I own a Asus N71Jq Series laptop. I was browsing the web. The laptop crashed. When trying to reboot, the "Starting windows" would appear, together with the big Windows logo. I could reboot in normal mode and in safe mode. I chose for safe mode, to no avail. After this, the screen went black and all I could do was move the white cursor. I tried rebooting again and again to no avail.
I picked up my Asus User manual, and it told me to press [f9] during the booting of the laptop. This allowed it to use the Recovery Partition. To no effect. I selected the option, and a light blue/gray screen would appear, I'm assuming the background of the Recovery Partition screen. That was it. I could move the cursor but that was all. It was exactly the same, except the background color had changed.
Next I used the Recovery DVDs (AI Recovery Burner), [Esc] on bootup, select optical drive and press [Enter] to boot from Recovery DVD. Then [OK] to start to restore the image. Then [OK] to confirm system recovery.
AI Recovery Restore goes threw the 5 recovery DVDs.. AI Recovery Message box: "Successfully restored the disk from ASUS Recovery DVD. Elapsed Time: 00:48:54" press [OK]
It Reboots, Windows start screen ("Starting windows"), then back to the gray screen with only mouse movement....
After this I tried pressing [f9] again to reboot it in safe mode, or repair it, but that option didn't show up. Trying another (manual) mode didn't work either, since nothing appeared for me to click on, so I couldn't solve the problem. I did manage to diagnose the problem. This is what appeared:
file: \boot\memtest.exe
status: 0xc000000f
info: "The selected entry could not be loaded because the application is missing or corrupt."
I have no Windows7 installation disc, just ASUS recovery discs, and ASUS driver & utility Ver1.0.
IF anyone can help it would be much appreciated
I picked up my Asus User manual, and it told me to press [f9] during the booting of the laptop. This allowed it to use the Recovery Partition. To no effect. I selected the option, and a light blue/gray screen would appear, I'm assuming the background of the Recovery Partition screen. That was it. I could move the cursor but that was all. It was exactly the same, except the background color had changed.
Next I used the Recovery DVDs (AI Recovery Burner), [Esc] on bootup, select optical drive and press [Enter] to boot from Recovery DVD. Then [OK] to start to restore the image. Then [OK] to confirm system recovery.
AI Recovery Restore goes threw the 5 recovery DVDs.. AI Recovery Message box: "Successfully restored the disk from ASUS Recovery DVD. Elapsed Time: 00:48:54" press [OK]
It Reboots, Windows start screen ("Starting windows"), then back to the gray screen with only mouse movement....
After this I tried pressing [f9] again to reboot it in safe mode, or repair it, but that option didn't show up. Trying another (manual) mode didn't work either, since nothing appeared for me to click on, so I couldn't solve the problem. I did manage to diagnose the problem. This is what appeared:
file: \boot\memtest.exe
status: 0xc000000f
info: "The selected entry could not be loaded because the application is missing or corrupt."
I have no Windows7 installation disc, just ASUS recovery discs, and ASUS driver & utility Ver1.0.
IF anyone can help it would be much appreciated
My Computer
- Computer Manufacturer/Model Number
- N71JQ
- OS
- Windows 7 Home Premium
- CPU
- Intel Core i7-740QM, 1.73 GHz
- Motherboard
- ASUS
- Memory
- 8G SDRAM
- Graphics Card(s)
- ATI Mobility Radeon HD 5730
- Sound Card
- SRS Premium Sound
- Monitor(s) Displays
- 17.3" 16:9 HD+ (1600x900) LED Backlight Asus Splendid Video
- Screen Resolution
- 1600x900
- Hard Drives
- 2.5" SATA
500GB 5400rpm/7200rpm
- PSU
- Output: 19 V DC, 6.3 A, 120 W
- Case
- notebook/laptop
- Internet Speed
- 100.0 Mbps
