Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

[Husaberger]

Have run SURT many times with no problem
Have run SFC 10 times and always corrupt files are found but unable to fix them
Suggestions?
Would really rather not do clean install...

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[Husaberger]

Thanks Noel
Didn't post the logs initially because I thought the corrupt files sfc found would need to be addressed first
Nevertheless, here are the logs

 

[Husaberger]

cab file

 

[NoelDP]

There's no CheckSUR/SURT log there?
The major error in the CBS.log file is this...

 Line 8135: 2015-05-02 03:03:31, Error                 CBS    Failed to parse package manifest: [URL="file://\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum"]\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum[/URL] [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 8136: 2015-05-02 03:03:31, Error                 CBS    Failed to resolve package 'Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

This indicates a problem that the tool is specifically designed to identify and (mostly) cure.

There is also no sign of any SFC scan having been run since 29 April.

 

[Husaberger]

the most recent cbspersist files are too big to upload

 

[NoelDP]

It's the CheckSUR.log file I need!

 

[Husaberger]

here it is

 

[NoelDP]

That's better - I can see what I'm dealing with now

Unavailable repair files:
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RemoteDesktopClient-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat
 servicing\packages\Microsoft-Windows-RemoteDesktopClient-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.cat
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.cat

There are also a couple of missing payload files - which we'll deal with later.

I'll post a fix protocol shortly.

 

[NoelDP]

...Interesting - a couple of the errors are for files that can't actually exist, so are possibly due to registry corruption. (More on that later)

I've uploaded a file - hbgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hbgaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Once completed, Also...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Husaberger]

Thanks Noel!
You're right. CheckSUR is taking a long time...

 

[Husaberger]

Here they are

 

[Husaberger]

and here's the component registry hive
https://www.dropbox.com/s/08jvp1u5gjj9vlr/components.zip?dl=0

 

[NoelDP]

Here's the latest CheckSUR results...

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tzres.dll wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18217_none_7dc4ea9b548fcb50 
(f) CSI Payload File Missing 0x00000000 crypt32.dll.mui amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_2c948562ea354c4c 
Summary:
Seconds executed: 1683
 Found 6 errors
 Fixed 2 errors
  CSI Payload File Missing Total count: 2
  CBS MUM Missing Total count: 1
  Fixed: CBS MUM Missing.  Total count: 1
  CBS MUM Corrupt Total count: 1
  CBS Catalog Missing Total count: 2
  Fixed: CBS Catalog Missing.  Total count: 1
  Fixed: CBS Paired File.  Total count: 2
Unavailable repair files:
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat

We seem to have lost the 'impossible' results along the way, so I'll post another fix protocol sometime tomorrow.

 

[NoelDP]

OK - here they are...


I've uploaded a file - hbgab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbgab
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbgab
or
DIR E:\hbgab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hbgab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[Husaberger]

latest

 

[NoelDP]

Here's the error-list from the SFC scan...

 Line 8766: 2015-05-06 21:32:11, Info                  CSI    000003b2 [SR] Repairing 12 (0x000000000000000c) components
 Line 8767: 2015-05-06 21:32:11, Info                  CSI    000003b3 [SR] Beginning Verify and Repair transaction
 Line 8770: 2015-05-06 21:32:11, Info                  CSI    000003b5 [SR] Cannot repair member file [l:22{11}]"rtffilt.dll" of Microsoft-Windows-Content-Filter-RTF, Version = 7.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8773: 2015-05-06 21:32:11, Info                  CSI    000003b7 [SR] Cannot repair member file [l:18{9}]"wmpps.dll" of Microsoft-Windows-MediaPlayer-wmpps, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8776: 2015-05-06 21:32:12, Info                  CSI    000003b9 [SR] Cannot repair member file [l:30{15}]"NlsData000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8779: 2015-05-06 21:32:15, Info                  CSI    000003bb [SR] Cannot repair member file [l:38{19}]"NlsLexicons000c.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8782: 2015-05-06 21:32:15, Info                  CSI    000003bd [SR] Cannot repair member file [l:38{19}]"NlsLexicons000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8785: 2015-05-06 21:32:16, Info                  CSI    000003bf [SR] Cannot repair member file [l:38{19}]"NlsLexicons001b.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8788: 2015-05-06 21:32:17, Info                  CSI    000003c1 [SR] Cannot repair member file [l:38{19}]"NlsLexicons0013.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8791: 2015-05-06 21:32:18, Info                  CSI    000003c3 [SR] Cannot repair member file [l:24{12}]"schtasks.exe" of Microsoft-Windows-ScTasks, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8794: 2015-05-06 21:32:18, Info                  CSI    000003c5 [SR] Cannot repair member file [l:44{22}]"ShapeCollector.exe.mui" of Microsoft-Windows-TabletPC-InputPersonalization.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8797: 2015-05-06 21:32:18, Info                  CSI    000003c7 [SR] Cannot repair member file [l:18{9}]"mstsc.exe" of Microsoft-Windows-TerminalServices-TerminalServicesClient, Version = 7.2.7601.16415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8801: 2015-05-06 21:32:18, Info                  CSI    000003c9 [SR] Cannot repair member file [l:18{9}]"mfc90.dll" of Microsoft.VC90.MFC, Version = 9.0.30729.4148, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8805: 2015-05-06 21:32:18, Info                  CSI    000003cb [SR] Cannot repair member file [l:22{11}]"mscorpe.dll" of NetFx-MSCORPE_DLL, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8808: 2015-05-06 21:32:18, Info                  CSI    000003cd [SR] Cannot repair member file [l:64{32}]"System.Management.Automation.dll" of System.Management.Automation, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8811: 2015-05-06 21:32:18, Info                  CSI    000003cf [SR] Cannot repair member file [l:24{12}]"MSVidCtl.dll" of Microsoft-Windows-Video-TVVideoControl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8814: 2015-05-06 21:32:18, Info                  CSI    000003d1 [SR] Cannot repair member file [l:28{14}]"vsswmi.dll.mui" of Microsoft-Windows-ShadowCopyWMIProvider.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8818: 2015-05-06 21:32:18, Info                  CSI    000003d3 [SR] Cannot repair member file [l:18{9}]"mfc90.dll" of Microsoft.VC90.MFC, Version = 9.0.30729.4148, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post another fix later, when I can find the time!

 

[Husaberger]

Thank you Noel for all of your and effort
Are we getting close to a fix?
What do you think caused the reg corruption in the first place?

 

[NoelDP]

One of the most common problems is power-loss during an update - but there are many possible reasons.

 

[Husaberger]

Any updates Noel?