Windows 7 minidumps, crashing during Overwatch.

[rocketsarego]

Hi, I was wondering if I could have some help here. I am usually okay at diagnosing problems but this is eluding me.

I was playing Overwatch, and it crashed, black screen, and the system rebooted. I get the message below. I started playing again, and after 10 mins, it happened again. It did it 3 times in a row about about 15 - 20 mins of playing.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80113B71C0
BCP2: FFFFF88005131C30
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091216-5210-01.dmp
C:\Users\lithilk\AppData\Local\Temp\WER-33883-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I've attached the DM Log from DM Log Collecter, entitled Pyrrhic etc.zip.

 

[BorisTheAnimal]

Hello rocketsarego and welcome to 7 Forums!

The BugCheck 0x116 is a video TDR error, an attempt to reset the display driver and recover from a timeout failed.

The faulting module was nvlddmkm.sys and as we can see below you are running a very old driver.

[COLOR=Red]25/08/2015[/COLOR] 14:34:37    C:\Windows\system32\DRIVERS\nvlddmkm.sys

You need to uninstall the drivers with DDU:

Display Driver Uninstaller Download version 17.0.1.1

It is recommended to be in Safe Mode when using DDU, here's a tutorial if needed:

http://www.sevenforums.com/tutorials/69585-safe-mode.html

And after that you can run CCleaner to clean out anything that is left:

https://www.piriform.com/ccleaner/download

And then install the latest drivers from here:

Drivers | GeForce

Cheers, Boris

 

[rocketsarego]

Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.

 

[BorisTheAnimal]

Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.

Hi, how did it fare for you?