USB keyboard problem

[Hopalong X]

Sorry I couldn't be more help.

I'm not sure what the problem is.

Good luck.
Mike

 

[Fayla]

Have you used the sfc /scannow command to see if it might correct the driver issue that the computer has. Also, the HID service is running correctly yes?

A long shot idea: Go into the properties of your keyboard, the driver tab, update driver, click manual selection, untick compatible list. Try assigning one of the keyboard drivers from the (STANDARD) name (EX: HID Keyboard device.) In the attachment I done this method, but I assigned the correct specific driver for my USB keyboard. Basically, one of the default installed keyboard drivers in Windows may work for your keyboard. If not, you can always go back to the driver tab of the keyboard and then click uninstall.

It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230

 

[dandan666]

I tried SFC yesterday. First I couldn't get it to run because "Windows Resource Protection could not start the repair service." Then I ran it from the system repair thing in the boot menu and it didn't find any errors.

I just checked the HID service and it was off (set to manual), so I started it and uninstalled the keyboard, then scanned for new hardware. Failure yet again.

As for forcing the keyboard to use one of the standard drivers, I tried that too and the best I could do was to get the HID-Compatible Device driver to load without error. Sadly, the keyboard remained lifeless it's status was listed as something like "No driver loaded for this device." All the other drivers I tried, including the HID Keyboard driver, resulted in a Code 10.

I appreciate the ideas, tho. Thanks.

 

[piggo]

Hello! No, my problem is still not fixed! No one was able to help (never ever Microsoft support technicians on the phone, they had no idea) and I tried everything u can read on this forum. So I had to give up on this issue and let my illuminated Logitech keyboard work fine on another of my workstations! :-(

My system is rock solid, I don't have any issue at all, any hid devices (but keyboards, I tried pretty much like 10 USB keyboards brands) works fine. I wait for the SP1 release to see if updating the whole system also fix this problem.

I did every try u did, let the system reload all the USB stack devices and the stack itself with no joy when on other systems those keyboards works fine.

Becouse that is a production machine, the only thing I didn't try was to completely remove VMware Workstation software. I'm wondering it could be it blocking something related with the USB keyboards, also if those same keyboards works astonishing fine on various virtual Win machines hosted on the same host broken system

If u want and u can, give it a try: completely unistall VMware software using something like Your Uninstaller, then manually clean up your registry using something really professional like Registrar Registry Manager searching and deleteting all the VMware occurancies.

I'm curious to see the results if u want to try this.

PS: I didn't know about Mats_Run.exe then in my case it proved to be such a dumb program! He didn't find any problem with the HID keyboard stack and reported the issue like a lack of driver for my HID keyboard. Thats just dumb

 

[dandan666]

Hi, Piggo. I'm a bit disappointed to hear you haven't found a solution yet but I don't plan on giving up so we will get there... eventually.

Anyway, I did the USB stack reinstallation in the meantime and it didn't do anything other than add my webcam to the list of driverless devices, so I had to resort to System Restore.

I have both VirtualBox and VMWare Player on my machine. Your suggestion is a good one. I will uninstall both of them next week and see what happens.

 

[piggo]

Hi, Piggo. I'm a bit disappointed to hear you haven't found a solution yet but I don't plan on giving up so we will get there... eventually.

Anyway, I did the USB stack reinstallation in the meantime and I didn't do anything other than add my webcam to the list of driverless devices, so I had to resort to System Restore.

I have both VirtualBox and VMWare Player on my machine. Your suggestion is a good one. I will uninstall both of them next week and see what happens.

Hehehehe brother 666 Well, I'm quietly pretty sure it is that virtual software, in your case TWO virtualization software are even too much Try it and lemmy know when u can but remember: to be sure u have to cleanup all those stuff pretty well before retry the keyboard install.

PS: it can be interesting to know what is your USB chipset and if your Win 7 is a clean install or an upgrade. In my case it is Vista 64 upgrade. And my chipset is AMD 790GX.

 

[dandan666]

It never really occurred to me that having both installed might be a problem. It's not like I tried to use them both at the same time, although I can now see how all the USB-related garbage that they add to the mix might complicate things.

No worries, I'll clean it out good and proper before trying the keyboard again.

Mine was a clean install. As for the chipset, it's an Intel PM45 on a MSI motherboard (it's an MSI laptop).

 

[piggo]

It never really occurred to me that having both installed might be a problem. It's not like I tried to use them both at the same time, although I can now see how all the USB-related garbage that they add to the mix might complicate things.

No worries, I'll clean it out good and proper before trying the keyboard again.

Mine was a clean install. As for the chipset, it's an Intel PM45 on a MSI motherboard (it's an MSI laptop).

So, as I suspected, it is not chipset related. MSI laptops looks good and are not expensive, I'm in search for a new laptop and I think I want to buy something like a MSI GX740, the new version with Sandy Bridges processors

 

[dandan666]

It occurred to me at some point that it might be a chipset thing, but with everything that's come up since I don't think it's very likely.

As for the laptop, yeah, MSIs are good and pretty cheap. I have a GX623, and I'm pretty satisfied. The CPU could be a bit faster but it does a decent job. That GX740 is a quadcore i7 and looks pretty good indeed.

