Windows 7 not genuine, error ox8004fe21

Peter74 · Mar 2, 2013

Windows reports after about 3 years frequently that it isn't genuine.
This is the MGADIAG report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514
Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id105123086402340923189651668983802762260514172736214424
URL van processorcertificaat: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
URL van computercertificaat: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
URL van gebruikte licentie: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
URL van productcodecertificaat: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2-3-2013 14:39:42
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLRJp+kKgzKA6Yj3+A4JQFLjw/Fxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   _ASUS_  Notebook
  FACP   _ASUS_  Notebook
  DBGP   _ASUS_  Notebook
  HPET   _ASUS_  Notebook
  MCFG   _ASUS_  Notebook
  ECDT   _ASUS_  Notebook
  SLIC   _ASUS_  Notebook
  SSDT   PmRef  CpuPm

How to solve this?

Regards, Peter

NoelDP · Mar 2, 2013

Vistalizator, Multilingual users and Validation problems.

should help

Peter74 · Mar 2, 2013

Hi Noel,

Thanks for your reply.

I have looked at the site you posted and checked the MUI registry setting mentioned at Warning message when multilingual user interface (MUI) pack is installed in incorrect edition of Windows 7: "This copy of Windows is not genuine".
There is only one listed: nl-NL

This computer is an ASUS laptop, bought in The Netherlands and used with the Dutch language pack only.
This was never changed.

Best to contact Microsoft then?

Peter

NoelDP · Mar 3, 2013

Possibly

I'm intrigued, since you're the second person to have this problem with no apparent use of the hack.

Please run the following tools, and post the results.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply

Post a new MGADiag report with details of any error messages encountered.

Then.....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to a reply

Peter74 · Mar 3, 2013

Hi Noel,

I already used CHKDSK, SFC and CheckSUR.

Started them again:
I noticed that CHKDSK sometimes paused for about 10 seconds. Not sure if that might be a problem.
SFC finished without finding any problems.

Attached a rar of the CBS.log. (it's almost 12MB unpacked due to the earlier actions. The newest log actions starts at about 2013-03-03 12:56)

Below a new log of MGADIAG:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 13:34:19

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm

Still the same validation error code.

Regards, Peter

NoelDP · Mar 3, 2013

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes,

Run an MGADiag report, and post the result.

Then open Windows Updates, and run a Check for Updates.

Assuming some are found,
Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

Peter74 · Mar 3, 2013

New MGADIAG log:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 15:36:54

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm

Still the same result.

Windows Updates shows the same updates.
The oldest available update is KB2661254
Tried to install it but the resultcode is 8E5E0147

EDIT:
Below the logfile of C:\Windows\SoftwareDistribution\ReportingEvents.log:

Code:

