Win 7 Crash on Startup (Graphics card problem?)

JoePurple

New member
Local time
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10
Hello all,

First post so please be gentle. I've been using my PC fine for the last 3 years. A month or so ago I updated to Windows 7 Ultimate x64. That too has been running fine, then today, after about 3-4 hours of use, in the middle of a game, my PC screen suddenly got weird wavy lines and colours all over it and crashed. Long story short this has now happened about 10 times. Interestingly, I thought it was a graphics card problem, so I tried it on my HD TV (both TV and monitor connected via HDMI) and it did it on the TV too. I then uninstalled the nvidia (8800gt) drivers and restarted my PC. It works fine in safe mode, and in normal mode, but I can't change my resolution to 1680x1050, (it's native resolution) without installing the nvidia drivers. I don't know if the problem is the drivers, (but never had an issue before?) or with resolution, (monitor problem?)

Everytime I do install the nvidia drivers the PC restarts normally, screen looks fine, and the PC seems to run, until I click on anything with the mouse and then the wavy lines and weird colours appear again and I can't CTL-ALT-DEL, I have to hard reset it everytime. Once I left it for 5 mins. and moved the mouse a little every min. or so and that was OK, but as soon as I click on anything, it freezes and artefacts again.

Also, my antivirus flashed red a few times and so did the windows clock in the bottom right corner of the screen, (very odd!) when the PC first starts windows. That made me think it could be a virus, (even though I'm very careful about what I DL), but I had Avast run through a deep clean check and it found nothing. I also tried to get Win 7 to repair itself, which did nothing either! I've tried reinstalling the drivers, using newer and older nvidia drivers and I've tried to install my HG216 monitor driver, but since it's a few years old there is no official Win 7 support and all I have is an inf. file I can't install on Win 7.

Sorry I haven't included a dump file, I know a fair amount about computers but I haven't worked out how to do that yet. Also, since I have to hard reboot everytime, in my event view the only errors listed seem to be about 'power failure', so I don't know if the bug or whatever would show up in the dump file?

Any help would be greatly appreciated! I need my PC back ASAP! Thanks guys! :)
 

My Computer My Computer

OS
Win 7 Ultimate x64
One thing to check. Boot up with the driver installed then right click/screen resolution. Check your settings in there. Are both monitors assigned properly?

That drove me mad till I figured it out. It was with amd though.

EDIT: quote, "but since it's a few years old there is no official Win 7 support and all I have is an inf. file I can't install on Win 7."

Just notice that. You might be able to install it through the device manager. Update driver.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Pro x64 -- PCLinuxOS KDE4 FullMonty 2011
CPU
i7-875k @ Turbo - 7,6,5,5 - 3.6ghz
Motherboard
Asus P7P55D-E Deluxe
Memory
Corsair CMD8GX3M4A1600C8 8gb
Graphics Card(s)
Asus EAH5850 DirectCU/2DIS/1GD5
Sound Card
On Board
Monitor(s) Displays
Samsung SyncMaster T220 - Panasonic VT30a 50"
Screen Resolution
1680x1050 -
Hard Drives
Corsair Force 3 SSD 120GB x 2 ::
WD VelociRaptor 150GB WD1500HLFS x 2
PSU
Corsair HX-850 Power Supply
Case
Coolmaster HAF 932
Cooling
Corsair H50
Keyboard
Logitech Wireless MK700
Mouse
Logitech Wireless MX620
Internet Speed
Good enough for now
Other Info
Voip. Insanely cheap phone calls.
One thing to check. Boot up with the driver installed then right click/screen resolution. Check your settings in there. Are both monitors assigned properly?

That drove me mad till I figured it out. It was with amd though.

EDIT: quote, "but since it's a few years old there is no official Win 7 support and all I have is an inf. file I can't install on Win 7."

Just notice that. You might be able to install it through the device manager. Update driver.

Good post. There is a tutorial for this that works really well. It goes through how to install XP drivers and then update them in Windows 7: http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html Good luck!

