Solved Win 7 64B OS not recoginizing my phone.

[larrys2006]

I plugged the usb cable in the phone to download a photo and the computer did create a drive letter for it like it has in the past and it does not see the data in the phone, so I hooked my android up and had the same result so it was not the phone that was the problem. The phone will charge on the cable but that is it so what do I do?

 

[mrjimphelps]

Unplug your phone, then go into Device Manager, and look at the USB devices in the right panel. If any have error markers by any of them (yellow triangle), right-click on each of those listings and choose uninstall. Now go to the very top item in the right panel. Right click on it and choose "scan for hardware changes", or something like that. Now plug in your phone. It should successfully connect now.

 

[Megahertz07]

To access the phone you must install a program. For example, for iphone, you must install iTunes - Apple, for Samsung Android you must install Samsung Kies

 

[larrys2006]

reply

Their was no error in the device area. I also downloaded the program and did what it said to the phone but and rebooted the computer but the program does not see the android. what now?

 

[Megahertz07]

To help you further, we need to know what is the brand and model of your cell phone.

 

[larrys2006]

android 4.4.4 model n817 zte

 

[Megahertz07]

Try Samsung Messages Backup - Best Android Data Manager Software You Can't Miss
From How to Transfer or Download Photos/Movies Between ZTE Phone and Computer(Windows/Mac)

https://www.google.com/search?q=how+to+connect+zte+n817&ie=utf-8&oe=utf-8&client=firefox-b-ab
https://www.google.com/search?client=firefox-b-ab&q=file%20transfer%20tool%20for%20zte%20mobile%20phone&ved=0ahUKEwjD27fprMnbAhUDfZAKHSUXA70QsKwBCGooADAH&biw=1147&bih=738

 

[larrys2006]

it did not work. do you think it is a windows driver problem?

 

[Megahertz07]

Difficult to say. Try to uninstall the driver and files under device manager - refresh.

 

[larrys2006]

What one do I look for?

 

[Vineet Garg]

ADB Interface driver ?

Hi Friends,
Greets,
larrys2006 : Sir,

1. Is ADB interface driver is listed/installed properly in device manager when you connect the phone to the pc ? To connect & work with android smoothly on USB connection, that's the basic requirement . I had to make some settings on the phone & then ADB appeared with yellow exclamation mark in the device manager. Then i went to the manufacturer site, downloaded the driver, followed the instructions, installed it and it worked.

2. There may be/may not be other problems associated with USB connections like the used wire, USB port etc. So, I install & use ''MyPhoneExplorer Client'' from google play & install its windows app on the pc. https://www.fjsoft.at/en/downloads.php
The application gives three modes to connect phone to the pc i.e. USB, Bluetooth & Wifi. Ours is Wifi. Then my windows firewall asks for a firewall exception, i allow & It starts working. This way i never have to connect my phone with usb & never have to install any drivers. The connection is established on the local wifi without any internet charges. The app is very handy, ad free & bloating free.

Thanks & Regards. ...

 

[larrys2006]

I can not find "ADB interface driver" where do I downloaded it from? I only have usb no wifi or bluetooth to connect to the computer to.

 

[Vineet Garg]

Adam gilchrist : Sir, The link you referred is blocked by Kaspersky saying phishing url ! (ALERT)

I can not find "ADB interface driver"

larrys2006 : Sir,

1) Sorry to confuse, it may appear in some other names as well. ( Actually, i attached 2 mobiles to my laptop and both of them listed as ADB device with yellow exclamation mark ) Give an all fresh look to :
https://www.howtogeek.com/195607/how-to-get-your-android-device-to-show-up-in-file-explorer-if-it-isnt/

2) I suppose the problem is with the driver if not anything else ! And in that case USB drivers for the particular device should be available on the specific manufacturer support site. I also found that many a time device specific/dedicated utilities/ programs include & install the driver.

3) In the meantime, I would like to do some device specific search.

Thanks & Regards. ...

EDIT :

4) When my android started recognized and working, there were 2 or 3 different entries in the device manager for it, i mean those are authentic !

5) Whether you install an app or driver or try other things , you should start fresh each time i.e. after removing components from earlier steps ( device manager & uninstall/change a program ). For device manager entries, you would need to make out & recognize the changes in the Device manager by plugging/unplugging the device. Finally plug the device and uninstall the entries & choose to delete the driver. I would make a system restore point and use it again & again !

6) The official driver support page for your android device seems to be down/under maintenance for the moment with no translations ! ((( The link is : http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442
Authentic android resources : https://www.xda-developers.com/where-to-download-android-usb-drivers/ )))

7) Hurray, Wayback Machine does it again, The driver : https://web.archive.org/web/20171219111920/http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

8) I will be back tomorrow !

 

[larrys2006]

I read How to Get Your Android Device to Show up in File Explorer (If It Isnt) and it looks like the computer is not seeing the phone.

 

[MSClin]

Are you really sure your phone is in "Transfering Files" mode? It's very common for people to not notice or know anything about these USB modes. I think default mode when connecting phone to a USB is "Charging". Did you changed that? Because you never said anything about the modes.

ADB interface driver isn't needed to connect the phone to transfer files. You probably shouldn't install this driver, because it will be useless, as you probably never heard of "Developer Options" or "phone USB debugging".

 

[larrys2006]

yes it is in Transfering Files mode I checked the settings first, sorry I forgot to tell you.

 

[Vineet Garg]

Hi All,
Greets,
Sir(s),

1. I think one should go multiple times through the link for a better understanding!
((( How to Get Your Android Device to Show up in File Explorer (If It Isnt) ))

2. ADB interface driver isn't needed to connect the phone to transfer files. You probably shouldn't install this driver, because it will be useless, as you probably never heard of "Developer Options" or "phone USB debugging"
MSClin : Sir, I agree 50:50 ! But the driver says it is a usb driver. I think it should be installed/updated in refreshed conditions if needed. Besides, 'File transfer' apps like : How to Transfer or Download Photos/Movies Between ZTE Phone and Computer(Windows/Mac) say to enable USB Debugging for smooth detection of devices. I accept those do even much more than just file transfers. But it seems necessary to analise & configure the mobile settings first.

3. In the meantime, Try out this first in refreshed conditions :
Zte Legacy User Manual (Page 72 of 95)

Thanks & Regards. ...

 

[larrys2006]

reply

I have gone over it again and again and still I can not get the computer to see the phone.

 

[Vineet Garg]

Hi,
Sir,
You should mention 'Device Manager' entries, devices listed in 'My Computer' & settings available on your android. USB options need to be checked/analised for eg. 'On USB tethering' setting will not allow the transfer & detection. Brief the things. ...

 

[larrys2006]

mtp is set and usb debuging on the phone. I attached a photo of the device manager screen