{3873E30F-C459-40E8-8723-5DF49CFB0AD2}    2013-03-03 15:10:00:115+0100    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.
{DA8DFD01-80B5-418C-99F4-A29289BA601D}    2013-03-03 15:33:17:526+0100    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.
{D0F45A0F-6B54-41EE-BF34-9F2E7503D507}    2013-03-03 15:34:10:832+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{6A390EFF-643E-44E8-9AF9-E73C8C021FDA}    2013-03-03 15:34:22:766+0100    1    161    106    {49DDEC56-93F2-48E7-98AF-ECD54526D34C}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{F8C997B5-2722-4EAC-B02C-E7D510747482}    2013-03-03 15:34:24:778+0100    1    162    101    {0B595E59-CFEA-43BF-96E5-37F352D1CC40}    202    0    AutomaticUpdates    Success    Content Download    Download succeeded.
{61E388D5-D048-417C-B64A-B45833979321}    2013-03-03 15:34:25:121+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{FE16ED48-5447-4211-9B09-420E4390FED1}    2013-03-03 15:34:30:332+0100    1    161    106    {F92C8766-DA08-4E0D-841D-1F36D3270CD3}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{BC771119-2100-4E7F-BB78-1380517E9A37}    2013-03-03 15:34:30:737+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{3C4201D9-DC22-4769-8A37-5DC1523914F5}    2013-03-03 15:34:37:976+0100    1    161    106    {82D6547E-9F9C-47D8-8040-6A43E5A18C9E}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{AAC08BBF-9F99-4112-A0BA-3C7F2F5B9A2D}    2013-03-03 15:34:38:943+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{CFA3C488-701F-4D07-85F0-07789F641405}    2013-03-03 15:34:47:086+0100    1    161    106    {499FC6E1-F6DE-4E4C-B98D-41CA21BEE49B}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{7E80E56C-392E-40F1-9723-0AB1BF85A2D9}    2013-03-03 15:34:47:648+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{0B140861-6066-4498-9DE3-E40237182613}    2013-03-03 15:40:55:973+0100    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.
{9189E302-1740-4D57-9DBC-64F486D30615}    2013-03-03 15:41:08:952+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{160E8068-A52B-4D7E-B2D9-80CB12215066}    2013-03-03 15:41:10:247+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{39DBC39C-4DD6-4C8B-9332-7F5D1B6DE72B}    2013-03-03 15:41:19:966+0100    1    161    106    {49DDEC56-93F2-48E7-98AF-ECD54526D34C}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{7A05A4E6-559E-4895-B9BC-7B84E7615E43}    2013-03-03 15:41:20:465+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{DDFC96CC-9049-48F7-8A96-0E3989227192}    2013-03-03 15:41:25:441+0100    1    161    106    {F92C8766-DA08-4E0D-841D-1F36D3270CD3}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{E0A41146-A526-4693-A77B-63FD2BFD8B64}    2013-03-03 15:41:25:488+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{21BBED40-BDF1-40EA-93A1-F4EE341CF29A}    2013-03-03 15:41:31:323+0100    1    161    106    {82D6547E-9F9C-47D8-8040-6A43E5A18C9E}    200    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{1FFDB924-D01E-4931-B17F-09B9B40E0078}    2013-03-03 15:41:31:572+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{88CBE57B-D8EF-4C35-93B6-C0CE842AC441}    2013-03-03 15:41:37:984+0100    1    161    106    {499FC6E1-F6DE-4E4C-B98D-41CA21BEE49B}    201    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{11527957-A90F-46AD-96AC-0664113D10F9}    2013-03-03 15:41:38:468+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{0E8F4561-7606-4069-B5EA-BC989B05A5CB}    2013-03-03 15:43:27:108+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
{98CF9732-CA98-481A-87CA-8546C2B59FBB}    2013-03-03 15:43:27:763+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎zondag ‎3 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen

Hope that helps.

Regards, Peter

NoelDP · Mar 3, 2013

There seems to be a disconnect between server and client - and the files are not properly downloading.
Such things are often the result of badly-behaved security software.

What is your current Anti-Virus?
What other Anti-Virus programs have EVER been installed?
What other security software is installed?

Peter74 · Mar 3, 2013

Hi Noel,

There seems to be a disconnect between server and client - and the files are not properly downloading.

That's weird. Windows Updates says, downloading, creating resore point, installing and than displays the failure code!

"What is your current Anti-Virus?"
AVG2013
Disabled it and tried to install the update again which results in the same errorcode.
"What other Anti-Virus programs have EVER been installed?"
Unknown, i don't see any remaining AV folders.

"What other security software is installed?"
Windows Defender -> disabled
Malware Bytes (MBAM) -> only on-demand

If I try to install KB2790655, the errorcode is 80070490

Peter

NoelDP · Mar 3, 2013

I take it this isn't your machine, then?
I suppose we'd better run through the uninstallers for the 'usual suspects' then - Norton, McAfee, and Avast... and consider also removing AVG (is this the paid version, or the free one?)

Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.

Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.

If you want to try removing AVG as well, uninstall it first, using the Control Panel entry, then run BOTH the AVG 2012 and AVG2013 remover tools from http://www.avg.com/us-en/utilities , then reboot run another MGADiag report.

Then you can reinstall AVG (MSE can't be installed while the system still shows as non-genuine, or I'd suggest that as a temporary measure)

Peter74 · Mar 3, 2013

Hi Noel,

I take it this isn't your machine, then?

Right, it's not my laptop.

I did run the uninstallers for Avast, McAfee, Norton.
Also ran the uninstaller for MSE (Fixit50535) as I found some remnants in the registry.

Still MGADIAG shows the same error code, see below:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 18:01:44

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm

Disabling the Windows Firewall did not help also.
Removing AVG 2013 Free now and will run the installers you mentioned.

