W7 - 0x1A MEMORY_MANAGEMENT

[IoNGeNeRaL]

Hey guys.

My father is having a few issues with BSOD crashes on his computer and (because I live in Cambridge, almost 100 miles from him) I've had to connect remotely via TeamViewer to use the BSOD log collector. These crashes are not mine. I've posted here as a little "log" so I can help him, but also would like some help from you guys if possible.

BSOD dump files are of course included in the attachment.

System Specifications:
CPU: AMD Phenom X3 8750B (AM2+)
RAM: 2GB
Motherboard: ASRock N68C-S UCC
Video Card: Asus NVIDIA GeForce 280
GPU Driver version: 9.18.13.4052

 

[axe0]

Please uninstall Norton and use Microsoft Security Essentials as alternative while troubleshooting.
Driver Reference Table - BHDrvx64.sys
Uninstall :ar: Solved Anti Virus (AV) stand alone removal tools - Windows 10 Forums

Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`0281b288 fffff800`03103c39 : 00000000`00000050 fffff100`06dbf190 00000000`00000000 fffff880`0281b3f0 : nt!KeBugCheckEx
fffff880`0281b290 fffff800`0308552e : 00000000`00000000 fffff100`06dbf190 fffffa80`04d76500 fffffa80`03a27dc0 : nt! ?? ::FNODOBFM::`string'+0x3a261
fffff880`0281b3f0 fffff880`044e9994 : fffff880`044e9468 00000000`00000000 fffff800`0360d768 00000000`1b7e1834 : nt!KiPageFault+0x16e (TrapFrame @ fffff880`0281b3f0)
fffff880`0281b588 fffff880`044e9468 : 00000000`00000000 fffff800`0360d768 00000000`1b7e1834 00000000`00000000 : BHDrvx64+0xb9994
fffff880`0281b590 00000000`00000000 : fffff800`0360d768 00000000`1b7e1834 00000000`00000000 fffff8a0`0a1c18c0 : BHDrvx64+0xb9468

Bugcheck code 00000050
Arguments fffff100`06dbf190 00000000`00000000 fffff880`044e9994 00000000`00000007
Debug session time: Mon Aug 29 06:29:52.223 2016 (UTC + 2:00)
System Uptime: 0 days 0:00:18.971
0: kd> lmvm BHDrvx64
Browse full module list
start             end                 module name
fffff880`04430000 fffff880`045f1000   BHDrvx64 T (no symbols)           
    Loaded symbol image file: BHDrvx64.sys
    Image path: \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20160802.002\BHDrvx64.sys
    Image name: BHDrvx64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 05 04:11:06 2016 (572AABBA)
    CheckSum:         001C6FBA
    ImageSize:        001C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

[IoNGeNeRaL]

I have already removed Norton remotely. That was the first thing I did after having running the BSOD log collector. I'll download and install MSE as I am connected to his computer right now. As for MemTest, he needs to do that himself but he may not know how to run it. I'll try to explain it to him as best I can.

I'll run sfc /scannow myself for him as well. I've told him he needs to try and get more RAM of the same manufacturer/model.

 

[IoNGeNeRaL]

My dads PC crashed again a couple of times.

Also, he informs me that he didn't uninstall the old ATI drivers after installing his new NVIDIA graphics card. I'll remove the old drivers with DDU and install new drivers for his GPU from NVIDIA.

 

[axe0]

Not removing the AMD drivers shouldn't cause any problems as they aren't used anymore with NVIDA.

Either of the crashes, the 0x3D, may be difficult to troubleshoot, it is a bugcheck that is almost entirely undocumented. It is only described that it is very infrequently occuring where the parameters have no description.
Based on it's name it may be possible to think of possible causes though.

 

[axe0]

For now I am not adding suggestion until it is certain MemTest86+ is showing good results.

 

[IoNGeNeRaL]

Thanks for the response.

I told my dad to leave Windows Memory Diagnostic to run for 2 passes (by default) as he hasn't been able to put MT64 onto a USB drive yet. I'll be sure to let him know that he needs to do that.

Once again, axe, thanks for your support, buddy! It's highly appreciated as always!

 

[axe0]

In the case of boot problems from the boot options you need to check the BIOS settings, a reset to the optimal default settings or check for settings that change the boot mode (UEFI to legacy)

 

[IoNGeNeRaL]

He definitely doesn't have UEFI.

 

[axe0]

There shouldn't be a lot of trouble to boot MemTest86+ in that case, at least much less than with UEFI.