Edit: By the way, if this works, you should give Hipster Doofus rep for the steps. You can give rep by clicking the scales icon between the violet/orange circle and the red triangle in the upper right corner of a post.
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hello all,

Thanks for the tips so far, but still having the problem. I left the power and cables unplugged on my monitor and PC last night. Woke up this morning and my PC worked fine for 2-3 mins. and then suddenly crashed again in the same way as before.

Thanks very much for your help Hipster Doofus, but I only have one monitor plugged in at a time. I normally use my HMDI cable on my monitor, and then if I want to watch a movie I take it out my monitor and plug it into my nearby HD TV. Only one monitor ever shows up on my PC. Also, I can't check my settings anyway unfortunately, since as soon as I move the mouse with the proper drivers installed, it crashes. So I can't get into any programmes in normal mode.

I tried your advice regarding updating my driver and it took quite a while, but I managed it, but still have the problem. In safe mode and normal mode (without nvidia drivers in blurry looking 1280x720) there is no monitor listed in device manager. I followed advice from another website and installed 'standard VGA drivers' and restarted and a monitor tab appeared in DM. I then used the update driver/have disk option to install my monitors inf file and that worked! I thought I was making progress but then I restarted my PC and I was still in a maximum of 1280x720 resolution, (without nvidia drivers). I tried to update the drivers to Win 7 via the guide you posted writhziden, but it just reinstalled my 'generic PnP monitor' driver that listed before I manually installed my HansG216d inf file.

Also, when I rebooted with the generic PnP monitor, when I go back into device manager, my 'monitor' tab disappears again! This is so frustrating, my PC seems to work fine basically, unless I install the nvidia drivers and use my native 1680x1050 resolution, which is the only one that works with my monitor! The only thing I can think of is since my PC worked for a few mins. normally first thing this morning, perhaps my graphics card is getting overheated? I'll check out the fan on it later, make sure it's moving fine and my card is seated properly. They were last month when I cleaned my PC though, so don't think that's the problem.

Can anyone help me fix this problem please? Many thanks guys.
 

My Computer My Computer

OS
Win 7 Ultimate x64

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hi again,

As per advice, I have now downloaded Hwinfo64 and it says that all my systems are running OK as far as I can tell, and my graphics card temps are only 64C, so I think that's OK, right? I restarted my PC in safe mode after work today, and for the first time, I suddenly got an error report from 'action centre' saying that there had been a hardware problem with my graphics card. It gave me a link to a dump file, so I have copied the 3 files it gave me into a 'Crash' zip. I have also included the dump files requested by the BSOD posting guide, however I don't think my dump files are complete as I don't think they came from C:windows/dump, because I couldn't find that folder, but if that's the default folder I've never changed the settings on it. Although, I think when I checked the dump file location in DM, it said the default file was currently 'systemroot'.

I'm afraid I also couldn't run a system report file, because there were no files listed in the viewer. Again, I don't know how that went wrong, perhaps because I didn't know how to get the dump files to be saved to windows/dump? Anyway, another weird thing is that in normal mode (without nvidia drivers) I've now started to have problems renaming new folders, it keeps telling me 'folder not found', when I try to rename a new folder? Not always but sometimes. I found this out when I tried to create a 'dump' folder in my windows folder. I'm starting to worry since the temp. doesn't seem to be a problem that my graphics card is on the way out. Just don't want to spend what little money I have on a new one if it's not necessary.

Many thanks again for the help anyone can give me.
 

My Computer My Computer

OS
Win 7 Ultimate x64
Also, my PC specs are:

Windows 7x64 Ultimate
Used Windows Vista Ultimate before, never had an issue.
Intel QuadCore Q6600
4 GB SDRAM
Pointview Nvidia 8800GT
Western Digital 640GB HD
Gigabyte PD35-SL3 motherboard

System is nearly 4 years old, installed Win 7 about a month ago.
PC was good as gold until sudden, recent 'graphics hardware crashes'.
 