EDIT:
MGADIAG report after removing AVG2013 and running both uninstallers:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CRTXD-FK668-JH3DW
Windows Product Key Hash: FMCV78vf6jPs8gF7z6jcZurKX8A=
Windows Product ID: 00359-OEM-9811817-02183
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4025CBF-0B1E-4C52-AB54-18020876BF5E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\nl-NL\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nl-NL\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\nl-NL\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4025CBF-0B1E-4C52-AB54-18020876BF5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JH3DW</PKey><PID>00359-OEM-9811817-02183</PID><PIDType>8</PIDType><SID>S-1-5-21-1522840400-1806896323-3943034856</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100906000000.000000+000</Date></BIOS><HWID>DA343807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65220</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63702</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-102183-02-1043-7601.0000-0602013
Installatie-id098086052545514096698453775753104315357160793391178232
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: JH3DW
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 3-3-2013 18:34:36

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GHMLcYI+kI24aA6Yj3+A4JQFLjw/Fxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm

Still the same...

Regards, Peter

Peter74 · Mar 3, 2013

EDIT2:
Now Windows Updates shows a new update for Windows Defender.
That one installed successfully, the others still do not.
See the logfile of C:\Windows\SoftwareDistribution\ReportingEvents.log:

Code:

{183C0EEF-A2C8-4FF1-A063-ACF95C6CC0D3}    2013-03-03 18:43:48:285+0100    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.
{1AA9B5E7-28C2-4F99-8673-0E4B3D83C450}    2013-03-03 18:48:50:588+0100    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.
{AE1232EA-F3B5-4D6B-AAF9-2B0D5F27FB66}    2013-03-03 18:49:43:063+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{377009B9-D5D3-4120-A496-E3C1EAD35950}    2013-03-03 18:49:52:985+0100    1    161    106    {49DDEC56-93F2-48E7-98AF-ECD54526D34C}    100    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{DD2FF206-C0A4-483B-B97E-BE252EA940F7}    2013-03-03 18:49:55:044+0100    1    162    101    {0B595E59-CFEA-43BF-96E5-37F352D1CC40}    102    0    AutomaticUpdates    Success    Content Download    Download succeeded.
{D809290F-AC54-4642-81F4-93A38B4A9294}    2013-03-03 18:49:55:278+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{63188787-C29B-4CEC-8E71-6C39FAE6E9E5}    2013-03-03 18:49:59:053+0100    1    161    106    {F92C8766-DA08-4E0D-841D-1F36D3270CD3}    101    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{92269BC1-5DED-410A-A904-ADF00074715D}    2013-03-03 18:49:59:334+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{900D1EC6-48FA-4E50-8EEE-73C71066F37A}    2013-03-03 18:50:05:637+0100    1    161    106    {82D6547E-9F9C-47D8-8040-6A43E5A18C9E}    100    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{E82472F2-18A9-4050-97A5-40EF7ADF9AED}    2013-03-03 18:50:05:855+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{21C0EF63-B943-42C7-8766-970D074600BF}    2013-03-03 18:50:24:949+0100    1    162    101    {D6DF2CCA-BA32-4F16-8E2E-D0E7B3CF5B91}    100    0    AutomaticUpdatesWuApp    Success    Content Download    Download succeeded.
{A7B3468C-6CCB-4D2B-8A30-28A161A83E1B}    2013-03-03 18:50:24:949+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen - Definition Update for Windows Defender - KB915597 (Definition 1.145.509.0)
{A637363E-552A-485D-8D31-F487C2A3CF71}    2013-03-03 18:50:35:245+0100    1    183    101    {D6DF2CCA-BA32-4F16-8E2E-D0E7B3CF5B91}    100    0    AutomaticUpdates    Success    Content Install    Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB915597 (Definition 1.145.509.0)
{D1C6969A-9971-4281-A289-F72CC8E8FEB4}    2013-03-03 18:50:39:816+0100    1    161    106    {499FC6E1-F6DE-4E4C-B98D-41CA21BEE49B}    101    8e5e0147    AutomaticUpdates    Failure    Content Download    Error: Download failed.
{A5C1B55F-E6C7-4DC3-9FC4-D9CC950305C7}    2013-03-03 18:50:40:534+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{1FD83977-87D3-48F5-924B-9B17D01EC2D3}    2013-03-03 18:51:18:195+0100    1    161    106    {726B7201-862A-4FDE-9B12-F36B38323A6F}    104    8e5e0147    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
{A0F884CA-F8BF-4578-BF88-077F46C6DD9D}    2013-03-03 18:51:19:505+0100    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎maandag ‎4 ‎maart ‎2013 at 17:00:  - KB2790655: Beveiligingsupdate voor Windows 7 voor x64-systemen
{EDC63767-99A9-4AA9-8CDC-DB852839C037}    2013-03-03 18:58:30:275+0100    1    182    101    {CA0EBBC2-49F1-4A12-B757-962346CAE108}    501    80070490    wusa    Failure    Content Install    Installation Failure: Windows failed to install the following update with error 0x80070490: KB2790655: Beveiligingsupdate voor Windows.
{067E5703-EBFB-4662-8E12-73FD1D2451B1}    2013-03-03 19:00:45:542+0100    1    182    101    {7FB8E2C4-AEE8-49A4-BA67-73CA3EDB2E83}    501    8e5e0147    wusa    Failure    Content Install    Installation Failure: Windows failed to install the following update with error 0x8e5e0147: KB2790113: Beveiligingsupdate voor Windows.

