USB keyboard keeps disconnecting

[steel865]

my USB keyboard keeps disconnecting randomly, and its annoying the hell out of me, i think it may be the usb ports, but i have 10 usb ports on my pc (6 in the back 4 in the front) and i have tried several keyboards in every single usb port and they all disconnect randomly, one turns off after a few mins and doesnt turn back on and i have tu pull the usb out of the port and plug it back in, others disconnect and reconnect within seconds (dadum.....dadum)

i also have a USB mouse and it has no problems at all, and i have a 1tb external HDD that is connected as well, and i have tried with these disconnected and connected and the problem is still there

i have updated all my usb drivers and i am using intellipoint and intellitype, the keyboard doesnt do it in my girlfriends computer or my sisters (both running windows 7)


i have also disabled the option for the "computer to turn off these devices to save power" in device manager

the motherboard i am using is the ASUS P7H55-V
ASUS P7H55-V - Specs & Reviews


Please help me....

 

[DustSailor]

first make sure your computer is completely up to date. then uninstall the keyboard drivers and check windows update once again for a keyboard driver.

check the ASUS website for any updates that windows didn't detect for the motherboard.

Make sure all cables are connected correctly and securely.

check another keyboard with the USB ports to make sure the keyboard isn't messed up (unless you already did)

Did this always happen or did it just recently start to happen?

 

[Nemix]

Have you installed any non-proprietary drivers not written for Windows 7 64-bit?

A good example is USB_Lib.sys or something the like used to connect PS3 controllers to Windows.

Did you try to overclock the USB ports, example: USB Polling Rate past 125Mhz?

This messes with Windows USB drivers and also puts Windows in test mode.

If non of the above applies, try restoring Windows system files. There's a way to do it with CMD but I forgot, second method is to use your windows installation DVD and do an upgrade (it will not change all your programs and files).

 

[steel865]

i have no idea how to overclock usb ports, and i dont even have a ps3 controller, i have updated all drivers i can find and DustSailor i have already said in my original post that i have tried several keyboards in all of my usb ports

 

[DustSailor]

Yes but I had other troubleshooting in that post as well. Try typing msconfig and click it. Then click the option on that very page that says diagnostic startup or boot. then click okay and restart the system. Let us know how it goes.

Otherwise, thats about all I know how to do unless you can give some more information on your problem.

 

[steel865]

Yes but I had other troubleshooting in that post as well. Try typing msconfig and click it. Then click the option on that very page that says diagnostic startup or boot. then click okay and restart the system. Let us know how it goes.

Otherwise, thats about all I know how to do unless you can give some more information on your problem.

not much more info i can give you... it just simply a usb keyboard plugged in... after a while it stops working, or disconnects and reconnects within a few seconds

 

[sygnus21]

Go into the BIOS and make sure "Legacy" or however it's named USB is enabled.

 

[DustSailor]

It could be any number of things. Could just be a bad motherboard with some kind of short, I've had one of those. This may just happen until you replace it. Sorry bro
I know that gets expensive. If you do though, make sure it matches the RAM and CPU, otherwise you will have to buy those as well. Just incase. Though I'm sure you know this, as it looks like you've built your own computer

 

[sygnus21]

Before you start replacing stuff start with the simple..... it doesn't cost to check your BIOS settings first.

 

[steel865]

checked bios and usb keyboard is enabled... my motherboard is still under warrenty to if it is a faulty product it wont cost to replace it, also i went into diagnostic setup and it didnt do it

 

[DustSailor]

There is a USB keyboard setting and also a legacy USB setting. It said legacy right? They are two different things.

Did you say the event log mentioned anything? Event Viewer > Custom Views > Administrative Events?

When you go into action center, then to maintenance, check for solutions to problem reports

Try troubleshooting your hardware also in action center

 

[steel865]

event log in Event Viewer shows no problems, and i went into action center and there are no solutions and with the troubleshooting it says there are no problems
i also went into bios and double checked and Legacy USB Setting is ENABLED

 

[sygnus21]

What kind of keyboard is this? Who makes it? Did you check for updated drivers?

 

[steel865]

5 basic k-boards, logitech x2, genius x2, microsoft x1, and most upto date drivers from websites

 

[DustSailor]

You don't have multiple drivers installed for multiple keyboards? I don't think it works like that. But honestly I still think its your motherboard is shorting

 

[steel865]

anyone else have any ideas?

 

[Minecondon]

How to fix Keyboard and Mouse Disconnecting.

first make sure your computer is completely up to date. then uninstall the keyboard drivers and check windows update once again for a keyboard driver.

check the ASUS website for any updates that windows didn't detect for the motherboard.

Make sure all cables are connected correctly and securely.

check another keyboard with the USB ports to make sure the keyboard isn't messed up (unless you already did)

Did this always happen or did it just recently start to happen?

First you go to start, Search programs and files, type in manage, go to computer management, go to Device Manager, Serial Bus Controllers, generic USB HUB (there might be 2, do this for both of them) Double click on it,
Power Management Tab, Uncheck the first one.

 

[RedLad]

Hi did you get this fixed?? The same thing is happening to me.

 

[LoserDave]

Apologies in advance, I know this is an Old post but.....
i am having almost the same issues as the OP. Except in my case it is the front panel usb ports. and from my research it would appear that it is a motherboard front panel USB slow fail. Apparently some component is failing on the motherboard. The Wireless mouse isn't affected as much as the keyboard because it requires less power. whereas the keyboard (illuminated in my case) has a higher power requirement. I would advise getting usb extender or hub and using one of the ports on the rear of the machine.