My Computer My Computer

OS
Win 7 Ultimate x64
Code:
Loading Dump File [K:\BSODDmpFiles\JoePurple\Crash\WD-20120109-2047.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`01a12000 PsLoadedModuleList = 0xfffff800`01c4fe70
Debug session time: Mon Jan  9 13:47:04.703 2012 (GMT-7)
System Uptime: 0 days 7:45:44.796
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800431c4e0, fffff880033da9c8, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1759c8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa800431c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880033da9c8, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+1759c8
fffff880`033da9c8 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06750630 fffff880`03f3c5f7 : fffffa80`0431c4e0 fffff880`03f88e28 fffffa80`0431c4e0 fffff880`03f0a843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`06750b50 fffff880`03f3d2bc : fffff8a0`03035660 fffff8a0`03035660 00000000`00000080 fffffa80`0431c4e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`06750ba0 fffff880`03f116b3 : 00000000`00000001 fffffa80`05bb8000 00000000`00000000 fffff880`0000004f : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`06750bd0 fffff880`03f3de0f : fffffa80`05bc9658 ffffffff`fffe7960 fffffa80`0431c4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`06750c80 fffff880`03237ec1 : fffffa80`060039d0 00000000`00000080 00000000`00000000 fffffa80`05bc9010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`06750d00 fffff800`01d226fa : 00000000`01a82ad8 fffffa80`05bbf4d0 fffffa80`036879e0 fffffa80`05bbf4d0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`06750d40 fffff800`01a60b46 : fffff800`01bfce80 fffffa80`05bbf4d0 fffff800`01c0ac40 fffff880`0125f810 : nt!PspSystemThreadStartup+0x5a
fffff880`06750d80 00000000`00000000 : fffff880`06751000 fffff880`0674b000 fffff880`0d771b70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+1759c8
fffff880`033da9c8 ??              ???

SYMBOL_NAME:  nvlddmkm+1759c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

This crash is similar to crash 0x116 meaning the display card or display card driver failed to respond to a system instruction in a timely manner. Closely follow the first three posts of http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hi guys,

Many thanks for your assistance writhziden. I'm starting to think I might need a new GPU. :( Last night I left my fan pointing at my PC all night and when I turned it on, my PC worked for a little longer than yesterday morning, about 5 mins. but then it crashed again. This made me think overheating was the issue again, but at startup I was able to load the HWInfo prog and my GPU temp was still hovering around 65C, those temps are fine, right? So does that mean I can rule out overheating?

When I got home from work today I'm going to take out the fan, give it a good dust and then make sure it's properly seated again. If the problem persists, is it worth trying a full Win reinstall?

It's strange though because my card works fine in safe mode, and fine in 1280 mode, but my monitor's native resolution is 1680x1050 and nothing else displays correctly on it. Doesn't the fact that it works fine in other modes suggest it's not a GPU problem? Does running the card in 1680x1050 mode make a diff. to the temps? I also tried rebooting via F8 into 'vga 640x480' mode and my PC immediately crashed AND started making a whiny scratchy noise, which I assume was coming from the GPU. I'm now running it in 'safe mode with networking' but I can't play any of my games or watch videos, so it's useless really.

Also, I tried to follow some of the steps in the STOP 0x116 link you post, many thanks for that, I've tried the first few instructions now before work, but I can't get the Furmark test to run. Both in safe mode, and normal mode I get a 'could not initialise ZoomGPU. FurMark startup failed. Bye!' message. I'll try the Prime95 overnight tonight as the test can take 6 hours+. I also haven't overclocked my system at all, and since it was running fine on Win 7 and I haven't changed any drivers for weeks, I thought it was unlikely that any of that was a problem. Perhaps I'm wrong though?

If anyone can let me know if it's worth trying a full Windows reinstall, that'd be appreciated. I tried the Windows auto-fix thing and that did nothing. Perhaps my GPU is just failing and I'll just have to get a new one. I just need my PC to work, feels like I'm missing a limb when it doesn't, lol! Thanks again for the help so far. :)
 

My Computer My Computer

OS
Win 7 Ultimate x64
You can test your GPU by running a game with logging enabled in HWINFO, just make sure you know where the CSV file is saved so you can check it later or have us check it. If you want us to check it, just compress (zip) the file and upload on here.

