USB 3.0 Port(s) failure

[ethicks]

I have been trying for months now to get my USB 3.0's to work. before there were one or two on the back that would work but just today everything broke and now only my USB 2.0's respond. I decided to reformat to see if that would fix the problem but it changed nothing. It's pretty clear I'm missing some sort of driver but I have no idea which.

Device manager screen
MOBO: Gigabyte Z77X-UD3H
CPU: I7-3770k

Any help would be greatly appreciated.

I'm fairly sure the 3.0 ports are plugged into my MOBO as the light on my mouse lights up if I slot it into any of the 3.0 ports they just don't recognize anything.

 

[TheDeerDude]

Are you sure you have all the necessary drivers installed? Especially the chipset drivers. You can get them from your motherboard's manufacturer's website.

 

[ethicks]

That's the thing actually. I have installed multiple chipset drivers from gigabyte but none of them fixed the problem.


http://www.gigabyte.com/products/product-page.aspx?pid=4153#dl
I installed both the VIA USB 3.0 Driver and the Intel USB 3.0 Driver

Neither allowed me to use the usb 3.0 ports.

Is there a way I could completely remove all my drivers and have them install automatically? I figure that might fix it.

 

[TheDeerDude]

Other than uninstalling them from control panel or device manager, I don't think so. However, on your screenshot there are three 3 devices that seem to be missing a driver, two of which are USB related. If none of the drivers you've tried work, it might be worth to try the following:

Right-click on each device and select "Update Driver Software..." and choose to search automatically. It will use Windows Update to find the appropriate driver for that device.

 

[ethicks]

Yeah I have definitely tried that, heh. No drivers are found.

I currently havn't installed the chipset drivers after the reformat because I'm 99% sure they won't fix anything and wanted to see if anyone on seven had ran into this issue before or rather just knows how to fix it.

 

[TheDeerDude]

Thought so. It's strange how they gradually stopped working. You've tried the drivers from Gigabyte's website, Windows Update can't find any. Sometimes there's an option for disabling/enabling USB 3.0 in BIOS, could you check that they're enabled?

 

[ethicks]

Yep definitely enabled. The lights on my mouse light up when I plug it into any of the 3.0 ports but it just doesn't get recognized. (Updated that info in the OP)

 

[Layback Bear]

Some mice and keyboards don't like usb 3.0 they only like usb 2.0.
Mice and keyboards don't really need the speed of 3.0. Humans can't type that fast anyway.
I can't give you a reason for that it's just one of those computer mystery.

 

[ethicks]

Yeah but I have a lot of external drives that are now sitting dead without all the usb 3.0 ports as there are more 3.0 ports then 2.0 on my mobo.

I'm also not sure what that has to do with my problem, heh.

 

[Layback Bear]

Yep definitely enabled. The lights on my mouse light up when I plug it into any of the 3.0 ports but it just doesn't get recognized. (Updated that info in the OP)

Well I thought it was maybe helping with your post.
Sorry I bothered you.

Have a nice day.

 

[ethicks]

It's cool man, I was just using my mouse lighting up as an example to show that the USB 3.0 cables were plugged in the mobo and it wasn't a physical disconnect.

I know that running a mouse with usb 3.0 or 2.0 changes nothing.

 

[NoN]

Yeah I have definitely tried that, heh. No drivers are found.

I currently havn't installed the chipset drivers after the reformat because I'm 99% sure they won't fix anything and wanted to see if anyone on seven had ran into this issue before or rather just knows how to fix it.

You should install the Chipset driver because it will remap all the motherboard ports (usb, pci, pci-e etc...) and write the correct information on your board set up. It is needed. Then you can update to latest USB 3.0 drivers.

 

[ethicks]

You should install the Chipset driver because it will remap all the motherboard ports (usb, pci, pci-e etc...) and write the correct information on your board set up. It is needed. Then you can update to latest USB 3.0 drivers.

That definitely did something. When I tried to install the intel usb 3.0 drivers it BSODed, restarted and tried again and it went through. On restart it put me into a BSOD loop and I had to system restore to fix it. :\. The chipset thing must have done something though because the SMBus is recognized now so you definitely got me somewhere.

It now says all my drivers [besides the one that was BSODING the PC] are working but the physical ports still don't work :|

 

[dsperber]

Can you please post a current screenshot of Device Manager, showing any remaining "unknown" devices and also any that have the yellow exclamation marks next to them.

Then, for each of the above devices, can you please provide the Hardware ID values. Either just copy/paste the strings into your reply, or take a screenshot of each. We need to know the Hardware ID to get further on missing USB 3.0 driver support, which typically has several driver components.

