virus scan getting stuck on mfc42.dll

[J565]

Hi, I'm running Mcafee for virus scan and it gets to this file and gets stuck. C\$INPLACE-TR\..\windows\system32\mfc42.dll

What can I do please?

 

[richc46]

Mcafee is one size fits all. It is not made specifically for Windows
Download and use Microsoft Security Essentials. Minor complaints about problems
Use the Mcafee uninstall tool to uninstall

And I had Mcafee switched to Security Essentials, my first scan I found 5 Malware and one Trojan. Trust me on this one.

 

[J565]

Thanks that sounds like a good idea I've been considering changing anyway as since I've had Mcafee it has never found a single instance of anything virus or malware ect. in about a year.

It has been able to do complete scans before this new problem though, I'm concerned the file is corrupted, does anyone have any advice in regard to the file?

 

[richc46]

Run this. If errors are found run three more times. At a minimum it will tell us if there is corruption at best it will fix them
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

That particular error refers to Mcafee, however, you may have to uninstall and install again, if you want to keep it.

 

[J565]

Thanks took your advice on anti virus just downloaded Avast-free edition is running a scan now.

I'll run this when the scan is over. I have no problem getting rid of Mcafee if that's what should be done.

 

[karlsnooks]

The BEST anti-virus is Microsoft Security Essentials.

This product is FREE., auto-updates, non-intrusive, small footprint.

AVAST Removal
http://files.avast.com/files/eng/aswclear.exe
Re-boot.

Microsoft Security Essentials
http://www.microsoft.com/security_essentials/

 

[J565]

Thanks for the link, I removed Avast. While I suspect your opinions might be biased I'm going to download Security Essentials. I'm only joking of course, always been a really big fan of Microsoft, don't own a single Apple product, I'm a PC .

I miss clicked on windows media player and it said not installed properly and won't open. I think this might be the problem on the file Mcafee is getting stuck on so I want to re-install it, try Mcafee again just to see if this was the problem. It directed me to re-download from Microsoft site, where it says for windows 7 I should download version 12 which is unavailable for download, it redirects me to download version 11 which it says is for Vista. Should I just download version 11?

It directs me here Get Windows Media Player - Microsoft Windows , when I click on version 12 it redirects me here Using Windows Media Player 12 for Windows 7 - Help & How-to - Microsoft Windows , which leads to version 11 here Microsoft Download Center: Download Category Search Results

 

[richc46]

This forum is independent of MS. Our only goal is to get your computer to run as well as it can.

You can rest assured that Karlsnooks and I suggested MSE because we feel that it is the best.

 

[karlsnooks]

Remove McAffee.

Remove ALL av, anti-this that or the other except for MSE.

Once you have a system with non-interfering and non-conflicting AV software we can see if any problems remain.

I do not work for, I've never worked for Microsoft. I'm retired and not from Microsoft or any affiliate thereof. I have used MS software since the first DOS from MS.

 

[richc46]

If you read one of my opening posts you will see that Karl and I agree. I think that would be a good start.

 

[J565]

Thank you both. I assure you I was only kidding, I sincerely appreciate you guys advising me on what to do, I would be completely lost without it.

Mcafee is out, MSE is scanning now.

 

[richc46]

I went from Mcafee to MSE and found 6 Malware and trojans not found by Mcafee. YOu made the right choice.

 

[J565]

You were right found 9 instances and one trojan all classified as severe and resolved them. Thanks a lot guys.

 

[richc46]

Just about the same in my situation.

 

[J565]

wow you're fast, thanks a lot bud, best of luck.

 

[richc46]

Trojans, really bad. They can even take control of the puter. That is why I do not use my Adm account, only the standard user. If I get a trojan, the most it can do is what I can do from a standard account.

 

[J565]

never thought of that def something I'll consider.

 

[karlsnooks]

OK. Now that we have patted ourselves on the back, the question is:

Is your original problem solved?

 

[J565]

I think it is, when MSE was scanning I happened to look at it when it got to the file in question because it froze my browser and took some time with it, but it then moved on and completed the scan. So I'm happy with it. Thanks

 

[richc46]

So glad that we could help.