As for cleaning the dust out, follow the following general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hey,

Just a quick update. I went out and got some thermal paste and thermal cleaner and a couple of compressed air cans and gave my GPU and CPU a VERY thorough clean, took them to pieces, reattached heatsinks, etc. The PC worked OK for a few mins. again, and then crashed! I then decided it might be worth trying to underclock my PC, and using Rivatuner, I have now got it working again, to an extent.

Firstly, I notched both Mem. and Video frequencies down 100mhz, this worked for about 10 mins. until I tested the settings with a video and then it crashed. I then took them down another 100mhz each and tried a low intensity game, again, kept crashing. I have now taken both settings down several hundred mhz, (to about 100mhz over the lowest limit) and touchwood, my system seems a lot more stable now. I can play my game in 'low' graphics mode and films run OK.

SO, my question now, is what does this mean for my graphics card? Does having to underclock it to make it work mean it's on the way out etc please? My temps seem fine and I'm guessing a full Windows reinstall won't help so I guess my card is just randomly failing and on it's way out. It still seems very odd though that it works fine in other resolutions, (and now when underclocked). Is there an explanation for this? Many thanks for your help writhziden, if I get time I'll try and make my PC crash and get a log with HWINFO and post it tomorrow too. Just in case there's a way to get my graphics card working properly again. :)
 

My Computer My Computer

OS
Win 7 Ultimate x64

My Computer My Computer

Computer Manufacturer/Model Number
Self
OS
Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
CPU
Main - Core i7 2600K; 2nd - Core i7 920
Motherboard
Main - Asus P8Z68-V Pro/Gen3; 2nd - Gigabyte GA-EX58-UDR3
Memory
Main - 16GB Corsair Vengeance; 2nd - 12GB Corsair Vengeance
Graphics Card(s)
Main - XFX Radeon 6870 1GB; 2nd - XFX Radeon 4870 1GB
Sound Card
Both: Onboard Realtek Azalia
Monitor(s) Displays
Main - Hann 25" + I-INC 25" + Acer 23"; 2nd - Upgrading Soon
Screen Resolution
Main - 1920x1080 (All Three Monitors); 2nd - Upgrading Soon
Hard Drives
Main - (1) Crucial M4 128GB (Boot)
Main - (1) Seagate 2TB 64MB Cache (Data)
Main - (1) Seagate 2TB 64MB Cache (Data Backup)
2nd - (1) Intel X25-M SSD 80GB (Boot)
2nd - (3) Seagate 1TB 32MB Cache (Data Backup)
2nd - (1) Seagate 320GB (Because)
PSU
Main - OCZ 600W Modular; 2nd - OCZ 600W
Case
Main - Thermaltake Element G; 2nd - NZXT something or other
Cooling
Main - Corsair H80; 2nd - Prolimatech Megahalems
Keyboard
Main - Razer Reclusa; 2nd - Old MS Keyboard
Mouse
Main - Logitech MX Revolution; 2nd - Old MS Mouse
Internet Speed
20Mbps Time-Warner Cable
Hi, thanks for that tip profdlp. I hadn't actuallly heard of that programme, but I have now run it and attached the dump files. As far as I can make out, in the first min. of the test, my GPU temps jumped from 65 at idle to 85 in seconds and then kept climbing. It's always been OK before and I've got adequeate cooling in my case, so again, is that a sign my GPU is on it's way out?

I don't know if this is an error, but I also noticed that OCCT claimed that Rivatuner had underclocked my CPU, not my GPU?? I'm sure I set it to GPU though, so perhaps that's a bug? If it's not a bug, is it possible that my CPU is the issue? Many thanks for anyone who can help me decipher the graphs.

PS I stopped the test after 2 mins. to avoid my PC crashing again, but it had already claimed there had been something like 1100 errors! I hope that's OK. Also, would it be worth upping my fan speed to try to keep temps. lower?
 

