Windows 7 Freezing up online

[mike63]

I built a new computer a few months ago with Windows 7 64 bit edition. It was running fine for awhile but over the last week or so It has been frequently freezing when I am online browsing with IE or playing online games. It lasts anywhere from a few seconds to around 30 seconds and is quite annoying. I have an ATI Radeon HD 5700 and an Asus MB M4A785M MB. The Processor is an AMD Phenom II X4 955 3.2 Gand I have 4 GB of Ram.

I have updated Windows 7 and have the latest driver for my Radeon (driver is 8,702.0.0). I have also updated the Network Adapter I work for Verizon and have tested my DSL connection and its fine. I ran a DVD thru the computer and it ran fine.

When the Problem is happening I try to look at Task Manager, Sometimes I can see it and sometimes it will not come up but when I do have access to it does not indicate any problems.

Any help would be greatly appreciated

 

[Product FRED]

Have you done an anti-virus scan? If you haven't, I highly recommend using Malwarebytes' Anti-Malware. It's very through.

 

[mike63]

I had run Avira but I downloaded and ran Malawarebytes. it found nothing and the problem still exists.

It happens at random times, Browsing the Net thru IE or online gaming. Whether or not the content is graphics intensive does not seems to be relevant.

 

[mike63]

I have also run ChkDSK /F and have been running memtest all night and they are not finding any errors.

Any help is greatly appreciated at this point!

 

[MadMaxData]

Try changing your power option plan to high performance. Windows 7 has a bug that does not give hardware the proper voltage under the power saving plans.

 

[mike63]

I changed my power options and still no luck

 

[mike63]

Bump! Please I am really desperate here

 

[Product FRED]

I just realized, I built the EXACT same rig as you, except I have the 3.0GHz Phenom II X4 and I use a GeForce 9400GT. It could just be your video drivers man. Are you running a hybrid crossfire? If it's not your drives, you probably have something hidden running, like spyware.

 

[mike63]

This is the Video card I am using

HIS H577FN1GD Radeon HD 5770 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card -

I have updated the drivers and run Malware and Avira and have not found any spyware or registry issues.

I have beginning to think this is a video card issue and have sent an email to HIS. When the computer is freezing up, whether gaming or simple Browsing, It is sometimes impossible to bring up things like Task Manager too. The Reliability monitor is not usually seeing a problem except for a few "Video hardware Errors"!

I am stumped? Anyone know if these cards are having issues. I have not altered it in any way, thanks

 

[Product FRED]

Now that I think about it, it sounds a lot like overheating. Take a look at this thread: http://www.sevenforums.com/graphic-cards/38277-windows-7-radeon-hd-5770-a.html

First, try taking out the card and switching to the onboard Radeon HD 4200. If that works, it's definitely the card. To verify it's overheating, put the card back in and try leaving the case open and having a fan blowing cool air towards it. If it runs smoother, it's an overheating issue.

 

[zigzag3143]

This is the Video card I am using

HIS H577FN1GD Radeon HD 5770 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card -

I have updated the drivers and run Malware and Avira and have not found any spyware or registry issues.

I have beginning to think this is a video card issue and have sent an email to HIS. When the computer is freezing up, whether gaming or simple Browsing, It is sometimes impossible to bring up things like Task Manager too. The Reliability monitor is not usually seeing a problem except for a few "Video hardware Errors"!

I am stumped? Anyone know if these cards are having issues. I have not altered it in any way, thanks

Mike

there are many things it can be. heat, video ram, hardware, etc.

First steo-- go into event viewer (type eventvwr in search).

Go to the window log>application tab

look for critical errors (they have red in the left hand column) that have app crash, app hang, etc in them.

When you find them note the event ID and source code and tell us what they are


let us know if you need help

Ken

 

[mike63]

I shut off the computer for a 1/2 hour and opened the case and ran the fan. I restarted the computer and began playing an online game and it seized up really badly after about 11 minutes (with the fan still on it). per Speedfan the core temp was 32C.

The game I was running at the time was LOTRO the high res version but this also happens with simple browsing

 

[zigzag3143]

I shut off the computer for a 1/2 hour and opened the case and ran the fan. I restarted the computer and began playing an online game and it seized up really badly after about 11 minutes (with the fan still on it). per Speedfan the core temp was 32C.

The game I was running at the time was LOTRO the high res version but this also happens with simple browsing

Is it the fan that is making the noise?

 

[mike63]

No noise I ran a personal fan on the system. System is actually pretty quiet. I am going to post the major components of my rig

Antec Sonata III 500 Black 0.8mm cold rolled steel ATX Mid Tower Computer Case 500W Power Supply

HIS H577FN1GD Radeon HD 5770 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card

ASUS M4A785-M AM3/AM2+/AM2 AMD 785G HDMI Micro ATX AMD Motherboard

G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory Model F2-8500CL5D-4GBPK

AMD Phenom II X4 955 Black Edition Deneb 3.2GHz Socket AM3 125W Quad-Core Processor Model HDZ955FBGMBOX

 

[MadMaxData]

Out of curiosity, have you tried browsing with the "no addons" version of IE? If not, give that a try once. You can run it by navigating to All Programs>> Accessories>> System Tools>> Internet Explorer (No Add-Ons). If you don't have any problems with that version, then you most likely have an ActiveX issue, or your running a corrupted BHO (Browser Helper Object). Let us know if that helps.

Max

 

[mike63]

Unfortunately that did not help either, still got freezes. I tried running games without IE8 in the background in a few days ago and it did niot work. The no Add-ons version did not work either. Even froze for about 10 seconds while browsing and 2 big freeze ups while running LOTRO

 

[Product FRED]

Unfortunately that did not help either, still got freezes. I tried running games without IE8 in the background in a few days ago and it did niot work. The no Add-ons version did not work either. Even froze for about 10 seconds while browsing and 2 big freeze ups while running LOTRO

I don't know man, those graphical hiccups sound like symptoms from overheating. This video demonstrates the same principle, except on a CPU. This is what could be happening to your GPU.

http://www.youtube.com/watch?v=A4l8aQ07yvU

 

[mike63]

Earlier it was suggested it might be overheating so I shut it off for 1/2 hour, Opened the cover, and put a personal fan on it. Ran it for 10 minutes and got a serious freezeup. I am using Speedfan and the Core was only 32C then. Is there a more effective way of Checking for Overheating???

It is possible I just got a bad graphics card or CPU? have an email into HIS but they have not got back to me yet

 

[Product FRED]

Earlier it was suggested it might be overheating so I shut it off for 1/2 hour, Opened the cover, and put a personal fan on it. Ran it for 10 minutes and got a serious freezeup. I am using Speedfan and the Core was only 32C then. Is there a more effective way of Checking for Overheating???

It is possible I just got a bad graphics card or CPU? have an email into HIS but they have not got back to me yet

I would think it's a bad GPU more likely than a CPU. If you had a bad CPU, Windows would warn you and possibly BSOD all the time.

 

[MadMaxData]

YouTube - cpu no heatsink

OMG!!! That's the stupidest thing I've ever seen. Nothing like toasting a perfectly good CPU. It broght tears to my eyes....LOL