WD My Passport Essential 500GB External Keeps Disconnecting from USB3

O

orblitzer

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Hi all,

So today i brought a new External hard drive today and started copying files to it (as you do)
from my PC (usb2) it worked fine,
but then when i connect it to my latop (TOSHIBA satellite L840) it keeps disconnecting within 5 seconds of copying regardless of file size ONLY when its connected to a USB 3 socket
i can copy stuff to and from the laptop using USB 2.0, but for some reason it doesnt like my USB3 ports :/

all software/firmware updated, usb3 drivers installed, windows even tells me it can peform faster if i connect to the usb3 port (silly windows ;)

any help would be GREATLY appreciated

thanks in advanced :)
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel(R) Core(TM)i5-3470 @2.3GhzG-Skill Ripjaws 1x8GB DRR3 @1600MhzATI Radeon HD 5700 Series | ATI Radeon HD 570...
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Home Premium 64-Bit
CPU
Intel(R) Core(TM)i5-3470 @2.3Ghz
Motherboard
AsusTek P8H77-M PRO
Memory
G-Skill Ripjaws 1x8GB DRR3 @1600Mhz
Graphics Card(s)
ATI Radeon HD 5700 Series | ATI Radeon HD 5700 Series | ATI
Sound Card
Speakers (VIA High Definition A | Speakers (Logitech USB He
Monitor(s) Displays
1x; SyncMaster 2232BW/2232GW/2232GW Plus,SyncMaster Magic CX
Screen Resolution
1680 X 1050 - 32 bit
Hard Drives
Western Digital Blue Desktop Hard Drive @1000GB
Western Digital Cavier Green Hard Drive @32MB
Samsung HDJ110 Hard Drive @32MB
Case
Antec 300
Keyboard
Logitech G11 Gaming Keyboard
Antivirus
Microsoft Security Essentials
If it is giving you the message that the drive can perform faster, it sounds like the computer doesn't have the USB 3.0 drivers installed for those ports. Most USB 3.0 ports have separate, specific drivers to enable the 3.0 speeds.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1Intel Core i7-260012 GB Patriot Extreme DDR3-1333Nvidia GTX 470
OS
Windows 7 Ultimate x64 SP1
CPU
Intel Core i7-2600
Motherboard
Gigabyte GA-P67A-UD3P-B3
Memory
12 GB Patriot Extreme DDR3-1333
Graphics Card(s)
Nvidia GTX 470
Monitor(s) Displays
Dell UltraSharp 2209WA
Hard Drives
OCZ Agility3 240 GB, WD5001AALS, WD7501AALS
PSU
OCZ ModStream 700W
Case
CoolerMaster HAF 912 Advanced
Cooling
CoolerMaster Hyper 212 Plus
nope, there installed!

just while i was making this screenshot, it disconnect twice (not copying any files) :/
 

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My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel(R) Core(TM)i5-3470 @2.3GhzG-Skill Ripjaws 1x8GB DRR3 @1600MhzATI Radeon HD 5700 Series | ATI Radeon HD 570...
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Home Premium 64-Bit
CPU
Intel(R) Core(TM)i5-3470 @2.3Ghz
Motherboard
AsusTek P8H77-M PRO
Memory
G-Skill Ripjaws 1x8GB DRR3 @1600Mhz
Graphics Card(s)
ATI Radeon HD 5700 Series | ATI Radeon HD 5700 Series | ATI
Sound Card
Speakers (VIA High Definition A | Speakers (Logitech USB He
Monitor(s) Displays
1x; SyncMaster 2232BW/2232GW/2232GW Plus,SyncMaster Magic CX
Screen Resolution
1680 X 1050 - 32 bit
Hard Drives
Western Digital Blue Desktop Hard Drive @1000GB
Western Digital Cavier Green Hard Drive @32MB
Samsung HDJ110 Hard Drive @32MB
Case
Antec 300
Keyboard
Logitech G11 Gaming Keyboard
Antivirus
Microsoft Security Essentials