My Computer My Computer

OS
Win 7 Ultimate x64
Did you get a new crash since the last one you uploaded? If so, it may help to have a look and see if it yields any new information.
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hi writhziden,

I have had loads of crashes since the last one I uploaded, always because I was trying to run my computer at normal settings. I have now given up and just use my GPU underclocked by about 30%, this seems to keep the system stable. I'm probably going to order a HD6850 from Amazon tomorrow. I've also run all the tests profdlp recommended and I'm including all the graph files that resulted. The CPU tests ran without error, and so did the GPU Memtest, however the GPU: OCCT test crashed my PC inside of a min. and so did the Power Supply test. I don't know how to interpret those results, but I'm guessing since only parts of my GPU are working properly now, it's basically worn out. If anyone else has any suggestions, I'd be glad to hear them. Many thanks to all who have posted. :)
 

My Computer My Computer

OS
Win 7 Ultimate x64
Hi all,

I've just been using my PC for the last few hours playing a very low graphics intensive game. It worked fine, so eventually I put the settings on Rivatuner back to defaults, and went back to the game, and sure enough it crashed again, in the usual way. I ran that BSOD programme recommended in the sticky and have zipped all the files that came with it in the hopes that writhziden can make sense of them again please. Again, I couldn't convert it into a HTML file because when I opened 'performance monitor report' it said something like 'programme was unable to load' and listed about 8 things, and when I got past that there weren't any reports available again, as far as I could see.

Anyway, hopefully this dump report will confirm what the problem is. Many thanks again for the help. :)
 

My Computer My Computer

OS
Win 7 Ultimate x64
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [K:\BSODDmpFiles\JoePurple\Windows_NT6_BSOD_jcgriff2\012612-26223-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`02009000 PsLoadedModuleList = 0xfffff800`02246e70
Debug session time: Thu Jan 26 02:58:09.192 2012 (GMT-7)
System Uptime: 0 days 0:00:40.284
Loading Kernel Symbols
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Loading User Symbols
Loading unloaded module list
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004cd7028, f2000040, 800}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004cd7028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`01f46a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS

Followup: MachineOwner
---------


You have now had a 0x116 and a 0x124. This means you are having hardware problems, and they may very well be due to the graphics card or the motherboard slot that the graphics card uses. I forgot to mention they could also be due to the PSU. Thanks for pointing that out, profdlp. For more information on 0x124, further reading: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

After going through the steps in that thread, if you continue to have instability running Windows, use HWINFO and track your temperatures during the following tests.

 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
If I were in your shoes I would try the following:

1) Mess around with different drivers. Lots of video card troubles are magically cured by finding the right driver - even if it's an older version. Even if it doesn't work it costs nothing to try.

2) Your PSU might be letting you down. Do you have a spare computer (or a really accommodating friend with a good computer) to pop the card into? Lots of freezing/rebooting/BSOD problems are magically cured by getting a better PSU. ("Better" meaning either more powerful than what you currently have, or more stable than what you currently have.)

3) Sounds goofy, but have you actually seen the video card's fan ramp up in speed when the card is under load? The fan on my video card is only running around 20% of full capacity right now, as I am just on the Internet. When I put a serious load on it I can actually hear the sucker speeding up - and I am half deaf.

I'm not an expert, but when you mentioned the "1100 errors" business it makes me think that either the card is defective, or something else (video driver, cooling, or the power supply) is keeping it from working right. If I knew the fan on the card was working like it should and it did the same thing in another computer which didn't have similar video problems and also had a good PSU then I would have to conclude that it was the card itself. What I would be careful of is ordering a new card, then finding out that my problems were due to one of the other problems listed above. This would be especially bad if it was a failing PSU since you'd then have to spend even more money on top of what the new card cost you. :)

EDIT: writhziden makes a good point about the motherboard being a potential source of the problem, too. :)
 