Downloaded the 2 security updates manually and installed them that way.
Installation fails too.

Regards, Peter

NoelDP · Mar 3, 2013

Please open an Elevated Command Prompt, and run the following commands

DIR C:\Windows\System32 /AR /S
DIR C:\Windows\System32\config /AR
DIR C:\Windows\System32\config /AH
DIR C:\Windows\System32\config

NoelDP · Mar 3, 2013

Ok - let's see if one of the services is at fault....

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

Peter74 · Mar 3, 2013

Ok, here are the 2 logs:

Code:

 De volumenaam van station C is OS
 Het volumenummer is 68D8-2FCA

 Map van c:\Windows\system32\config\systemprofile

11-07-2012  14:48    <DIR>          Documents
               0 bestand(en)                0 bytes

 Map van c:\Windows\system32\config\systemprofile\Documents

11-07-2012  14:48    <DIR>          .
11-07-2012  14:48    <DIR>          ..
               0 bestand(en)                0 bytes

 Map van c:\Windows\system32\Macromed\Flash

26-02-2013  23:13        20.473.712 Flash64_11_6_602_171.ocx
               1 bestand(en)       20.473.712 bytes

 Map van c:\Windows\system32\restore

17-10-2010  10:41                76 MachineGuid.txt
               1 bestand(en)               76 bytes

     Totaal aantal weergegeven bestanden:
               2 bestand(en)       20.473.788 bytes
               3 map(pen)  109.630.869.504 bytes beschikbaar
 De volumenaam van station C is OS
 Het volumenummer is 68D8-2FCA

