after several years this morning, I got a black screen with a message saying the OS was not genuine. It is I have the retail upgrade disk in front of me. I upgraded from Vista. I tried several of the recommendations in various threads here all to no avail.
The activation application gives the error 0x80070005 "access denied" regardless of whether I try online activation or by phone. I even spent over an hour with MS tech support after I tried to activate by phone. They all agreed that my product key is good and they took remote control and tried a few things that didn't work. I've got a call scheduled tomorrow night with the next level of tech. Also my Office 2010 applications refuse to run with the following error: "...cannot verify license for this product....repair via control panel..." I did that as well and still get the same error. Don't think this is coincidental...
Any advice would be much appreciated. I backed up all "user" files just last night as well (coincident?) I'll start new if I have to but would rather not.
The activation application gives the error 0x80070005 "access denied" regardless of whether I try online activation or by phone. I even spent over an hour with MS tech support after I tried to activate by phone. They all agreed that my product key is good and they took remote control and tried a few things that didn't work. I've got a call scheduled tomorrow night with the next level of tech. Also my Office 2010 applications refuse to run with the following error: "...cannot verify license for this product....repair via control panel..." I did that as well and still get the same error. Don't think this is coincidental...
Any advice would be much appreciated. I backed up all "user" files just last night as well (coincident?) I'll start new if I have to but would rather not.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-823HQ-YGCW7-TH484
Windows Product Key Hash: AIqG1mgMAz80LMUia4j5NC/G9RU=
Windows Product ID: 00359-031-8140825-85216
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FFFF08FB-3E41-4722-8CD8-D5500D6421A5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FFFF08FB-3E41-4722-8CD8-D5500D6421A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TH484</PKey><PID>00359-031-8140825-85216</PID><PIDType>5</PIDType><SID>S-1-5-21-2396036988-76090470-4057550851</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090825000000.000000+000</Date></BIOS><HWID>E7973007018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>AS09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:10:2015 16:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAMAAAABAAEAAgAEAAAAAQABAAEAln1omTnjdxaw2xrYBoepBqrymogm2L6kncLmaExY
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 082509 APIC1243
FACP 082509 FACP1243
HPET 082509 OEMHPET
MCFG 082509 OEMMCFG
SLIC DELL AS09
OEMB 082509 OEMB1243
GSCI 082509 GMCHSCI
SSDT DpgPmm CpuPmMy Computer
At a glance
Windows 7 Home Premium x64
- Computer type
- PC/Desktop
- OS
- Windows 7 Home Premium x64