My Computer My Computer

Computer Manufacturer/Model Number
Self
OS
Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
CPU
Main - Core i7 2600K; 2nd - Core i7 920
Motherboard
Main - Asus P8Z68-V Pro/Gen3; 2nd - Gigabyte GA-EX58-UDR3
Memory
Main - 16GB Corsair Vengeance; 2nd - 12GB Corsair Vengeance
Graphics Card(s)
Main - XFX Radeon 6870 1GB; 2nd - XFX Radeon 4870 1GB
Sound Card
Both: Onboard Realtek Azalia
Monitor(s) Displays
Main - Hann 25" + I-INC 25" + Acer 23"; 2nd - Upgrading Soon
Screen Resolution
Main - 1920x1080 (All Three Monitors); 2nd - Upgrading Soon
Hard Drives
Main - (1) Crucial M4 128GB (Boot)
Main - (1) Seagate 2TB 64MB Cache (Data)
Main - (1) Seagate 2TB 64MB Cache (Data Backup)
2nd - (1) Intel X25-M SSD 80GB (Boot)
2nd - (3) Seagate 1TB 32MB Cache (Data Backup)
2nd - (1) Seagate 320GB (Because)
PSU
Main - OCZ 600W Modular; 2nd - OCZ 600W
Case
Main - Thermaltake Element G; 2nd - NZXT something or other
Cooling
Main - Corsair H80; 2nd - Prolimatech Megahalems
Keyboard
Main - Razer Reclusa; 2nd - Old MS Keyboard
Mouse
Main - Logitech MX Revolution; 2nd - Old MS Mouse
Internet Speed
20Mbps Time-Warner Cable
...I forgot to mention they could also be due to the PSU. Thanks for pointing that out, profdlp....

EDIT: writhziden makes a good point about the motherboard being a potential source of the problem, too. :)
Two heads are better than one. My edit was to reflect your catching the motherboard as a potential culprit. Between the two of us I think we got it covered. :D
 

My Computer My Computer

Computer Manufacturer/Model Number
Self
OS
Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
CPU
Main - Core i7 2600K; 2nd - Core i7 920
Motherboard
Main - Asus P8Z68-V Pro/Gen3; 2nd - Gigabyte GA-EX58-UDR3
Memory
Main - 16GB Corsair Vengeance; 2nd - 12GB Corsair Vengeance
Graphics Card(s)
Main - XFX Radeon 6870 1GB; 2nd - XFX Radeon 4870 1GB
Sound Card
Both: Onboard Realtek Azalia
Monitor(s) Displays
Main - Hann 25" + I-INC 25" + Acer 23"; 2nd - Upgrading Soon
Screen Resolution
Main - 1920x1080 (All Three Monitors); 2nd - Upgrading Soon
Hard Drives
Main - (1) Crucial M4 128GB (Boot)
Main - (1) Seagate 2TB 64MB Cache (Data)
Main - (1) Seagate 2TB 64MB Cache (Data Backup)
2nd - (1) Intel X25-M SSD 80GB (Boot)
2nd - (3) Seagate 1TB 32MB Cache (Data Backup)
2nd - (1) Seagate 320GB (Because)
PSU
Main - OCZ 600W Modular; 2nd - OCZ 600W
Case
Main - Thermaltake Element G; 2nd - NZXT something or other
Cooling
Main - Corsair H80; 2nd - Prolimatech Megahalems
Keyboard
Main - Razer Reclusa; 2nd - Old MS Keyboard
Mouse
Main - Logitech MX Revolution; 2nd - Old MS Mouse
Internet Speed
20Mbps Time-Warner Cable
Problem Solved

Hi guys,

Just wanted to finish my thread and let you know that I ordered a new HD 6850 and my PC now works again. I figured that given my PC was working fine before and my GPU worked still when underclocked that it was on its way out, and I guess it was. My system's working nicely again, (for now, lol!) Shame I had to spend a chunk of change I don't really have, but needs must and all that. Thanks again to all those who posted on my thread. :)
 

My Computer My Computer

OS
Win 7 Ultimate x64
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