Windows 7 build 7601, Not genuine

[Mattino]

Hi so I got a new computer about a month ago, no problems untill out of nowhere my background changed to a black screen with "Windows 7 build 7601 This copy of windows is not genuine"
Now I have no idea what to do...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {65B82726-0C10-42EA-9F26-FC4B67C1D3E0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{65B82726-0C10-42EA-9F26-FC4B67C1D3E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-367369891-1428305009-3573633999</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7641</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.9</Version><SMBIOSVersion major="2" minor="6"/><Date>20120323000000.000000+000</Date></BIOS><HWID>4DB43C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-2057-7601.0000-3132012
Installation ID: 002393891604994864521591557413919171764666655070024012
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVQJG
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 08/11/2012 16:29:12

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:8:2012 15:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAHKIcuOItEDMYmZigVPJYNgCsULCcY3YNFA8=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			7641MS		A7641100
  FACP			7641MS		A7641100
  HPET			7641MS		OEMHPET 
  MCFG			7641MS		OEMMCFG 
  OEMB			7641MS		A7641100
  SSDT			A M I 		POWERNOW

 

[pjhutch]

You need to ensure that you have a unqiue and valid product key, you can enter it via the System Control panel and click on 'Change Product Key'. More information see Protect Yourself from Piracy

 

[Golden]

Unless I'm mistaken, this looks like an ACER OEM installation on a retail motherboard - an attempt at a counterfeit installation.

Where did you purchase your PC? Second hand? Ebay? Does the PC have a COA sticker attached to the side of the case?

 

[Mattino]

I got my PC from ebay. I don't think its second hand, but It did come with a COA sticker however I was unable to find a product key anywhere in my packaging.
I did try searching for a fix before posting here so i "may" have done something i probibly shouldn't have"

 

[Golden]

Check the COA sticker - is there a 25 character key on it? ( Do NOT post that key here). What version of Windows 7 is referenced on the COA sticker?

 

[Mattino]

The CoA sticker just says "You are required to affix this Certificate of authenticity to the exterior of the PC"
No 25 character key or anything.

 

[myzoneajay]

Mattino you can use these commands:
Open command prompt (admin mode)
type-- slmgr.vbs /rilc
a pop up will appear, close it. then type
slmgr.vbs /ato
Check these commands if your system activates then okay otherwise reply here & we will try more resolutions.

 

[Mattino]

Tried what you said but it failed to activate.

 

[Golden]

You should have a sticker that looks similar to this (obviously for Windows 7 Home Premium), with a 25 character Product key on it.

 

[Mattino]

I havn't been able to find anything that looks like that. I think i'll try contacting the person who I brought my PC from tomorrow and see where that gets me.

 

[Golden]

Did you receive any leaflets, manuals etc.? Check on that?

Since this is clearly an OEM installation, you MUST have a COA sticker - without that, your installation can never be genuine.

Let us know if you need more help.

 

[NoelDP]

The installation is counterfeit
It's an ASUS Key on an MSI retail motherboard.
Demand satisfaction from the vendor - threats of action through Trading Standards, the Police, the OFT, eBay, and MS will often bring results. - but do NOT just acept a new emailed Key, as it will be as bogus as the first.
Demand a refund of at least £60 towards the cost of purchasing a valid Windows license.