Windows 7 explorer.exe crashes when right click, "shlwapi.dll " .....

[wilfriedd]

Windows 7 explorer.exe crashes when right click, "shlwapi.dll " .....

Hello , I'm A bit Disappointed !! ( First of all, I speak only french so I will try the best to explain In english correctly)

I've a problem since 2 days , when I try to right click in the explorer window (right click on c: or other support), I got a error which involve " explorer.exe "..... And when I look for the details, it says "shlwapi.dll" sometimes, other times " shell32.dll" ... and sometimes no problem like Now ..

when it freezes ,it tells me to restart the explorer.exe , and when I select it, explorer.exe starts normally (it causes no CPU LOAD like 90% or more).. I've tried

1°)Sfc /scannow (no error )
2°) Repair Windows (No error)

3°) Checked for viruses (no virus) ,

4°) Scandisk (found some errors and repaired , but still no works)

This problem appears suddently .....And I noticed one thing , I dont know if its related with this problem,

**When I restarted windows , the First screen (with Names of disk ,name of Motherboard) appears "Pixelated" ...... and I could't read anything... So I shut down my computer and restarted , it powers on for 2 seconds and shut down alone....then it does again for 2 seconds and then shut down....5 times....I unplugged my Pc , cleaned etc......But it does it again 2 times, the third time started normally .. thank you

Ps : still no problem with explorer.exe when I right click for the moment :-(

EDIT: it does it again !!!!!!!!!!!!!! "shlwapi.dll" INVOlved

 

[mach04]

Hello,
You might have a look at this thread or I should say a tutorial explaining how to solve crashes with explorer.exe. http://www.sevenforums.com/crash-lockup-debug-how/104768-troubleshooting-explorer-exe-crashing-issues.html
Hope this help.

 

[wilfriedd]

Thx !! but i can't follow STEP 3 : I GOT this message

wilfriedd, you do not have permission to access this page. This could be due to one of several reasons:

1. The page has been removed.
2. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
3. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

 

[Gary]

Fix a corrupted user profile

Try the above.

 

[wilfriedd]

Heyyyyyyyyyyyyyyyyy I followed correctly STEP 1 and i found 1 shell Causing this crash!! But there is something disturbing , when i enabled it to see if it crashes again, then nothing happened...... What can i do?? there is no crash anymore, but all Shells are enabled Now...