Anyway, I will post again after I've uninstalled the VM software on my machine.

 

[dandan666]

Yeah, I know it should just hook up, which is what makes it particularly annoying.

The USB settings in BIOS Setup make no difference in my case. It used to be set to Legacy, now it's set to Auto. Since it didn't have any effect, I just left it that way.

 

[piggo]

I know that logitecs are nice keyboards but I'm telling ya that a crazy deal your going through it should just hook right up is you legacy setting in bios turned on....

Obviously everything is fine in the bios and the same keyboards works fine on PE environments and Linux. So it is a problem with Windows 7 64 bit thing.

 

[dandan666]

Okay, so I finally got around to exterminating VirtualBox and VMWare and... nothing. Same old problem.

I considered just opening up keyboard.inf and adding the Hardware ID somewhere in there but it looks like it's not quite as simple as that, so that idea is on hold.

Another option, one that I'm a bit more inclined to actually go through with, is a reinstall, but since that's a bit time consuming, it's going to have to wait until at least next week. I'm pretty sure it would work, though.

 

[piggo]

Okay, so I finally got around to exterminating VirtualBox and VMWare and... nothing. Same old problem.

I considered just opening up keyboard.inf and adding the Hardware ID somewhere in there but it looks like it's not quite as simple as that, so that idea is on hold.

Another option, one that I'm a bit more inclined to actually go through with, is a reinstall, but since that's a bit time consuming, it's going to have to wait until at least next week. I'm pretty sure it would work, though.

Now u exterminated the VirtualBox and VMware software u could try two more things: first try to delete all the USB stack and let Windows detect it again; and second try to install SP1 RTM. U could try option 2 before. I'm curious if SP1 install fix the problem!

 

[dandan666]

Sure. I'll try those to things as soon as I can and will report back.

 

[piggo]

Sure. I'll try those to things as soon as I can and will report back.

Thankx! I'm waiting for your reports

 

[dandan666]

Excellent news, Piggo: installing Service Pack 1 RTM fixed the probem for me.

I plugged in the keyboard and clicked on the New Hardware Found info bubble in the system tray. It was showing a USB Composite Device and two USB Keyboards. The Composite Device already had its drivers installed and was ready, whereas Windows was still searching for the keyboard drivers on Windows Update.

The fact that there were now TWO keyboards and that it was hitting Windows Update again for a driver that should already have been there didn't give me much hope but a couple of seconds later there it was, ready to use!

Just checked Device Manager and sure enough, the keyboard is now a proper HID Keyboard Device and has the right Device ID (HID\... instead of USB\...).

So there it is. I hope SP1 works for you as well.

Edit: It seems that this is indeed some kind of fault with the OS. Update history does not list SP1 and the latest entry is from earlier today so I suppose we'll never know which update actually solved the problem.

 

[piggo]

Hello!!! Today Windows Update offered SP1 to me too and... it solved my problem too!!! Now, I'm wondering what was broken on our system. I will try to do some compare from registry before and after SP1 update and looking into inf folders.

It is really incredible the problem we had.

 

[dandan666]

Incredible describes it well. I'm really curious to know as well, but I doubt we ever will.

It's interesting that my keyboard worked even after I uninstalled SP1 RC prior to installing the RTM version. My somewhat educated guess is that the service pack ended up resetting something in the USB stack and that ultimately did the trick.

Please post your pre- and post-installation registry analysis when you can.

 

[SevenRalf]

Hi,

i know its an old thread, but when I searched for my same problem, I always got this links from Goggle.


Because I solved this problem on my PC (Windows 7 pro 64 bit) I want to tell my solution.


I had the problem with a new Logitech G510 keyboard. And after several other tries, suddenly, my Microsoft Keyboaard had the same problem. All other USB devices worked properly.

So tried the solution from
Troubleshooting für USB-Sticks unter Windows XP

I copied the

usb.inf

from

c:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372\

to

c:\Windows\inf\

and searched in the device manager for new devices.

And without restart or someting else, all USB keyboards are detected and windows installed the drivers.

Perhaps you must search for another directory name

c:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372\

Trie the newer one with

c:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral....

Best regards
Ralf

 

[tommylux247]

Hi,

i know its an old thread, but when I searched for my same problem, I always got this links from Goggle.


Because I solved this problem on my PC (Windows 7 pro 64 bit) I want to tell my solution.


I had the problem with a new Logitech G510 keyboard. And after several other tries, suddenly, my Microsoft Keyboaard had the same problem. All other USB devices worked properly.

So tried the solution from
Troubleshooting für USB-Sticks unter Windows XP

I copied the

usb.inf

from

c:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_269d7150439b3372\

to

c:\Windows\inf\

and searched in the device manager for new devices.

SevenRalf, Thanks for updating an old post; you have made my day! I have just registered to tell you that having brought the Genius I200 keyboard: Genius LUXEMATE I200 Compact MM Keyboard: Amazon.co.uk: Computers & Accessories

I couldn't get it working for the last 3 hours. I stumbled on this thread and now I am using my new keyboard!

The next question on my mind is, are all windows x64 installations like this or is it just this keyboard?

I shall now leave some feedback on amazon for others to see.

Thanks again buddy