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
USB3 Driver: Intel
External HDD: Western Digital

if thats what you mean?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel(R) Core(TM)i5-3470 @2.3GhzG-Skill Ripjaws 1x8GB DRR3 @1600MhzATI Radeon HD 5700 Series | ATI Radeon HD 570...
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Home Premium 64-Bit
CPU
Intel(R) Core(TM)i5-3470 @2.3Ghz
Motherboard
AsusTek P8H77-M PRO
Memory
G-Skill Ripjaws 1x8GB DRR3 @1600Mhz
Graphics Card(s)
ATI Radeon HD 5700 Series | ATI Radeon HD 5700 Series | ATI
Sound Card
Speakers (VIA High Definition A | Speakers (Logitech USB He
Monitor(s) Displays
1x; SyncMaster 2232BW/2232GW/2232GW Plus,SyncMaster Magic CX
Screen Resolution
1680 X 1050 - 32 bit
Hard Drives
Western Digital Blue Desktop Hard Drive @1000GB
Western Digital Cavier Green Hard Drive @32MB
Samsung HDJ110 Hard Drive @32MB
Case
Antec 300
Keyboard
Logitech G11 Gaming Keyboard
Antivirus
Microsoft Security Essentials
ok, its the laptop, or the hard drive,
i tried to copy 65GB of music onto it using usb3 then usb2 and they both didnt work
so what does that mean?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel(R) Core(TM)i5-3470 @2.3GhzG-Skill Ripjaws 1x8GB DRR3 @1600MhzATI Radeon HD 5700 Series | ATI Radeon HD 570...
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Home Premium 64-Bit
CPU
Intel(R) Core(TM)i5-3470 @2.3Ghz
Motherboard
AsusTek P8H77-M PRO
Memory
G-Skill Ripjaws 1x8GB DRR3 @1600Mhz
Graphics Card(s)
ATI Radeon HD 5700 Series | ATI Radeon HD 5700 Series | ATI
Sound Card
Speakers (VIA High Definition A | Speakers (Logitech USB He
Monitor(s) Displays
1x; SyncMaster 2232BW/2232GW/2232GW Plus,SyncMaster Magic CX
Screen Resolution
1680 X 1050 - 32 bit
Hard Drives
Western Digital Blue Desktop Hard Drive @1000GB
Western Digital Cavier Green Hard Drive @32MB
Samsung HDJ110 Hard Drive @32MB
Case
Antec 300
Keyboard
Logitech G11 Gaming Keyboard
Antivirus
Microsoft Security Essentials

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Oh dear, I see :( I shall have a go at it in the morning! Thankyou very much golden!! And everyone else!!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel(R) Core(TM)i5-3470 @2.3GhzG-Skill Ripjaws 1x8GB DRR3 @1600MhzATI Radeon HD 5700 Series | ATI Radeon HD 570...
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Home Premium 64-Bit
CPU
Intel(R) Core(TM)i5-3470 @2.3Ghz
Motherboard
AsusTek P8H77-M PRO
Memory
G-Skill Ripjaws 1x8GB DRR3 @1600Mhz
Graphics Card(s)
ATI Radeon HD 5700 Series | ATI Radeon HD 5700 Series | ATI
Sound Card
Speakers (VIA High Definition A | Speakers (Logitech USB He
Monitor(s) Displays
1x; SyncMaster 2232BW/2232GW/2232GW Plus,SyncMaster Magic CX
Screen Resolution
1680 X 1050 - 32 bit
Hard Drives
Western Digital Blue Desktop Hard Drive @1000GB
Western Digital Cavier Green Hard Drive @32MB
Samsung HDJ110 Hard Drive @32MB
Case
Antec 300
Keyboard
Logitech G11 Gaming Keyboard
Antivirus
Microsoft Security Essentials
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