Windows 7 64 bit Home Premium SP1 Product Not Eligible for Upgrade?

[cfuglein]

I'm ttrying to get the Windows 10 Upgrade, but after going through some help screen, It's telling me that my product is not eligible for an upgrade.

I'm just wondering why that is. I have Windows 7 64 bit Home Premium SP1 that I purchased with a new HP Pavilion desktop computer. I have a product key. why isn't this eligible for W 10? Any ideas?

thanks,
Carl

 

[ICIT2LOL]

Hello and welcome Carl I don't know exactly why but it does recommend you remove any security suites from the machine before you go ahead.

My own personal experience is that one of my desktops upgraded from an OEM Home version I put on but my Toshiba laptop upgraded but would not go past build 10074 and kept asking me to activate it so it could be purely down to glitches or bugs in the system.

By the by how did you get the 10 as I downloaded the ISO and then loaded it from booting from the DVD? As I said I had an OEM clean install to get rid of all the Toshiba crapware - maybe the HP stuff could be causing the problem/s.

 

[NoelDP]

Usually the problem is a hardware incompatibility - but I can't see anything in your specs that would disqualify it.
The Windows 10 notification tool should specify what the problem is, so far as I know - does it have any details at all?

 

[cfuglein]

I didn't get the 10 upgrade, as it wouldn't let me. The error message only said that my version wasn't eligible, but didn't give me any further details. I'm going to try to duplicate that now.