Used windows defender offline now windows won't start

[VistaKing]

empresssoul

Next time upload the log file by clicking on the Go Advanced button then on Attach Files section click on
Manage Attachments button. Locate the log and click on Upload once its uploaded close the popup window .

 

[cottonball]

empresssoul,

Re-installing MSE is a good move. That is exactly what I was going to suggest.

Now, please run TDSSKiller once again, and this time, when presented with the TDSS File System entry in Threats Detected, select: Delete

When done, attach the new TDSSKiller log in your reply.


Also, please provide an update on Internet Explorer 9, still having problems with it?
If so, give the following a whirl...
Internet Explorer opens, flashes, and then closes immediately when you start it:
http://support.microsoft.com/kb/967896

Would suggest that you change your passwords using a different computer than the one infected!


Need to sign off for tonight, but, will get back with you tomorrow. In the meantime, use the computer to do whatever you like to, and see if your programs are running, etc.

 

[VistaKing]

Click here DDS

:ar: Click on Download Now button

:ar: Double click the dds icon to run the tool.

:ar: Place a check next to attact.txt and click Start . When done, DDS will open two logs

DDS.txt
Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

Upload the two .txt files as an attachment

 

[empresssoul]

TDSSKiller log

Here is the log

 

[empresssoul]

Dss txt

The attach and dss logs

 

[VistaKing]

empresssoul

How's the Internet Explorer ? Still having issues ?

If so can you run the DDS tool and upload the two txt files the program produces .

Didn't see that until I submitted the post

 

[empresssoul]

Vistaking thanks for the file attachment heads up..lol

 

[empresssoul]

We must have submitted around the same time...no worries

 

[VistaKing]

Uninstall the Norton Identity Safe Toolbar along with the iolo program

 

[empresssoul]

When I go to uninstall I don't see either program

 

[VistaKing]

The software belongs to System Mechanic

 

[empresssoul]

I looked for System Mechanic also..I don' see it. I will check again

 

[VistaKing]

There is a folder called iolo in C:\ drive . Run MSE full scan update first

 

[empresssoul]

ok running now

 

[empresssoul]

look like this is good to take awwwwwwwwwhile...

 

[VistaKing]

empresssoul

Did you have System Mechanic software once before ?

 

[cottonball]

empresssoul,

On Iolo...

See if there is a service for it...
Click on Start > R key
At the Run prompt, type: services.msc
Press: Enter

If there is a service for Iolo:
Right-click on the Service, and select: Properties

In Startup Type, change the setting to Disabled as shown below :

Click: STOP
Click OK, and exit Services.

Reboot.


Back to Internet Explorer 9, are you still having problems with it?

TDSSKiller did its job, so you are good there.

 

[VistaKing]

Looking at the iolo files you have one inside C:\Windows\System32 .

You might want to uncheck the items inside Msconfig startup tab . Just leave Microsoft Security Checked . Exit without restart . Do a manual restart .

To get to msconfig : click on rb: type msconfig inside Search programs and files box . When you see msconfig under neath Programs (1) press <Enter> . On the User Access Control window click on the Yes button .

System Configuration window opens up click on the Startup tab .

 

[empresssoul]

Yes Vistaking I did...when I was trying to solve my computer problem I used the service.

 

[VistaKing]

Lets see if RevoUninstaller will help

Download link :ar: http://c464521.r21.cf0.rackcdn.com/revosetup.exe

Once you have installed the program use hunt mode and point to C:\iolo folder