 Map van c:\Windows\system32\config

 De volumenaam van station C is OS
 Het volumenummer is 68D8-2FCA

 Map van c:\Windows\system32\config

29-07-2009  07:03            25.600 BCD-Template.LOG
14-07-2009  08:52             1.024 COMPONENTS.LOG
03-03-2013  23:47           262.144 COMPONENTS.LOG1
06-09-2012  21:44           262.144 COMPONENTS.LOG2
08-11-2010  15:11            65.536 COMPONENTS{016888b9-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
08-11-2010  15:11           524.288 COMPONENTS{016888b9-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
14-07-2009  06:01           524.288 COMPONENTS{016888b9-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
13-03-2012  18:07            65.536 COMPONENTS{19935904-eb42-11df-9685-20cf307af99f}.TM.blf
13-03-2012  18:07           524.288 COMPONENTS{19935904-eb42-11df-9685-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
12-03-2012  17:47           524.288 COMPONENTS{19935904-eb42-11df-9685-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
20-09-2012  20:44            65.536 COMPONENTS{1fe041ff-6daa-11e1-9f42-20cf307af99f}.TM.blf
20-09-2012  20:44           524.288 COMPONENTS{1fe041ff-6daa-11e1-9f42-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
05-09-2012  14:04           524.288 COMPONENTS{1fe041ff-6daa-11e1-9f42-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
23-09-2012  18:19            65.536 components{319b001f-0512-11e2-84a6-20cf307af99f}.TM.blf
23-09-2012  18:19           524.288 components{319b001f-0512-11e2-84a6-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
23-09-2012  01:23           524.288 components{319b001f-0512-11e2-84a6-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
23-09-2012  20:11            65.536 components{3c08d89f-05aa-11e2-89cb-20cf307af99f}.TM.blf
23-09-2012  20:11           524.288 components{3c08d89f-05aa-11e2-89cb-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
23-09-2012  19:29           524.288 components{3c08d89f-05aa-11e2-89cb-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
23-09-2012  00:49            65.536 components{4a1d3ddf-04a7-11e2-8285-20cf307af99f}.TM.blf
23-09-2012  00:49           524.288 components{4a1d3ddf-04a7-11e2-8285-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
22-09-2012  12:27           524.288 components{4a1d3ddf-04a7-11e2-8285-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
03-03-2013  23:47                 0 components{7919ec66-8423-11e2-9cc5-20cf307af99f}.TxR.0.regtrans-ms
03-03-2013  23:47                 0 components{7919ec66-8423-11e2-9cc5-20cf307af99f}.TxR.1.regtrans-ms
03-03-2013  23:47                 0 components{7919ec66-8423-11e2-9cc5-20cf307af99f}.TxR.2.regtrans-ms
03-03-2013  23:47                 0 components{7919ec66-8423-11e2-9cc5-20cf307af99f}.TxR.blf
03-03-2013  19:14            65.536 components{7919ec67-8423-11e2-9cc5-20cf307af99f}.TM.blf
03-03-2013  19:14           524.288 components{7919ec67-8423-11e2-9cc5-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
03-03-2013  17:59           524.288 components{7919ec67-8423-11e2-9cc5-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
03-03-2013  16:59            65.536 components{901559c0-05b2-11e2-85fb-20cf307af99f}.TM.blf
16-02-2013  12:45           524.288 components{901559c0-05b2-11e2-85fb-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
03-03-2013  16:59           524.288 components{901559c0-05b2-11e2-85fb-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
20-09-2012  21:08            65.536 components{c78ac8c8-035c-11e2-bffa-20cf307af99f}.TM.blf
20-09-2012  21:08           524.288 components{c78ac8c8-035c-11e2-bffa-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
20-09-2012  21:08           524.288 components{c78ac8c8-035c-11e2-bffa-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
22-09-2012  08:33            65.536 components{cc99c8a6-0485-11e2-ac7e-20cf307af99f}.TM.blf
22-09-2012  08:33           524.288 components{cc99c8a6-0485-11e2-ac7e-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
22-09-2012  08:33           524.288 components{cc99c8a6-0485-11e2-ac7e-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
22-09-2012  11:42            65.536 components{dcb04644-0487-11e2-ae7e-20cf307af99f}.TM.blf
22-09-2012  11:42           524.288 components{dcb04644-0487-11e2-ae7e-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
22-09-2012  08:51           524.288 components{dcb04644-0487-11e2-ae7e-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
21-09-2012  18:09            65.536 components{fd79b906-0361-11e2-98ee-20cf307af99f}.TM.blf
21-09-2012  18:09           524.288 components{fd79b906-0361-11e2-98ee-20cf307af99f}.TMContainer00000000000000000001.regtrans-ms
21-09-2012  02:15           524.288 components{fd79b906-0361-11e2-98ee-20cf307af99f}.TMContainer00000000000000000002.regtrans-ms
14-07-2009  08:51             1.024 DEFAULT.LOG
03-03-2013  23:41           189.440 DEFAULT.LOG1
14-07-2009  03:34                 0 DEFAULT.LOG2
04-08-2009  10:51            65.536 DEFAULT{016888b5-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
04-08-2009  10:51           524.288 DEFAULT{016888b5-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
04-08-2009  10:51           524.288 DEFAULT{016888b5-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
14-07-2009  08:51             1.024 SAM.LOG
03-03-2013  23:03            54.272 SAM.LOG1
14-07-2009  03:34                 0 SAM.LOG2
04-08-2009  10:51            65.536 SAM{016888c1-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
04-08-2009  10:51           524.288 SAM{016888c1-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
04-08-2009  10:51           524.288 SAM{016888c1-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
14-07-2009  08:51             1.024 SECURITY.LOG
03-03-2013  18:43            21.504 SECURITY.LOG1
14-07-2009  03:34                 0 SECURITY.LOG2
04-08-2009  10:51            65.536 SECURITY{016888c5-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
04-08-2009  10:51           524.288 SECURITY{016888c5-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
04-08-2009  10:51           524.288 SECURITY{016888c5-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
14-07-2009  08:52             1.024 SOFTWARE.LOG
03-03-2013  23:58           262.144 SOFTWARE.LOG1
14-07-2009  03:34                 0 SOFTWARE.LOG2
04-08-2009  10:51            65.536 SOFTWARE{016888c9-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
04-08-2009  10:51           524.288 SOFTWARE{016888c9-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
04-08-2009  10:51           524.288 SOFTWARE{016888c9-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
14-07-2009  08:51             1.024 SYSTEM.LOG
03-03-2013  23:46           262.144 SYSTEM.LOG1
14-07-2009  03:34                 0 SYSTEM.LOG2
04-08-2009  10:51            65.536 SYSTEM{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
04-08-2009  10:51           524.288 SYSTEM{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
04-08-2009  10:51           524.288 SYSTEM{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000002.regtrans-ms
              74 bestand(en)       20.285.440 bytes
               0 map(pen)  109.630.857.216 bytes beschikbaar
 De volumenaam van station C is OS
 Het volumenummer is 68D8-2FCA

