Win32k.sys and ntoskrnl.exe 0x3b BSOD

[Burnsy]

Hi, I recently built my first computer and I have been having a really annoying bluescreen which apparently caused by Win32k.sys and ntoskrnl.exe and is listed as a SYSTEM_SERVICE_EXCEPTION. I decided to try a fresh install of windows and everything was going fine, but again I get the error. I then thought about it being my RAM so I tested it with memtest, it passed. I have updated all of my drivers to the latest stable builds and tried everything I can possibly think of. I get this BSOD at random and there is no apparent cause that I can see. I will upload minidumps and such if needed and I am open to just about every solution at this point. Please Help.

 

[Thedoctor44]

Please upload the dump files by following the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Burnsy]

I wasn't sure what ones you needed so here ya go, thanks for the reply

 

[Burnsy]

Were those the correct files?

 

[Thedoctor44]

Yes they were, however they don't contain that much information regarding what was responsible.
The only clues are that the bugcheck is a 0x3B which is generally caused by graphics drivers.
The other clue is the driver at "fault" is win32k.sys which is the system windowing driver, this is not the fault though.
I advise running Driver Verifier to determine if we have a driver corrupting the system.
Follow these instructions.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[Burnsy]

If I encounter a bluescreen what should I do, like will it create files or something?

 

[Thedoctor44]

Driver Verifier will force a bugcheck (blue screen) if a driver is doing something it shouldn't.
Just upload the new dump file it creates.
The dump files are located:
C:/Windows/Minidump

 

[Burnsy]

It could be speedfan as I did not have any BSOD's for 4 days then when I install that that I have one the day after..

 

[Thedoctor44]

I very much doubt it. It's probably a coincidence.
Make sure you upload the dump files in your next reply.

 

[Burnsy]

Ok but my bluescreens are very random so my next one could be today or in a couple of days. I would also like to know how long I should use it for as it is slowing down my internet speeds.

 

[Burnsy]

I have had no bluecreens so far, I also un installed speedfan before I started driver verifier. I dont know if the problem is fixed or if it is not what is still causing it.

 

[Thedoctor44]

That's good, keep us updated.

 

[Burnsy]

Should I stop driver verifier for now and see if the problem persists?

 

[Thedoctor44]

Yes, lets see if the problem has been resolved.

 

[Burnsy]

Ok so now driver verifier is disabled and so is speedfan so I will update if any new bluescreens appear with the crash dumps, thanks for all of your help so far

 

[Thedoctor44]

No problem

 

[Burnsy]

Hello again, just today I went to shut down my computer and received another bluescreen, the same as last 0x3b system service exception. Here is my new dump file:

 

[Thedoctor44]

Can you please enable Driver Verifier again, it looks like something else might be causing some issues.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[Burnsy]

Ok, I will try that again tomorrow as I am just back from work. One question: is defective RAM still a possible cause?

 

[Burnsy]

Sorry I have not posted in a while, I have just been working a lot. This is also the reason that I have not used driver verifier again because I would rather devote a whole day to using and working 12-10 would not leave me much time. I am off tomorrow and will run it the full day and post back tomorrow night