Windows 7 frozen

[Crystal90605]

So my grandmother has Windows 7 on her Dell laptop and it kept asking for Windows 10 upgrade so she clicked ok but now can't get into it we don't have a Windows 10 disk and Windows 7 already came in the machine so you don't have a disc for that either I can get into safe mode but then it's frozen and won't let me log in please help. The last picture is in safe mode but the entire screen is Frozen

 

[ThrashZone]

Hi and welcome to SevenForums,
I suppose first you should recover at least her personal files
You can use either of these linux tutorials
http://www.sevenforums.com/software/198909-lucid-puppy-way-recover-files-non-bootable-computer.html

http://www.sevenforums.com/tutorials/287439-emergency-kit-save-your-files-dead-os.html

You can get either iso files for either win-10 or the version of 7 you had if you can tell use exactly what that was 7 home premium 32 or 64 bit and the language you need

10 is downloadable here
https://www.microsoft.com/en-us/software-download/techbench
https://www.microsoft.com/en-us/software-download/windows10

7 is a little more trickier but you can do it yourself
Download Windows 7 and 8.1 ISO Images from Microsoft - gHacks Tech News