Windows 7 64-bit Random Freezing

[Bshipper]

Hi, I have random freezing and don't know what it is. It completely stops responding and sometimes loops whatever sound is on at the time. The keyboard won't even respond when hitting num lock or caps lock. I've used memtest86+ 4.00 from a bootable cd and have no errors. What other tests should I run?
My system is custom built with -

MB - Newegg.com - ASUS M4A77TD AM3 AMD 770 ATX AMD Motherboard - AMD Motherboards

CPU - Newegg.com - AMD Phenom II X3 720 2.8GHz 3 x 512KB L2 Cache 6MB L3 Cache Socket AM3 95W Triple-Core Black Processor - Processors - Desktops

Memory - Newegg.com - Mushkin Enhanced Blackline 2GB (2 x 1GB) 240-Pin DDR3 SDRAM DDR3 1800 (PC3 14400) Dual Channel Kit Desktop Memory Model 996602 - Desktop Memory

Power Supply - Newegg.com - Rosewill Stallion Series RD450-2-SB 450W ATX V2.2 Power Supply - Power Supplies

Hard Drive - Newegg.com - Western Digital Caviar Green WD6400AACS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive

Video Card - Amazon.com: MSI N250GTS Twin Frozr 1G OC - Graphics adapter - GF GTS 250 - PCI Express 2.0 x16 - 1 GB GDDR3 - DVI ( HDCP ) - HDTV out: Electronics - I got this from newegg but i couldn't find it on their so here it is on amazon.

It only seems to happen when playing a game and usually within the first 15 minutes of starting it up. I played dirt2 and sacred 2 so far on my computer and they both freeze up almost every time. When checking the event log it says:

Log Name: System
Source: Kernel-Power
Event ID: 41
Level: Critical
User: SYSTEM
OpCode: Info
Task Category: (63)
Keywords: (2)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Please help me narrow down what the problem is. I was thinking maybe I need a bigger power supply? Thanks.

 

[zigzag3143]

Hi, I have random freezing and don't know what it is. It completely stops responding and sometimes loops whatever sound is on at the time. The keyboard won't even respond when hitting num lock or caps lock. I've used memtest86+ 4.00 from a bootable cd and have no errors. What other tests should I run?
My system is custom built with -

MB - Newegg.com - ASUS M4A77TD AM3 AMD 770 ATX AMD Motherboard - AMD Motherboards

CPU - Newegg.com - AMD Phenom II X3 720 2.8GHz 3 x 512KB L2 Cache 6MB L3 Cache Socket AM3 95W Triple-Core Black Processor - Processors - Desktops

Memory - Newegg.com - Mushkin Enhanced Blackline 2GB (2 x 1GB) 240-Pin DDR3 SDRAM DDR3 1800 (PC3 14400) Dual Channel Kit Desktop Memory Model 996602 - Desktop Memory

Power Supply - Newegg.com - Rosewill Stallion Series RD450-2-SB 450W ATX V2.2 Power Supply - Power Supplies

Hard Drive - Newegg.com - Western Digital Caviar Green WD6400AACS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive

Video Card - Amazon.com: MSI N250GTS Twin Frozr 1G OC - Graphics adapter - GF GTS 250 - PCI Express 2.0 x16 - 1 GB GDDR3 - DVI ( HDCP ) - HDTV out: Electronics - I got this from newegg but i couldn't find it on their so here it is on amazon.

It only seems to happen when playing a game and usually within the first 15 minutes of starting it up. I played dirt2 and sacred 2 so far on my computer and they both freeze up almost every time. When checking the event log it says:

Log Name: System
Source: Kernel-Power
Event ID: 41
Level: Critical
User: SYSTEM
OpCode: Info
Task Category: (63)
Keywords: (2)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Please help me narrow down what the problem is. I was thinking maybe I need a bigger power supply? Thanks.

Hi and welcome

event id 41 means "

A. Event ID 41 appears on systems with multiple CPUs if the CPUs have different stepping levels. The text in the event log will be:
"The CPUs in this multiprocessor system are not all the same revision level. To use all processors, the operating system restricts itself to the features of the least capable processor in the system. Should problems occur with this system, contact the CPU manufacturer to see if this mix of processors is supported."
Best bet upgrade BIOS.


also run a system file check by typing cmd in search>right click and run as admin>then sfc /scannow


Let us know if you need help


Ken J+

 

[Bshipper]

Thanks for responding so quickly. when I went to look for a bios upgrade on the asus website the only M4A77TD board is pro and it looks a lot different than mine. When i tried the system scan thing like you suggested sfc /scannow, it froze at 15% , will try again. Also i forgot to report that my memory is supposed to be ddr3 1800 with timings 8-8-7-20. when I performed memtest it says ram is ddr1333 with timing 9-9-9-24. the board also says it supports ddr1800 but when i went to look at the ram setting in bios it only goes up to 1600. I haven't changed anything yet in bios. Where can I look for a bios upgrade since i can't find one on the manufacturers website?
Thanks.

