USB 3.0 host utility controller not found

[Daveywavey]

Hi, I think I have accidentally uninstalled my Reneas USB 3.0 controller as the usb ports are not working and I'm getting the not found error. I have tried installing the driver from the reneas website and restarting my laptop but I get the same problem. Also usb 3.0 doesn't show up in the driver manager at all. Any suggestions? Having only 1 usb port working on a laptop sucks...


Thanks in advance.

 

[maxie]

Hi Welcome to Seven Forums ... Download and Install the Chipset Driver from the Link below ..

Then Download the USB3 Driver from the same Link ...


Product Support | Dell US

 

[Daveywavey]

Ok I tried installing the chipset driver but it said that I already have the later version of the program installed on my computer. The driver installed fine but still its giving me the 'not found' error when I try to open the controller.

 

[maxie]

Can you Please Post a screenshot of your USB Devices expanded ..

The Link below will help you achieve this ..


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Daveywavey]

Here it is.

 

[maxie]

It is not Installed .. Try the Driver in the Link below ...

MSI 970A-G46 USB 3.0 Driver 1.16.12 Driver - TechSpot

 

[Daveywavey]

While installing it said "the Asmedia asm104x USB 3.0 host controller was not found" so I could not complete the installation. The Reneas controller appears in my programs list though for some reason.

 

[maxie]

Not so good do you have any Restore Points before you made the Changes ? ...

 

[Daveywavey]

Nope, it happened about a month ago and I only got around to fixing it now.... =/

 

[maxie]

Do you have the Intel Management Engine Installed ?

 

[Daveywavey]

doesnt look like it.....

 

[maxie]

Okay Uninstall the USB 3 from Program and Features ..

Download the Intel Management Engine and Install it ..


It is in the Dell Website Link i gave you ...

 

[Daveywavey]

Alright got that installed.

 

[maxie]

You did Uninstall the USB3 from Programs .. ?


If so try and Re-Install it ...

 

[Daveywavey]

Reinstalled it but the same message pops up.

 

[maxie]

Need a strong cup of Coffee and another think about your issue ...

It might be a Clean Install is the only way to fix this ..


I am sure you do not want to go down that road ..


So will get back to you as soon as i can ...

 

[maxie]

I know you tried to Install the Chipset Driver and you got the error message ...


Could you not Proceed with the Insulation ?

 

[Daveywavey]

no it said the installation was interrupted and could not be completed.

 

[maxie]

Okay try the Tool in the Link below ...


Intel® Driver Update Utility

 

[Daveywavey]

According to it the chipset is fine.... =/