Windows 7 cd/dvd drive not working after custom install

[ericwoo]

Hi everyone, I did a custom install of windows 7. After this happened, my cd/dvd drive is not working.

Does anyone know what the problem would be?

I tried uninstalling it and having my computer reinstall it. It seems like it wants to install a windows vista drive or something.

 

[FaberTech]

64 bit or 32 bit windows 7?

what is the model of your dvd drive? you may be able to find it in [msinfo32.exe under components, cd-rom] or [device manager under DVD/CD-ROM Drivers]. otherwise you can read it off the drive itself or the box it came in.

have you tried to download the driver from the manufacture website?

 

[ericwoo]

Its a 64 bit Windows 7 Home Premium (x64). The drive is
hp DVDRAM GT20L SCSI CdRom Device, but I can't find it anywhere. Do you know where this would be?

 

[FaberTech]

sorry forgot to ask is this a laptop, desktop, custom pc, etc. if its a laptop or desktop, could you provide the model of that as well.

will be back later. going to get some grub

 

[ericwoo]

opps- sorry. Laptop.

Hewlett-Packard HP Pavilion dv4 Notebook PC

 

[FaberTech]

dv4- what? could you please post the whole model number at the bottom of the laptop?

 

[ericwoo]

039c200002241310000020000