new Remote Desktop Services features. These features are introduced in Windows 8 and in Windows Server 2012 and are available for computers that are running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1. After you install this item, you may have to restart your computer.
More information:
Description of the Remote Desktop Protocol 8.0 update for Windows 7 SP1 and Windows Server 2008 R2 SP1
Help and Support:
Microsoft Support
I follwed instructions but I am lost when it comes to the print screen part i do know how to work with paint ..when i click on the zipped file it wont open
Installation date: 03/02/2013 8:09 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
Help and Support:
Microsoft Support
Update for Windows 7 for x64-based Systems (KB2592687)
Installation date: 03/02/2013 8:37 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Optional
The Remote Desktop Protocol 8.0 update enables you to use the new Remote Desktop Services features. These features are introduced in Windows 8 and in Windows Server 2012 and are available for computers that are running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1. After you install this item, you may have to restart your computer.
More information:
Description of the Remote Desktop Protocol 8.0 update for Windows 7 SP1 and Windows Server 2008 R2 SP1
Help and Support:
Microsoft Support
I follwed instructions but I am lost when it comes to the print screen part i do know how to work with paint ..when i click on the zipped file it wont open
My Computer
- OS
- Windows 7 64 bit
...and you still haven't posted the CBS and Checksur logs as requested?
You don't need to open the zipped file - simply attach it to your response.
You don't need to open the zipped file - simply attach it to your response.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
CheckSUR fund and fixed one problem - the SFC scan found no problems.
Please run a manual Check for Updates, and attempt installation of (only) the oldest update found - what error (if any) do you get?
Please run a manual Check for Updates, and attempt installation of (only) the oldest update found - what error (if any) do you get?
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)
Installation date: 05/02/2013 11:28 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
Help and Support:
Microsoft Support
I have tried since this update came out back in nov 2012 to install this one i tried the microsoft fix it tool on this one a while back and it still wont install correctly ..
Installation date: 05/02/2013 11:28 AM
Installation status: Failed
Error details: Code 8007007E
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
Help and Support:
Microsoft Support
I have tried since this update came out back in nov 2012 to install this one i tried the microsoft fix it tool on this one a while back and it still wont install correctly ..
My Computer
- OS
- Windows 7 64 bit
Have Norton and/or McAfee software EVER been installed on this system?
Ignore the APPLIES TO section; run the following Fix It in both Default and Aggressive modes -
http://support.microsoft.com/kb/971058 (I think it still offers both modes - it seems to have changed since I last used it)
Use the one on the page itself, rather than the one from the popover.
Then do another manual check for updates, and try installing that update again.
Ignore the APPLIES TO section; run the following Fix It in both Default and Aggressive modes -
http://support.microsoft.com/kb/971058 (I think it still offers both modes - it seems to have changed since I last used it)
Use the one on the page itself, rather than the one from the popover.
Then do another manual check for updates, and try installing that update again.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
OK - we need to do some cleanup then 
Download the McAfee removal tool from:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.
when complete, reboot.
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then try the troubleshooter again
Download the McAfee removal tool from:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.
when complete, reboot.
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then try the troubleshooter again
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
OK - sound like there's a permissions problem, or a registry problem.
Please run the following commands (one at a time) and post the number of files and folders found in the summary at the end of each....
DIR C:\Windows\System32 /AR /S
DIR C:\Windows\SoftwareDistribution /AR /S
DIR C:\Windows\SoftwareDistribution /S
That may give us a clue what's happening.
Please run the following commands (one at a time) and post the number of files and folders found in the summary at the end of each....
DIR C:\Windows\System32 /AR /S
DIR C:\Windows\SoftwareDistribution /AR /S
DIR C:\Windows\SoftwareDistribution /S
That may give us a clue what's happening.
Last edited:
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
That'll do - and well done for correcting my typo along the way! 
Unfortunately, the results aren't enlightening
I'll have to think about it - back later.
Unfortunately, the results aren't enlightening
I'll have to think about it - back later.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
Hello,
I had the same problem, and there was no cure for a long time. Some days before I downloaded and run ComboFix. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
It deleted some files, and after that the MS HotFix run successfully, corrected one problem, and finally I was able to install the update...
Hope it helps you as well...
I had the same problem, and there was no cure for a long time. Some days before I downloaded and run ComboFix. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
It deleted some files, and after that the MS HotFix run successfully, corrected one problem, and finally I was able to install the update...
Hope it helps you as well...
My Computer
- OS
- Windows 7
Please do NOT use ComboFix without the instruction and assistance of an expert in its use - it can trash the system if you're not careful!
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)
Oh I used Combo fix and it did work it fixed whatever was stopping the updates and they installed perfectly thankyou Micki and Noel thanks for the heads up next time I will only use it on the advice of an expert thankyou both
My Computer
- OS
- Windows 7 64 bit
Heh!
I don't suppose you still have an logs from it around, do you?? - please post them if you do.
I don't suppose you still have an logs from it around, do you?? - please post them if you do.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Asus K52F or Lenovo B51-80
- OS
- Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
- CPU
- i3 370M/i7 6500U
- Motherboard
- Asus/Lenovo
- Memory
- 8GB - finally :)/8GB
- Graphics Card(s)
- it's an i3, dude!/dual Intel&nVidia
- Sound Card
- onboard
- Monitor(s) Displays
- 15.6" built-in
- Screen Resolution
- 1366x768/1920x1080
- Hard Drives
- 750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
- PSU
- n/a
- Internet Speed
- as much as I can get - usually on a dongle/phone, so <1MB/s
- Antivirus
- MSE/Defender
- Browser
- IE11/12/Edge/Chrome/FF(if I must)