Solved windows 7 64 bit trojan

[cj5jeep80]

hello,
I need help getting rid of a trojan i downloaded last night. It came disguised as an mp3 song. The moment I click on it my gateway computer shut down and began to reboot.the reboot process takes about 7 mins to get from a black screen to windows welcome screen only to flash a description of the problem and then crashes back to a black screen and starts all over again. I have taken a photo of the description and details screen for you to look at. Also I tried downloading a recovery disc from windows 7 from a friends laptop, but after popping it in my Gateway the same thing happens all over again. any advice would be helpful
thanking you in advance


500 - Internal server error. I can't seem to include my picture keep getting this error

 

[Jonathan_King]

Hello,

Try booting up in Safe Mode; does the problem exist there too?

Also, boot up the repair disc you created, and try a system restore.

You can also try some bootable malware scans, such as F-Secure.

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/rescue-cd/

 

[cj5jeep80]

thx real fast response I'm hitting f8 and nothing it take awhile but it manages to reach the blue windows welcome screen and sometime it will show the desktop and all my icons, but will crash right away and start over again, all the while I'm pressing f8 and nothing happens

 

[Jonathan_King]

Try an unorthodox tactic; let Windows start loading, and before it BSODs, hold down the power button until it shuts off. When it reboots, it may ask you how you want to start Windows, including the option of Safe Mode.

If it doesn't show the screen I am describing, try playing around with different times. Wait for it to pass the boot logo before shutting down, etc.

 

[cj5jeep80]

k I'll try be back soon thx a bunch

 

[cj5jeep80]

no nothing 11 heres more or less what the message says...
a problem was detected and windows has been shut down to prevent damage
Tech information... stop: 0x0000000D1 (0x00000000772e4fe0.0x0000000000000002.0x0000000000000002.0xfffff880012b0777)
1astor.sys - address fffff88001280777 base at fffff8800125e000. datest amp4b47a73b

collecting data for crash dump
initalizing disc for crash dump
beginning dump of physical memory
dumping physical memory to disk

any ideas? thx

 

[Jonathan_King]

Be sure to power off before the computer reaches the BSOD.

From the looks of the log you posted, I suggest you try repairing your MBR. Boot to the repair disc, and open a command prompt. Enter the following:

bootrec /fixmbr

Reboot, and see if that helps. If not, boot to the repair disc again, and run a startup repair.

 

[cj5jeep80]

thx Johnathon but I can't seem to do anything with this comp it just goes through those paces and then starts over again leaving me with no control at all I'll keep trying and get back to you soon thx for all your help brb

 

[diehrd]

Sounds to me like your making a file down load into a Trojan when it sounds like you had a hardware issue. I would boot into bios by holding down the delete key and see if the drives and temps and voltages are all ok.

 

[cj5jeep80]

hi no sorry holding down the delete button doesw nothing

 

[diehrd]

One of your keys, f2 , delete some key will bring you to the bios .. Find out which one and try it.

 

[Jonathan_King]

Power off the computer completely; during the BIOS POST, press F11 and F12 to access the popup boot menu. When it appears, select the CD drive to boot from.

 

[cj5jeep80]

no... I can't get this thing to detect a disc, enter safe mode boot mode nothing just keeps repeating as i described above... I'm losin' it lol

 

[diehrd]

Push power button and RIGHT away hit delete or f11 or f12 .. DO NOT wait for it to begin to boot into windows

 

[cj5jeep80]

now I've pressed the power on but no signal to my monitor for the past 5 mins cpu light blinking monitor says no signal

 

[Jonathan_King]

That sounds like a hardware problem. Are you comfortable working inside of your computer? If not, you may ask a knowledgeable friend for help. If you want, we can walk you through it.

Try taking out the video card, and connecting to the onboard graphics, if you have them. If you don't have onboard graphics, reseat the RAM and video card.

Also, check the monitor cable, make sure it is screwed in tight.

 

[cj5jeep80]

i can try that I do have onboard video but this was surely a virus i downloaded last night I know for sure as I have checked it today with my friends laptop it was a song with 3 virus warnings in the comments that i failed to read
and as soon as i opened it the computer went to a black screen and began this non-sense. It's only since I tried powerring off and on again that now it wont boot at all just blinking pcu light no signal

 

[Jonathan_King]

Well a normal virus can't cause the issues you are having. I have never heard of a virus that can corrupt the virus, but it is not unreasonable to imagine one exists somewhere.

Let's do all we can from a hardware side first. Give the onboard a try, and also reseat the RAM.

 

[cj5jeep80]

sorry my bad i've been doing this on my hdmi tv monitor i just now plugged in gateway monitor and it allows me into safe mode sorry please walk me through this i just clicked on safe mode and its booting

 

[cj5jeep80]

seems to do the same thing in safe mode flashes the same screen then goes off driver less than or more?????