Win 7 a)Windows Activation Popup 0x8004fe21 b) SF Diagnositc Hang

[EMCconsulting]

Hello Forum:

1) Yesterday I first saw the popup from Windows Activation Technologies, "This computer is not running genuine Windows". I am the original owner and this computer came with a Win7 license when bought new from HP.

2) I tried to run the SF Diagnostic Tool, but it hangs. I then ran the tool's tests one at a time, with the following results:

a) minidump - ok
b) dxdiag - hangs after full blue progress bar
c) hosts - hangs, but writes file
d) eventlog " "
e) driver list - ok
f) msfinfo32 - hangs after full blue progress bar, writes file
g) system info - ok

3) I have been seeing the popup "There is a problem with your tablet driver". I have deleted all WACOM files, directories, and drivers with no success. I have not touched the registry. The popups seem to appear now at startup from cold boot, and also when certain () programs launch, not sure which ones.

In the attached zip file I have included the output files, and also screenshots of the two popups.

Apologies in advance if I have not posted this to the correct location.

Thank you for taking a look

 

[EMCconsulting]

I located the MGA diag tool in the BSOD area and was able to run it to completion.
Here is the output.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {07B473DA-D777-43FC-AC1E-215C4A1B74E1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.24545], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{07B473DA-D777-43FC-AC1E-215C4A1B74E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-350065704-2470750494-142503008</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ZBook 14</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>L71 Ver. 01.48</Version><SMBIOSVersion major="2" minor="7"/><Date>20190829000000.000000+000</Date></BIOS><HWID>22900900018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>C3FDEB82723F12</Val><Hash>QOdpyo1iNE2UDzuMg6fKim3KSAA=</Hash><Pid>84890-905-1943684-63132</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0762014
Installation ID: 001771798170756655137846025265308223195554545154873464
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 4/13/2020 12:39:17 PM


HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NgAAAAAAAQABAAIAAAABAAAABwABAAEAHKJeaM6ipoHI7l6+Ip0sAmS0UPdEDt4jVq7Q6Lp6

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        198F    
  FACP            HPQOEM        198F    
  HPET            HPQOEM        198F    
  MCFG            HPQOEM        198F    
  TCPA            HPQOEM        198F    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  MSDM            HPQOEM        SLIC-MPC
  FPDT            HPQOEM        198F    
  BGRT            HPQOEM        198F    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  ASF!            HPQOEM        198F    
  DMAR            INTEL         HSW

 

[torchwood]

Hi EMC


Been a while since i've seen that error, relates to a bad set of intel drivers
(have you just changed your hard drive)

Any way please do the following


Install the Iata.enu set, at the bottom, from this link
Download Intel® Rapid Storage Technology (Intel® RST)


note
Intel are depracting older drivers


Roy

 

[EMCconsulting]

Don't think it is intel driver

Hi Torchwood:

Thank you for the fast reply.
I don't think it is the Intel RST drivers.

I don't think my chipset supports those drivers. That driver package supports software RAID among other things. I am familiar with that driver set used in Win7 desktops. Here's what I did to double-check

1) I ran HP Update manager, it said all drivers were up to date

2) I went to Intel website linked by page you recommended. From there I ran the Intel® Driver & Support Assistant, which did a 10 minute scan of my machine. It gave a thorough listing and reported all drivers up to date. See below/attached

3) I have found the "uninstall Win 7 update KB971033, but I was waiting to see if this forum had other ideas besides this. With Win 7 out of support I assume I may not be able to reinstall what I remove.

Thank you...

 

[EMCconsulting]

Also - I have not recently replaced the hard drive.

 

[torchwood]

Hi

Never said your drivers were not upto date.

Its a known error whereby there is a corruption in the driver

from that page
This driver supports RAID 0, 1, 5 and 10. The driver should be installed after the operating system has been installed. F6 and RAID BIOS configurations need to be performed prior to installation of this driver for proper operation.


kb971033 is irrelevant here leave it be



did you update any drivers in the last week, or Bios, if so use a roll back point prior to the non-genuine
and reset the update drivers via windows


control panel >> system >> advanced system settings (top left) >> hardware > device installation settings--- No & Never






Roy