Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

[NoelDP]

Oooops! - sorry!
I'll get on it right after work!

 

[NoelDP]

Here we go...


I've uploaded a file - hbgac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbgac
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbgac
or
DIR E:\hbgac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hbgac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[Husaberger]

Thanks Noel
Here's the latest
https://www.dropbox.com/s/lym3jglzuscbpih/CBS.zip?dl=0
https://www.dropbox.com/s/3v7or5nto0uozkj/CbsPersist_20150513073230.zip?dl=0

 

[NoelDP]

Here's the error list from the SFC scan...

 Line 20089: 2015-05-13 21:10:56, Info                  CSI    00000350 [SR] Repairing 1 components
 Line 20090: 2015-05-13 21:10:56, Info                  CSI    00000351 [SR] Beginning Verify and Repair transaction
 Line 20093: 2015-05-13 21:10:56, Info                  CSI    00000353 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 20096: 2015-05-13 21:10:56, Info                  CSI    00000355 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

?? Dunno why that didn't get fixed?
Back later...

 

[Husaberger]

k. thank you!

 

[Husaberger]

don't forget about me Noel!

 

[NoelDP]

Ooops! - sorry.
Back in a mo...

 

[NoelDP]

SFCFix Script

Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.

• Download SFCFix.exe (by niemiro) and save this to your Desktop.
• Download SFCFix.zip from the below link, and save this to your Desktop. Ensure that this file is named SFCFix.zip – do not rename it.
• download this version: SFCFix(x64version)
• Save any open documents and close all open windows.
• On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.

• Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

• SFCFix will now process the script.
• Upon completion, a file should be created on your Desktop: SFCFix.txt.

• Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please – put tags around the log to break up the text.

SFC /SCANNOW

• Right click on the Start button
• Click on Command prompt (Admin) => Press Yes on the prompt
• Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW

 

[AddRAM]

Hate to step in, but this is probably caused by an update, specifically KB3022345, unless you have already uninstalled it.

 

[NoelDP]

...and the fix I posted fixes it

 

[Husaberger]

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-15 23:52:38.216
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\XXXXX XXXX.HOME-GARAGE\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll
The file \\?\C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll is in use and must be replaced over a reboot.
Successfully copied file C:\Users\XXXXX XXXX.HOME-GARAGE\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json.
Successfully copied file C:\Users\XXXXX XXXX.HOME-GARAGE\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json.
Successfully copied file C:\Users\XXXXX XXXX.HOME-GARAGE\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll.
Failed to copy file \\?\C:\Users\XXXXX to temporary directory at \\?\C:\Users\XXXXX XXXX.HOME-GARAGE\AppData\Local\niemiro\ReplaceOverReboot0 with error code ERROR_FILE_NOT_FOUND.
Successfully pended file for replace over reboot: \\?\XXXX.HOME-GARAGE\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll
PowerCopy:: directive completed successfully.


Reboot:: directive completed successfully.


PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.


PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
PostRebootRestorePermissions:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-05-15 23:55:33.413
----------------------EOF-----------------------

 

[NoelDP]

Looking good - do another SFC /SCANNOW, and post the new CBS.log

 

[Husaberger]

it's running

 

[Husaberger]

Will post log in AM
Thanks again for all of your help!

 

[Husaberger]

Hi Noel
SFC runs without error but cannot get update (the one in the thread title) to take

 

[NoelDP]

OK - what error code did it give? please post the C:\Windows\windowsupdate.log file.

 

[Husaberger]

here it is

 

[NoelDP]

That file appears to be empty?
What error code did the update give?

Please try installing it again, then post the new windowsupdate.log file.

 

[Husaberger]

sorry
https://www.dropbox.com/s/s6pu5to9xipx80x/WindowsUpdate.log?dl=0

 

[NoelDP]

Here's the error in detail...

2015-05-17 00:04:15:708 3364 55c Handler   C:\Windows\SoftwareDistribution\Download\82348879458e20f42db65644d92f6026\img\outlookintl-en-us.MSP
2015-05-17 00:04:15:708 3364 55c Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2015-05-17 00:04:21:659 3364 55c Handler MSP Error List:
2015-05-17 00:04:21:659 3364 55c Handler 1: 1723 2: MarshalPatchProperties_PublishPatchARPMachine 3: MarshalPatchProperties_PublishPatchARPMachine 4: C:\Windows\Installer\MSIB3EC.tmp 
2015-05-17 00:04:21:659 3364 55c Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2015-05-17 00:04:21:659 3364 55c Handler   : WARNING: First failure for update {5EA380AE-648E-42B8-A0B9-E594E76D4C08}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = MarshalPatchProperties_PublishPatchARPMachine
2015-05-17 00:04:21:659  320 30c AU >>##  RESUMED  ## AU: Installing update [UpdateId = {F4B7256E-EAD5-400E-856C-C915D67169DB}]
2015-05-17 00:04:21:659  320 30c AU   # WARNING: Install failed, error = 0x80070643 / 0x000006BB
2015-05-17 00:04:21:664 3364 55c Handler   : WARNING: Operation failed at update 0, Exit code = 0x8024200B

Please check out the following article, and see if it applies to you... (it's for Office 2003, but I think it still applies) https://support.microsoft.com/en-us/kb/903772