ComputerGeek,
Thanks for the tip about msinfo32. Yes, I found a problem device by using your suggestions. It is a disabled ethernet adapter (sis 900-based PCI fast ethernet adapter), which the previous owner disabled on purpose since I was planning on using a dial up modem. No mention of any modem problems in the report, just the ethernet adapter. Some other interesting stuff I found while in System Information: It says the modem is an external modem, but the modem I inserted is an internal PCI modem. It has a driver set up for it. No hardware id mentioned. Provider Name is Microsoft. Attached to COM1. I added the info about modems and ports because I think possibly there is some leftover connection from previous pc owner between ports and com1 that is not allowing the new internal modem to be recognized properly.
Problem devices : SiS 900-Based PCI Fast Ethernet Adapter PCI\VEN_1039&DEV_0900&SUBSYS_80A71043&REV_91\3&18D45AA6&0&20 This device is disabled.
Modem info : (I have a redundant second modem entry here also)
Name Standard 56000 bps Modem Description Standard 56000 bps Modem Device ID ROOT\MODEM\0001 Device Type External Modem Attached To COM1 Answer Mode Not Available PNP Device ID ROOT\MODEM\0001 Provider Name Microsoft Modem INF Path mdmgen.inf Modem INF Section Gen556F Blind Off X4 Blind On X3 Compression Off %C Compression On %C3 Error Control Forced \N2 Error Control Off \N Error Control On \N3 Flow Control Hard &K3 Flow Control Off &K Flow Control Soft &K4 DCB  Default < Inactivity Timeout 0 Modulation Bell B1 Modulation CCITT B Prefix AT Pulse P Reset AT&F Responses Key Name Standard 56000 bps Modem:

Standard Modem Types)::Microsoft Speaker Mode Dial M1 Speaker Mode Off M0 Speaker Mode On M2 Speaker Mode Setup M3 Speaker Volume High L3 Speaker Volume Low L0 Speaker Volume Med L2 String Format Not Available Terminator Tone T Driver c:\windows\system32\drivers\modem.sys (6.1.7600.16385, 31.00 KB (31,744 bytes), 7/13/2009 7:55 PM) Name Standard 56000 bps Modem Description Standard 56000 bps Modem Device ID ROOT\MODEM\0002 Device Type External Modem Attached To COM1 Answer Mode Not Available PNP Device ID ROOT\MODEM\0002 Provider Name Microsoft Modem INF Path mdmgen.inf Modem INF Section Gen556F Blind Off X4 Blind On X3 Compression Off %C Compression On %C3 Error Control Forced \N2 Error Control Off \N Error Control On \N3 Flow Control Hard &K3 Flow Control Off &K Flow Control Soft &K4 DCB  Default < Inactivity Timeout 0 Modulation Bell B1 Modulation CCITT B Prefix AT Pulse P Reset AT&F Responses Key Name Standard 56000 bps Modem:

Standard Modem Types)::Microsoft Speaker Mode Dial M1 Speaker Mode Off M0 Speaker Mode On M2 Speaker Mode Setup M3 Speaker Volume High L3 Speaker Volume Low L0 Speaker Volume Med L2 String Format Not Available Terminator Tone T Driver c:\windows\system32\drivers\modem.sys (6.1.7600.16385, 31.00 KB (31,744 bytes), 7/13/2009 7:55 PM)
ports:
Name Communications Port (COM1) Status OK PNP Device ID ACPI\PNP0501\1 Maximum Input Buffer Size 0 Maximum Output Buffer Size No Settable Baud Rate Yes Settable Data Bits Yes Settable Flow Control Yes Settable Parity Yes Settable Parity Check Yes Settable Stop Bits Yes Settable RLSD Yes Supports RLSD Yes Supports 16 Bit Mode No Supports Special Characters No Baud Rate 9600 Bits/Byte 8 Stop Bits 1 Parity None Busy No Abort Read/Write on Error No Binary Mode Enabled Yes Continue XMit on XOff No CTS Outflow Control No Discard NULL Bytes No DSR Outflow Control 0 DSR Sensitivity 0 DTR Flow Control Type Enable EOF Character 0 Error Replace Character 0 Error Replacement Enabled No Event Character 0 Parity Check Enabled No RTS Flow Control Type Enable XOff Character 19 XOffXMit Threshold 512 XOn Character 17 XOnXMit Threshold 2048 XOnXOff InFlow Control 0 XOnXOff OutFlow Control 0 I/O Port 0x000003F8-0x000003FF IRQ Channel IRQ 4 Driver c:\windows\system32\drivers\serial.sys (6.1.7600.16385, 81.50 KB (83,456 bytes), 7/13/2009 7:45 PM)