Windows 7 Home Premium x64 Internet Explorer 9 won't open ....

[Theoutdoorsman]

I can not open IE 9. No error messages are displayed to give me any clues as to what is going on. I tried installing Google Chrome and, like IE 9, it will not open either. Currently, I can only get Firefox to open. I have scanned the laptop using ESET's online scanner, which found nothing. I also scanned with MSE with the same results. No infections of any form are found. Any thoughts as to what I can do to further troubleshoot this issue? Many thanks in advance for any and all assistance.

 

[Theoutdoorsman]

I might also mention, SuperantiSpyware was also used to scan the pc and, like the others, also found no problems. I am stumped ....

 

[Theoutdoorsman]

Anyone want to take a stab at this?

 

[ignatzatsonic]

Only the most generic ideas:

System Restore to a date prior to the first occurrence of the problem.

SFC /scannow from an elevated command prompt.

Repair installs.

Further malware scans.

etc. But it's peculiar that Firefox will open, but Chrome and IE won't.

 

[Theoutdoorsman]

*** But it's peculiar that Firefox will open, but Chrome and IE won't. ***


My point exactly. That is why I came here hoping someone could offer some assistance without recommending I turn to restore points. I'll try system file check, we'll see if anything turns up.

 

[Theoutdoorsman]

System File Check found corrupt files and fixed them. Still, IE9 will not open. Neither will Chrome. Weird, huh?

 

[stve]

Open programs & features & on the left at the top select view installed updates then uninstall Windows Explorer 9 & your PC should have IE8 back.
Check windows updates for IE9.

 

[Theoutdoorsman]

No go.

"An error occurred. Not all updates were successfully uninstalled."

 

[Theoutdoorsman]

Apparently, IE9 was not installed. However, I did finally download and install IE9, but the problem persists. What the heck? I really don't want to reinstall Windows!



Following the advice within this link

Nothing happens when you click a link in Internet Explorer

I am unable to register the four files listed. I get an error: "The module was loaded, but the entry- point DllRegistry Server was not found. Make sure it is a valid DLL or OCX file and then try again."

 

[cluberti]

Can you download and run procmon, and then attempt to open IE. Once you are sure it's "failed" (wait a few seconds), go to the Process Monitor window and save the log (the default name is logfile.pml). Compress that file once saved and upload here (or a file sharing site if it gets too large) and I may be able to tell you what's happening.