 

[zigzag3143]

Thanks for responding so quickly. when I went to look for a bios upgrade on the asus website the only M4A77TD board is pro and it looks a lot different than mine. When i tried the system scan thing like you suggested sfc /scannow, it froze at 15% , will try again. Also i forgot to report that my memory is supposed to be ddr3 1800 with timings 8-8-7-20. when I performed memtest it says ram is ddr1333 with timing 9-9-9-24. the board also says it supports ddr1800 but when i went to look at the ram setting in bios it only goes up to 1600. I haven't changed anything yet in bios. Where can I look for a bios upgrade since i can't find one on the manufacturers website?
Thanks.

Ouch

First revert to stock every where. you may not need bios just not to change, or OC. I see so many problems with OC (as someone who examines BSODs) Most 64 bit, most memory, abt half from voltage changes or OC.

when back at stock, check the problem again.

let us know

Ken JM

 

[Bshipper]

oh i haven't changed anything in bios. i just looked at what the options were, i normally leave everthing at stock because of problems with O.C. So Everything is set to auto like it was when I built it on christmas eve.
Well i rebooted the computer and was able to run sfc /scannow and it completed and says "Windows resource Protection did not find any integrity violations."
So what can I do to find a bios upgrade since i can't find the board on the asus website?

 

[computersplus]

Power Supply

I would like to add that the power supply you have is really not enough power supply for the video card you are using the video card you have requires a minimum 450 watt power supply with a single +12 rail delivering 24 amps of current

The Rosewill you have is a dual +12 rail model with 14 amps on rail one and 16 amps on rail two and the wattage rating is 450 watts max who know what the continuous rating is and the dual +12 volt rail design does not allow for using the combined amperage of those two rails so you are left starving your video card for power.


You would be better served with something like this Corsair witch is rated at 650 watts and has a single +12 rail that delivers 52 amps of current plus it's 80% plus efficiency certified and carries a 5 year warranty and is only $40 more than the one you have never skimp on a power supply.

Newegg.com - CORSAIR CMPSU-650TX 650W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS Certified Active PFC Compatible with Core i7 Power Supply - Power Supplies

 

[Bshipper]

alright so my computer started freezing on bootup and i couldn't test it or boot into anything so i decided to try reformatting and reinstalling windows. During install it froze up and so i put in a friends 550w rosewill power supply after i read computersplus post and it still freezes during install.

 

[computersplus]

Ram

have you checked your ram?

Also in the bios for SATA controller turn off AHCI and use IDE mode

 

[computersplus]

Ram

the mushkin ram your using is not on the qualified vendor list for compatible ram for that board.

 

[Bshipper]

yes i've tested ram with memtest and the windows memory diagnostic thing and no errors. the windows install seems to be working...randomly...right now but i will try that ahci thing if it freezes up again. Thanks

 

[Bshipper]

just because it's not on the qualified vendor list for compatible ram doesn't mean that it won't work, i don't think that's my problem

 

[computersplus]

Try This

try turning off AMD External Event service I just helped someone else with a problem like yours and this appeared to fix the issue

 

[computersplus]

Ram Voltage

did you check for proper ram voltage sometimes the board will not set the proper ram voltage i have seen it undervolt the ram and cause this issue as well

 

[computersplus]

Something Else

something else that you might consider is the SATA cables I went through a stint awhile back with Biostar they used to send red SATA cables with their boards then all of the sudden they started coming with the yellowish cables that were not only different in color but the material at least of the outside sheathing was different less flexible..... anyway I got about 4 or 5 boards over the course of a couple months that started having issue like yours and as a diagnostic step when I am faced with weird stuff like that I always replace the data cables learned that a long time ago anyway that's what the problem was it's easy to overlook cables and SATA cables don't like being bent into hard angles leave them as straight as possible or get ones with angles plugs

 

[Bshipper]

ok so it finally installed windows 7 and everything is working fine only when i change the timings on the ram to 8-8-7-20 like it's supposed to be but i can't get it to work above 1333 and the ram is supposed to be 1800. I also manually set the voltage to 1.86, the ram says 1.85-1.95 so maybe that's what did it. If it freezes again i'll post again but it seems to be working.

 

[computersplus]

OK

Ok if you up the voltage a little more you may get it to run at full speed

 

[Bshipper]

nope i tried upping the voltage and upping the speed, but it only seems to work at 1333
Thanks for the help

 

[computersplus]

Overclocking

are you overclocking?

 

[computersplus]

Ram Voltage

I usually overvolt the ram your max is 1.95 I would set it at 2.0

 

[computersplus]

CPUZ

Try this see what it says post screenshots if possible

CPUID