Solved Who can I contact if my legal Windows 7 key is blocked from activation

[198four]

I purchased my windows from digital river but because I have changed my computers hard drive multiple times, I had to reactivate it. It seems, Microsoft has blocked my key because of activating too many times. Who can I contact to get it unblocked?

 

[kegobeer]

Microsoft.

How to contact a Microsoft Product Activation Center by phone

 

[198four]

Microsoft.

How to contact a Microsoft Product Activation Center by phone

I have already contacted activation center but they said they dont have the authority to unblock a key.

 

[kegobeer]

What is the exact message you receive? Have you read this thread?

Windows 7 Activation problem; activation key blocked. - Microsoft Answers

 

[NoelDP]

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell - Home

 

[JMCLAY]

You are screwed, to put it bluntly. Windows 7 no longer exists. I decided to re-install mine from an image made a year ago, and it failed the Microsoft Activation as having an invalid key, even though it is the original paid-for key. I called Microsoft, and they said they could not help because their "support" has finished, and they won't lift a finger to re-activate the key.


I will run the PC offline from now on, and take it to the dump when the C: drive next goes wallop.



I think I'll go for Ubuntu next time.

 

[NoelDP]

JMCLAY
If you'd care to post the MGADiag report, we may be able to fix your problem.

o properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

 

[JMCLAY]

Hi Noel,


Well I must say I didn't expect any help on such an ancient OS! My product key label says Windows Home Premium OA and there is a number X16-96072 and barcode #1: 15G29N005501 and barcode #2: 00196-169-596-009, I hope this is what you were looking for. There is also the Product key, a bit battered, with a "B" or an "8" which I can't be sure of.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85608
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85608</PID><PIDType>5</PIDType><SID>S-1-5-21-1207157917-2650651486-523727034</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401   </Version><SMBIOSVersion major="2" minor="5"/><Date>20160505000000.000000+000</Date></BIOS><HWID>65B93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1322020
Installation ID: 018795155954834752348673363810995613716665143614857956
Processor Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88338[/url]
Machine Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88339[/url]
Use License URL: [url]http://go.microsoft.com/fwlink/?LinkID=88341[/url]
Product Key Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88340[/url]
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 1
Trusted time: 20/05/2020 17:25:06

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEeKBzNEDNU8uJrOJjoHxgDYj2cPEqz6bYYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            050516        APIC1015
  FACP            050516        FACP1015
  HPET            050516        OEMHPET 
  MCFG            050516        OEMMCFG 
  OEMB            050516        OEMB1015
  SSDT            A M I         POWERNOW

The Microsoft guy (whose English I found desperately hard to understand) basically said, tough, we can't access anything for Windows 7 even if we wanted to.


The history is that the C: drive died about 18 months ago, and I re-activated Windows 7 Ok at the time. I've forgotten exactly how. As I lost the original repair CD at the time, I cloned the C: drive onto a bootable USB stick a few weeks ago (must have deja vu) as an ISO file in case of future emergencies.


The PC started acting up 2 weeks ago, and I came to the conclusion that the OS was in difficulty, so I thought I'd be very smart and reload using the stick, which worked a treat, until the activation threats started to come in.



Cheers


Jim (JMCLAY)

 

[samuria]

If you have used it several time what did you expect your running a pirated copy

 

[JMCLAY]

Hi Noel,


Just looking at the last few bits of the product key in the Diagnostic report, it's not the same as the one on the label.


Now I think of it, it is possible that somehow Microsoft gave me a new product key ~ 2-1/2 years ago when my C: drive got fired.



If so, it would explain why the key from the label doesn't work.


I hope I'm not exasperating you! As you might guess from my remark about Ubuntu, I've just about had it with Microsoft and their lack of interest in older systems. A friend of mine in Cork was cutting out sails for yachts using an Apple 2 he bought about 25 years ago, and was still getting some support from them up until a couple of years ago.

