windows 7 cant detect external hard drive

[theawkwardzolu]

hello, im new here. ive a problem with my external hard disk. im using 64-bit windows 7 ultimate. and i have a imation hard disk (i dont remember any details about it tho). i still can hear the normal sound it produced but the problem is, it didnt show up in the 'my computer'

help me please!
thanks
(sorry for the bad english tho)

 

[maxie]

Hi and welcome to the Forums ..... Does it show up in Device Manager or in Disk Management ? Have you tried using it in different ports?

 

[theawkwardzolu]

yes, ive tried using different ports but nothing happened

 

[maxie]

Can you answer my questions please ...... Does it show up in Device Manager or in Disk Management ?

 

[theawkwardzolu]

oh. sorry. no. it does not show up in disk management

 

[maxie]

Is there some one else s computer that you could try the drive on? How long have you had the Drive ?....
And when was the last time it worked ?

 

[archer]

as you are saying that it is making a sound, that means it is getting power. But, it is not showing up in disk management even. That can be an issue with the cable that you are using to connect or the port to which you are connecting to. Try a different cable. You have already tried ports.

 

[theawkwardzolu]

maxie : i already tried using other laptops but it didnt show up

archer : i already tried a different cable. maybe the cable is broke?

 

[maxie]

Does the drive light up when plugged in ?

 

[archer]

maxie : i already tried using other laptops but it didnt show up

archer : i already tried a different cable. maybe the cable is broke?

Let me share something that happened with me...I tried 5 cables and was not able to get the power on my external DVD player....So yes, the cable can be an issue.

 

[theawkwardzolu]

maxie : yes the drive light up when plugged in

archer : hm

 

[archer]

So, Drive lights up...and you have checked with other cables as well...let's try this before you return the device...try it on other PC. If it is not working there as well...RMA, if the device is under warranty.

 

[Golden]

oh. sorry. no. it does not show up in disk management

Hi,

It sounds to me like a simple case of it not being able to use the drive letter since its assigned elsewhere, but I would have expected it to show in Disk Management. Do you mind if we double check? Please follow the suggestions in this tutorial:

http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Regards,
Golden

 

[theawkwardzolu]

archer : ill try doing it
golden : ive checked it before but ill try it again

 

[jumanji]

Hi the awkwardzolu,

Is your computer able to see and use other external drives? If the answer is "yes", then your external drive is definitely faulty. If the problem drive repeats the same problem on another working computer that would double-confirm it.

Your options in that case will be 1. to return it to the vendor/manufacturer and get a replacement if still under warranty. 2. to remove the HDD from the external casing, hook it up as an internal drive on the PC and check whether it performs. If it performs, it is your good luck. The HDD is OK. You can put it into another external case and use it.

If it does not work, end of the story. ( Some people try to get the same electronics interface card in the HDD, replace it and check whether that was faulty, but it is a long call for a normal user and also results are not guaranteed.)

 

[theawkwardzolu]

golden : ive already checked it. but no, it does not show up in the disk management.
archer : no. but ill try connecting it using a well-functioned cable
jumanji: ill ask my brother about the warranty because he gave the hard disk to me.

 

[archer]

golden : ive already checked it. but no, it does not show up in the disk management.
archer : no. but ill try connecting it using a well-functioned cable
jumanji: ill ask my brother about the warranty because he gave the hard disk to me.

just try with a cable that is already attached to some other device and is functioning...