Weird freezes , restarts and some BSODs

[omonoia91]

Something weird is happening with my pc, at welcome screen and sometimes at starting windows screen pc just freezes and needs restart.Also when it goes pass welcome screen without freeze after showing desktop for 5 secs it freezes again(i have to restart pc over 5 times to start normaly).Sometimes also pc just randomly restarts.Some blue screens when watching a video online or when surfing internet.Pc scanned with Malwarebytes + Microsoft security essentials without a single threat.

System Specs:
Microsoft Windows 7 Ultimate 32-bit 7601 SP1
MICRO-STAR INTERNATIONAL CO.,LTD G31M3-L V2(MS-7529)
Intel(R) Core(TM)2 Duo CPU E7500 @2.93 Ghz (2 CPUs)
RAM 4GB
Graphics Card: ATI Radeon HD 4890 2GB

Here is attachment

 

[zigzag3143]

No Dmp's included in the upload please try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[omonoia91]

After several tries finally i managed to get a dmp file.I think something goes wrong with hardware because i pressed the button to start pc and nothing happened(4-5 times) but i could hear the sound from the machine.Also pc freezed 3 times in safe mode(1 with network and 2 without).2 freezzes ,1 restart and 1 bsod in normal mode last hour

 

[zigzag3143]

After several tries finally i managed to get a dmp file.I think something goes wrong with hardware because i pressed the button to start pc and nothing happened(4-5 times) but i could hear the sound from the machine.Also pc freezed 3 times in safe mode(1 with network and 2 without).2 freezzes ,1 restart and 1 bsod in normal mode last hour

These crashes were caused by memory corruption probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html






Driver Verifer

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these
- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)

 

[omonoia91]

memtest found no errors after 7 passes.
i didnt use Driver Verifer yet i will use it when i will have time in the following days and post results.
BUT last 4-5 days when i tried to open pc to get some backup or test applications i got several freezes[(over 10)-mostly i got them 2-3 mins after welcome screen], 2 bsods and some restarts.


i managed to get dmps from bsods:

 

[omonoia91]

finally i start to use driver verifier and i got 3 bsods so far. here are the dmps. pc is crashing so im posting from an android device. i cant upload it as attachment. i managed to put dmps in dropbox and zip them from mobile. here is the link http://db.tt/k4Ci4gvY

 

[writhziden]

Crashes are being caused by your Logitech WingMan drivers. Download the drivers from Logitech - Support & Software Downloads and install the latest. If you already have the latest, they may be corrupted. Uninstall through Device Manager and then install the latest. The drivers should be within either the Mice and other pointing devices, Keyboards, or Human Interface Devices sections of Device Manager.

First, use the steps given by zigzag3143 to disable Verifier.


To fully re-install a driver, use the following steps.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. Login as an adminstrative user.
2. First, download the latest driver. Then do the next steps.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

 

[omonoia91]

ok thanks for the answer. i disabled verifier, but after 1-2 mins while i was downloading drivers(note:i cant find logitech drivers at offical site so i download them from other site[here is my product Cordless Internet Pro Desktop®]), pc restarted again(black screen then restart but nothing is happening and i have to manually click the button to shut it down and start it again).this happened 4 times in a row, then blue screen before windows screen.
here is the dmp:

 

[writhziden]

Appears to be driver related. Re-enable Verifier using zigzag3143's previous instructions and post back with any new crashes...

 

[omonoia91]

i enabled verifier and i got first blue screen when i opened pro evolution soccer 2012.first time blue screen for this game.
here is the dmp:

 

[writhziden]

Caused by your MagicDisc software. Uninstall through Start Menu -> Control Panel -> Uninstall a program.

Since it is rare for MagicDisc to cause problems, I suspect an old install or corrupted install. Download the latest version from Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview and install it.


Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[omonoia91]

during installation of magicdisc got blue screen.
here is dmp and msinfo32 :

 

[writhziden]

I should have mentioned: you may want to disable Verifier for the duration of the uninstall and install of MagicDisc.

 

[omonoia91]

last night while i was watching a video online, i got blue screen,something about video driver. only 1 restart so far and 1 blue screen.

 

[writhziden]

You had a TDR Failure with your graphics card.

• These are all stop 0x116 VIDEO_TDR_FAILURE conditions.
  
  It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.
  
  Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
  
  If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.

  
  The above quote was taken from http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

 

[omonoia91]

hello just opened my pc and got blue screen when i was watching pictures online.i have started doing the test.now i am doing the furmark test, do i have to post or check something important from the test?

dmp from blue screen:

 

[omonoia91]

another blue screen , now when starting windows when installing updates at 67%.

 

[writhziden]

hello just opened my pc and got blue screen when i was watching pictures online.i have started doing the test.now i am doing the furmark test, do i have to post or check something important from the test?

dmp from blue screen:

For FurMark, you want to let it run until your temperatures level off or until you see artifacts. Report back the temperatures that it levels off at, and report back if you see artifacts.

Your crash indicates corrupted graphics card drivers and a corrupted install of Microsoft Security Essentials. Uninstall and re-install both. To uninstall Microsoft Security Essentials: Start Menu -> Control Panel -> Uninstall a program. Re-install it from Microsoft Security Essentials - Free Antivirus for Windows

Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
        
        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
           • Right click the adapter
           • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
           • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
   • Restart your computer after uninstalling drivers for all display cards
   • Install the driver you selected for the display cards once Windows starts

another blue screen , now when starting windows when installing updates at 67%.

The crash indicates memory corruption. This is likely due to the corrupted graphics drivers and corrupted MSE installation mentioned in your previous crash.

 

[omonoia91]

reintalled both mse and amd catalyst manager . also the furmark test temperatures level off at 91 degrees c with max at 93. got blue screen just now here is dmp:

 

[writhziden]

The latest .dmp file was corrupted and unreadable. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.

• If you are overclocking any hardware, please stop.
  
  
• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run the short and long tests with SeaTools.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.