 

[JMCLAY]

If you have used it several time what did you expect your running a pirated copy

Hi Samuria,


That's a bit rich! not to mention unhelpful.



Regards


Jim

 

[torchwood]

Hi Jm

The key showing on the report is the default, for a retail install.
(it can be used multiple times, but not concurrent)
have a good look at the coa sticker key- silly but use a magnifying glass

a Microsoft product key does not contain any of the following characters:
Numbers 0, 1 and 5
Letters A, E, I, L, N, O, S, U, and Z

Roy

 

[SIW2]

You are screwed, to put it bluntly. Windows 7 no longer exists. I decided to re-install mine from an image made a year ago, and it failed the Microsoft Activation as having an invalid key, even though it is the original paid-for key. I called Microsoft, and they said they could not help because their "support" has finished, and they won't lift a finger to re-activate the key.

I called only recently and they activated Vista for me.

If you are unable to read the key, do you have any images / shadow copies from when it was correctly activated?

 

[JMCLAY]

Hi SIW2 and Torchwood,


Thanks for your posts.

The image is the one that I made a few weeks ago from my working system which didn't get any "You must activate" messages from Microsoft before things went pear-shaped. This is why it is so confusing for me, because I only replaced the OS with its previous self.

There is only one digit that is in doubt, an "8" or a "B" and so it is easy to try both.

I think the Microsoft phone guy was less than honest in saying they are no longer able to offer activation, since their activation computer "knows" enough about my product key to reject it!

Seeing as they put Vista back for you, I might try another phone call, at the risk of wasting another 45 minutes.

 

[NoelDP]

It's still possible - and routine - to activate both Vista and Windows 7 machines - so long as you don't need to use telephone activation.

Once you get to a telephone operator, it's a case of how much they actually know, as most will read from a script, which says something along the lines of 'windows 7? MS no longer supports that, so you're SOL'!
In fact, they should still be able to support activation, although if it requires anything other than flipping a switch, you would truly be SOL The good ones will know this and assist if they can.

You shouldn't need telephone activation, unless your Key has already been activated a number of times, or you've changed motherboards - and I believe that the automated phone lines rather than the operator lines, are probably your best bet (assuming they are still working!)

If you'd like to post the report, I can take a look and see if there's anything amiss in there.

 

[SIW2]

They gave me the activation code without any fuss. The operator did suggest I might like to move to win10.

 

[JMCLAY]

Just thinking about it, if Microsoft are able to get into my OS and decide my product requires activation, doesn't it mean that the product key is embedded in the C: drive somewhere? If I've got a different key to the one that's on the label, it might explain why it fails their check.


Being an inquisitive type, I used Belarc and find that the Product Key printed on my OEM label is listed against "Microsoft Internet Explorer" i.e.


Microsoft - Internet Explorer 00359-OEM-9816954-96009 (Key: WW848-XXXX- etc)



but the entry for Windows 7 shows



Microsoft - Windows 7 Home Premium 00359-112-0000007-85608 (Key: none activated)


At least I know it is WW848 if nothing else.

 

[NoelDP]

The problem here is that the Key is the OEM_SLP one - and it sounds like your install is from a retail disk. (or a download from MS).

You need to change the Key to the one from the COA Sticker on the case - then it should activate easily (assuming that both are the same edition... i.e. Home, Pro or Ultimate)

Sorry - Hit the button too quickly!

 

[NoelDP]

00359-112-0000007-85608 is definitely a Default Key - I'm not sure for which edition, as it's not in my database

The OEM Product ID is also not one on my database - so is probably/hopefully a COA_SLP Key.
Has this Key ever been used on another motherboard? (not necessarily another computer!)

It would really help if you posted that MGADiag report!!

 

[NoelDP]

Microsoft has hard-coded Windows to require activation.
It also rechecks the system periodically to make sure that it hasn't breached the license agreement (a changed motherboard will almost certainly breach the license agreement, unless you have a full retail license).