The Hardware ID is gotten from Device Manager: right-click on the device to get popup menu, select Properties to get the Properties dialog window, select the Details tab, click on the down-arrow at the right of the Property Value dropdown list to get the list, select the second item down on that list... "Hardware Ids". Either copy/paste each hardware id set for each device, or screenshot, but we need the Hardware ID value.

On my own ASUS P8Z77-V Pro board (same Z77 chipset as yours), my USB devices show as follows. I didn't see the same devices in your own original Device Manager screenshot.

 

[NoN]

You should install the Chipset driver because it will remap all the motherboard ports (usb, pci, pci-e etc...) and write the correct information on your board set up. It is needed. Then you can update to latest USB 3.0 drivers.

That definitely did something. When I tried to install the intel usb 3.0 drivers it BSODed, restarted and tried again and it went through. On restart it put me into a BSOD loop and I had to system restore to fix it. :\. The chipset thing must have done something though because the SMBus is recognized now so you definitely got me somewhere.

It now says all my drivers [besides the one that was BSODING the PC] are working but the physical ports still don't work :|

Does the restore fix date was before the chipset install?

You can safely try to method "-overall" only (not using the -overide) described HERE too. Better reboot after.

I've attached a Zip file with the latest compatible by drivers.inf, most up to date with your board.

Which are the ones USB 3.0 drivers are you using? My latest made for Z77 are for Intel® 7 Series/C216 Chipset Family Version: 1.0.10.255.

 

[Faladu]

Was something new added to the system when this issue first began? [like any USB power only device]

 

[ethicks]

[/CODE]Apologies for the late replies

Can you please post a current screenshot of Device Manager, showing any remaining "unknown" devices and also any that have the yellow exclamation marks next to them.

after installing the other drivers my updated usb controllers appear to look like yours but they still don't work.

Hopefully this screenshot is sufficient

http://i.imgur.com/b1c1QH1.png

Does the restore fix date was before the chipset install?

It appears not to have worked using the links you provided but it definitely didn't bsod this time. I also noticed the driver I had was 9.4 while the one you linked was 9.3 which may or may not be an issue. Upon restart I heard the PC make the unplugging usb sound 6 or so times and then nothing.

Was something new added to the system when this issue first began? [like any USB power only device]

Not that I'm aware of. I was never able to use the front ports for my usb 3.0 for sure. I can't remember exactly whether some of the ports on the back of the mobo worked initially though



UPDATE:

Amazingly after the driver install that NoN linked I tried the 3.0 ports in the back of my PC and they appear to be working!

The front usb 3.0's for whatever reason still don't work and the error in the screenshot I have above is still prevalent in the device manager.

Thanks for all your help dudes! I would really like to get the front usb 3.0's to work but I'm kind of hesitant in the event that it pushes it all back to a non working state for whatever reason.

 

[dsperber]

after installing the other drivers my updated usb controllers appear to look like yours but they still don't work.

Hopefully this screenshot is sufficient

http://i.imgur.com/b1c1QH1.png

Your screenshot is not the same as mine. Your screenshot shows a VIA USB 3.0 control, whereas mine shows Intel USB 3.0 control.

I'm wondering if you actually have TWO USB 3.0 controllers on your motherboard, because the "other USB device" (missing its driver) which has hardware id PCI\VEN_8086&dev_1E31&subsys_50071458&rev_04 is actually the Intel USB 3.0 controller.

So, if you still have this "other USB device" without driver shown in Device Manager, and since you appear to already have the Via USB 3.0 controller driver installed, I'd suggest you download the missing Intel USB 3.0 controller driver from this Gigabyte support page for your Gigabyte Z77X-UD3H motherboard. That page clearly shows TWO USB 3.0 drivers you need to install.

 

[ethicks]

Yeah I installed those both before. After one of the two driver installs it would BSOD before it finished. The case I use is a switch 810 and those are the 3.0's that aren't working while the 2.0's on the front do work. I couldn't find any case specific drivers for the switch 810 through their site but I highly doubt nzxt would use drivers for their cases.

Before I do try to download the other driver again and possibly bork the driver install again I would be really interested in reading what NoN says since the version of the drivers.inf files he linked were the correct up to date version that actually fixed my problem.

 

[klrman]

Thought so. It's strange how they gradually stopped working. You've tried the drivers from Gigabyte's website, Windows Update can't find any. Sometimes there's an option for disabling/enabling USB 3.0 in BIOS, could you check that they're enabled?

My first post here, but I have been following this thread. I have the same issues on a MSI board and it's driving me nuts as they gradually stopped working as well. I'll start a new thread when I actually get the pc in my hands as I built it for my brother. Sorry for the hijack.