Cisco Unity Application Suite Crashing during launch - Win 7

[aahmed]

Hi Everyone,

First of all just wanted to say how awesome its is to be part of the forum and supporting Windows 7!

I have an issue with loading up Cisco Unity Application Suite on windows 7, whenever i try to launch the program i get the windows 7 generic error "Unity Application Suite has crashed".

Now I have the dump report windows gave me:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: Unity.exe
Application Version: 5.0.0.0
Application Timestamp: 4bde9894
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e2111c0
Exception Code: e0434f4d
Exception Offset: 0000d36f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

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I tried running in compatibility modes, no luck there.

Any ideas??

Kind regards,

Ainul.

 

[Vir Gnarus]

Having a fault on kernelbase.dll is a very common issue that can stem from many things.

First thing is that this is most likely a .NET application. You'll want to try and update and install any appropriate version of .NET. Also, make sure that the application officially supports Windows 7. If it isn't, then this may very well be a compatibility issue that cannot be resolved using the Compatibility options. Lastly, of course, check to see if there's an updated version of the Cisco Unity software you're referring too.

I would typically ask for a crashdump, but seeing as this is a .NET application, you'll need to set up some things in order for Windows to produce a good solid crashdump of it. Just go through the basic troubleshooting recommendations I just offered and if those don't work we'll continue further.