Update failure KB2987107 and IE 11 Win 7 x64

[Fastwilly]

Both updates for Win 7 x64 go part way, and then stall.
The "Internet Explorer 11 for Windows 7 for x64-based systems" update returns a "9C59" error code and sometimes "8024000E" after it stalls for a while.
The "Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2987107)" moves the green install bar 99% of the way to the finish line, and then stalls. Still hung after an hour.

Microsoft "Fix It" makes no difference.
Created Windows repair disk. ran sfc /scannow - no help.
Windows Resource Protection did not find any integrity violations.
Hotfix KB947821 downloaded, but won't install.


Any ideas?

Willy

 

[NoelDP]

Please post the entire CBS folder - and the C:\Windows\windowsupdate.log file

 

[Fastwilly]

Noel,

I was not able to find the C:\Windows\windowsupdate.log file
Is there somewhere else I should be looking?

I did find some other logs which may be helpful, and attached them.

I assume you do not want the .cab files uploaded that are in the cbs folder.
Or do you?

Any help is appreciated.

Bill

i7-3770k cpu 3.50 GHz
AsRock Z77 Extreme 6 MOBO
32 GB memory
Samsung SSD 830 Series 256GB
nVidia GeForce GTX 670

 

[Fastwilly]

Found some more error information in the Event Viewer.
Looks like Microsoft Security Essentials is having a similar problem.

Bill

 

[NoelDP]

I think I'd better see the whole logs...

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

 

[Fastwilly]

Hope I have uploaded the event files you are looking for.
Please let me know if I can provide any additional information.

Thank-you,

Bill

 

[Fastwilly]

Also found WER Report file

Files uploaded from WER Report archive.

Bill

 

[NoelDP]

I don't know how relevant this is - but you appear to be having lots of crashes in IE, caused by the NVidia driver.

I would suggest that you should look at updating that driver as a high priority.

This is the only WU-related error that gives us any extra data....

Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
 
Faulting module name: smiengine.dll, version: 6.1.7601.17592, time stamp: 0x4da00329
 
Exception code: 0xc0000005
 
Fault offset: 0x0000000000024fa4
 
Faulting process id: 0x1594
 
Faulting application start time: 0x01cff97f9eccad9c
 
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
 
Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
 
Report Id: 1280f1cd-6573-11e4-9ba7-bc5ff43b4bd8

This appears to be a permissions problem -

Please open an ELevated Command Prompt and run the following commands...

ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
ICACLS C:\Windows\winsxs
 
 
 .

Post the results...

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

 

[Fastwilly]

Icacls

Noel,

This is what I got. Followed your instructions, but
not sure if this is what you were looking for....

Updated nVidia driver yesterday to the very latest.

Bill
_____________________________________________

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingst
ack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.76
01.17592_none_672ce6c3de2cb17f\smiengine.dll NT SERVICE\TrustedInstallerF)
NT AUTHORITY\SYSTEMRX)
BUILTIN\AdministratorsRX)
BUILTIN\UsersRX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingst
ack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.76
01.17592_none_672ce6c3de2cb17f NT SERVICE\TrustedInstallerI)(OI)(CI)(F)
BUILTIN\AdministratorsI)(OI)(CI)(RX)
NT AUTHORITY\SYSTEMI)(OI)(CI)(RX)
BUILTIN\UsersI)(OI)(CI)(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\Windows\winsxs
C:\Windows\winsxs NT SERVICE\TrustedInstallerOI)(CI)(F)
BUILTIN\AdministratorsOI)(CI)(RX)
NT AUTHORITY\SYSTEMOI)(CI)(RX)
BUILTIN\UsersOI)(CI)(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>

 

[NoelDP]

That looks normal enough - so it's not a problem with permissions on the file itself.
Please try running another SFC /SCANNOW - and post the whole of the C:\Windows\Logs\CBS folder (post the CBSPersist files separately if you need to get under the 8MB file limit)

 

[Fastwilly]

CBS_Logs

Logs & CBS folder attached
First three of seven

 

[Fastwilly]

CBS_Logs-2

File 4 of 7

 

[Fastwilly]

CBS_Logs-3

Files 5 - 7

 

[NoelDP]

Some interesting errors in the CBS.log...

2014-11-06 00:08:35, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2911501~31bf3856ad364e35~amd64~~6.1.1.2, partially installed (true/false), 0
2014-11-06 00:08:35, Info                  CBS    Session: 30407039_3085057987 initialized by client WindowsUpdateAgent.
2014-11-06 00:08:35, Info                  CBS    Invalid enum string [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    illegal version scope [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    failed to process package [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    Wrong package format [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    Invalid xml format [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    Manifest parsing error at line: 1, context: 
="nnnSxS"/><assdmblyIdentity name="Microsoft-Windows-ParentalCon [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Error                 CBS    Failed to parse package manifest from given buffer [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2014-11-06 00:08:35, Error                 CBS    Failed to create internal package [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]

Why CheckSUR didn't pick this up, I don't know...

Please upload the following files so I can take a look...
C:\windows\servicing\Packages\Package_for_KB2911501~31bf3856ad364e35~amd64~~6.1.1.2.cat
C:\windows\servicing\Packages\Package_for_KB2911501~31bf3856ad364e35~amd64~~6.1.1.2.mum

 

[Fastwilly]

Windows_Servicing

.cat and .mum files attached.
Got invalid file types, chaged suffix and zipped.
.mum is .mummy.zip (file 2) and .cat is .catty.zip
Hope this works...

There is also the same .cat and .mum files in C:\windows\servicing\Packages\,
but with sp1 in the name.

First time I've used an AsRock MOBO, and first time for an SSD as the C: drive.
(My specs page has been updated.)
I'm wondering if that might have contributed to all the errors....

Bill

 

[NoelDP]

They both look fine - apart from the names! - I assume that you only renamed the copies?
The errors I was expecting to see there aren't present - so I assume that they must be in the registry.

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

 

[Fastwilly]

Link to components file:
https://onedrive.live.com/redir?resid=930A6B82ECA952A4!504&authkey=!AFabHP97Cshl6Rc&ithint=file%2czip

Earlier today I went to the Microsoft web site and downloaded IE11. When I ran it, it said IE 11 was installed.
It wasn't. It reset IE 9 as if it was the first install.
I also noticed it said IE 64 can not be the default browser.

Bill

 

[Fastwilly]

Still having original problem.

 

[NoelDP]

I haven't forgotten you - just overloaded at present.
I will come back as soon as I can clear the decks a little!

 

[NoelDP]

No problem there, either

Perhaps I'm looking in the wrong place - Please open an Elevated COmmand prompt and run the following commands...

MD "%userprofile%\desktop\packs" 
COPY C:\Windows\Servicing\Packages\Microsoft-Windows-ParentalControls-Package*.*  "%userprofile%\desktop\packs"

This will create a folder on your desktop - 'packs' - please compress it and upload it to your reply.