 Map van c:\Windows\system32\config

03-03-2013  23:47    <DIR>          .
03-03-2013  23:47    <DIR>          ..
29-07-2009  07:03            28.672 BCD-Template
03-03-2013  23:47       108.789.760 components
03-03-2013  23:41           524.288 DEFAULT
14-07-2009  03:34    <DIR>          Journal
24-02-2013  16:35    <DIR>          RegBack
03-03-2013  23:03           262.144 SAM
03-03-2013  18:43           262.144 SECURITY
03-03-2013  23:58        81.788.928 SOFTWARE
03-03-2013  23:46        15.466.496 SYSTEM
20-09-2012  21:27    <DIR>          systemprofile
20-09-2012  21:31    <DIR>          TxR
               7 bestand(en)      207.122.432 bytes
               6 map(pen)  109.630.861.312 bytes beschikbaar

Code:

Farbar Service Scanner Version: 03-03-2013
Ran by Gebruiker (administrator) on 04-03-2013 at 00:10:34
Running from "C:\Users\Gebruiker\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy: 
==================


System Restore:
============

System Restore Disabled Policy: 
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Regards, Peter

NoelDP · Mar 3, 2013

That all looks normal.
Your quickest solution is probably going to be a repair install using a SP1 Refresh disk - downloaded from the links here... Windows 7 Direct Download Links
and following the instructions at http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

We can continue working to isolate the problem if you like, but it could be a long haul.

Peter74 · Mar 4, 2013

Hi Noel,

Downloaded the ISO, unpacked it on a separate drive with 7-Zip and started setup.exe
After point #11 on THESE steps, I get a message saying there is a compatibility-problem. I have to use Windows Anytime Upgrade if I want to upgrade from an earlier version of Windows 7 to Windows 7.
The only option to click on is Close and that exits setup.exe

But I have already Windows 7 ?
Now what?

Peter

NoelDP · Mar 4, 2013

Hmm - so you're installing from a hard drive?

That's a very odd error - unless you have an edition mismatch.

You should have downloaded the SP1 refresh of Win7 Home Premium (x64) - Dutch....
http://msft.digitalrivercontent.net/win/X17-59236.iso

If you install from DVD, you have the option of booting to the DVD, and using the Default Key to allow the Upgrade (I think!) I'm not certain what the impact of attempting that from a second HD would be (assuming you can make the files bootable)
I'd be inclined to try if with a conventional DVD or USB installer first (from a Windows boot) and see if you get the same response. If you do, then I'll call in someone with more experience of this type of thing than I have.

Peter74 · Mar 4, 2013

Sorry, my mistake.

I downloaded the Windows 7 Professional NL x64 ISO and started that one.
Forget to change the unpacked ISO files, and now I can select the current installed Windows 7 version (Home Premium).
Sorry if I translated the setup error message incorrectly.

The upgrade is running now at #13 of the steps given.

Peter

NoelDP · Mar 4, 2013

Phew! - that's OK then

Windows 7 not genuine, error ox8004fe21

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

New member

My Computer My Computer

At a glance

Three-Toed Sloth

My Computer My Computer

At a glance

Similar threads

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer

My Computer