Solved WD Green HDD Disappearing Right When It's Used, Changes to Q

[hickmanjos]

I have a brand new WD Cavalier Green 1TB HDD that I've installed in my system, it seems to disappear every time data is read or written on it, once it does disappear the drive letter (F) doesn't show up in the explorer, but it is replaced by a Q drive that is untouchable. I've tried using a different SATA cable, reformatting the drive, and it still gives me the same problems.

 

[TVeblen]

Go here: WD Support / Downloads / SATA & SAS / WD Caviar Green / GP and download Data Lifeguard Diagnostic for DOS (CD) . Burn this to a CD and then boot with the CD to run the diagnostics on the drive. Be sure the boot order in the BIOS is set to boot from CD first.

Post back what the results are.

 

[hickmanjos]

Gave me no options and said No Device Found with an Error code 0120, then went off to a command prompt with A/:>

I used the Windows version, and ran the Extended test on the drive, 5 seconds into the test it fails and tells me there are too many bad sectors.

 

[TVeblen]

And there, sir, is your answer. Bad drive.

 

[hickmanjos]

Gah was hoping it wasn't that! lol Thanks for your help.

 

[JimLewandowski]

Do you have Microsoft Office "Starter" kit installed on your PC?

 

[hickmanjos]

No, I have a Home and Student version.